Robert Gitahi Waruinge
QATAR : 50442959
Nationality : Kenyan
Language : English, Swahili and basic Arabic
Marital status: married
JAN 2010: Nairobi Institute of Professional Studies
Course: Diploma in Legal Studies on (progress)
2004- 2006: Ntinda View College Kampala – Uganda
TRAININGS & SEMINARS
Fire Drill – Ritz Carlton Hotel, Doha (February and April 2017)
Information Security and Protection Training (ISPT) -eLearning 2017 Mar/16/2017
First Aid Training with the Red Crescent – Ritz Carlton Hotel, Doha (October 2016)
Fire Fighting Training – Ritz Carlton Hotel, Doha (November 2016
**Reference(s) to be furnished upon request.
siness Management Marketing Business Management - Mark
Aiming for assignments in Customer Service /front office/ loss and prevention office with a reputed organization across the world. Scaling New Heights of Success with Hard Work, dedication and leaving a mark of excellence on every step. To work for assignments in which involve analytical capabilities and professional growth.
•Vast experience in the areas of Front Office Operations, loss &prevention and Customer Service
•Recognized for good public relations and an ability to consistently exceed guest expectation
•Proficient in managing a wide range of administrative and customer service tasks
•Proven abilities in delivering value-added customer service and achieving customer delight
•Good interpersonal &communication skills
•Excellent in handling customer service
•Capable in working with minimal supervision
•Demonstrate good working relationship with teamwork
•Ability to learn and adapt to different learning environment
•Self-motivated with a strong passion for continuous development
BERMA ENTERPRISE - Nairobi, Kenya Office Administrator
Attends incoming / outgoing and direct phone calls.
Maintain and update contact lists when necessary.
Attending requests of the General Manager and ensuring timely responses.
Ensuring and providing accurate information required by the GM and the clients.
Counterchecking of Invoices and ensuring that the information is in line with internal records.
Monitoring the Payables of the company and ensuring that payment is being processed on time to avoid delay / penalty.
Ritz Carlton - Loss Prevention Officer Doha, Qatar
Jan 2015 - 2018
Make regular rounds of assigned areas
Assist in any fire or other emergency situation
Assist the duty manager in inspecting the rooms
Maintain a close watch for any fire or safety hazards
Look out for keys left indoors and to ensure their safekeeping
Perform any other duty requested by LP Supervisor or Manager
Monitor and review CCTV by Observe any abnormal activities.
Protect and safeguard all hotel guests and associates of their belongings and all hotel assets
Document, report and follow-up on safety hazards and violations of the hotel
Dispatcher – answering phone calls, giving out orders to fellow LPO for guest and associate requests, recording or documenting incidents, and assigning keys to employees, recording packages, recording lost and found items and issuing and filing gate passes
BERMA ENTERPRISE - Nairobi, Kenya Customer Service Representative
August 2012 - DEC 2014
ROBBY’S BOUTIQUE - Nairobi, Kenya Shop In charge (Retail)
Nov 2010 - August 2012
RIARA SCHOOL - Nairobi, Kenya (Part time job) Trainer/ life Guard
Jan 2010- Dec 2014
I hereby acknowledge that the above-mentioned information is true and accurate.
Robert Gitahi Waruinge