Customer Service Accounting Assistant

TERESA HERNANDEZ

Buffalo, New York *****

716-***-**** ******************@*****.***

linkedin.com/in/teresa-hernandez

SENIOR REGULATORY OPERATIONS REPRESENTATIVE

Dedicated and motivated professional with a strong background in regulatory banking, and organizational skills. Accurately conduct transactions in accordance to bank procedures and regulations. Developed procedures to streamline processes and maintain business needs. Detail oriented, problem-solver with analytical and customer service skills.

EXPERTISE

●Interpersonal Relationships

●System Implementations

●Special Committees

●Bank Secrecy Act

●Training/Migrations

●Retail Lockbox

●Anti-Money Laundering

●MS Office Applications

●Know Your Customer

●Currency Transaction Reporting

●Time Management

●Account Reconciliation

EXPERIENCE

HSBC Bank USA 2017-2019

Senior Regulatory Operations Representative (Currency Transaction Reporting)

Collect financial data that FinCEN requires from our financial institutions under the Bank Secrecy Act (BSA)

that has considerable value in investigations of financial crime. Responded to Compliance requests from

FBI/CIA and other bodies with information on CTR filings.

●Quality Assurance of Cash Reporting and Currency Transaction for accuracy on Actimize.

●Performed other duties as required by Management including, preparing reports, special projects and other assigned tasks.

●Streamlined processes and procedures for overall process efficiency.

●Trained/migrated work to offshore teams.

HSBC Bank USA 2015 -2017

Senior Regulatory Operations Representative (Tax Processing)

●Performed review of W-8 and W-9 forms received to determine validity for NRA customers according to Internal Revenue Service criteria. Process updates to customer accounts.

●Provided customer service via phone calls, e-mails, and correspondence and offshore teams (KYC).

●Assisted in achieving compliance with IRS regulations primarily on behalf of retail deposit customers.

HSBC Bank USA 2009-2015

Senior Operations Representative (Imaging Research)

●Responded to and resolve inquiries regarding historical statements and documents for customers, departments and branch network.

●Extensive Customer Service experience with both internal and external customers via phone calls and e-mails and offshore teams (KYC).

●Maintained and distributed various Daily Volume Reporting spreadsheets used to inform upper level management of progress and productivity.

●Maintained appropriate records of activity and assisted in development and maintenance of procedural manuals.

Teresa Hernandez ******************@*****.***

HSBC Bank USA (Corporate Account Reconciliation) 2004-2009 Accounting Assistant

●Ensured balance of general ledger accounts for accuracy

●Reconciled bank accounts and general ledger to concur with the Federal Reserve Bank and prepared reconciliation reports.

●Successful researched and completed complex special investigations and inquiries to resolve discrepancies within the general ledger systems

EDUCATION

Buffalo Academy for Visual and Performing Arts

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