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Fereej Ibn Dirhem, Qatar
September 30, 2019

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Robert Gitahi Waruinge


QATAR : 50442959



Nationality : Kenyan

Language : English, Swahili and basic Arabic

Skype: dasnjeri

Marital status: married


JAN 2010: Nairobi Institute of Professional Studies

Course: Diploma in Legal Studies on (progress)

2004- 2006: Ntinda View College Kampala – Uganda


Fire Drill – Ritz Carlton Hotel, Doha (February and April 2017)

Information Security and Protection Training (ISPT) -eLearning 2017 Mar/16/2017

First Aid Training with the Red Crescent – Ritz Carlton Hotel, Doha (October 2016)

Fire Fighting Training – Ritz Carlton Hotel, Doha (November 2016

**Reference(s) to be furnished upon request.

siness Management Marketing Business Management - Mark


Aiming for assignments in Customer Service /front office/ loss and prevention office with a reputed organization across the world. Scaling New Heights of Success with Hard Work, dedication and leaving a mark of excellence on every step. To work for assignments in which involve analytical capabilities and professional growth.


•Vast experience in the areas of Front Office Operations, loss &prevention and Customer Service

•Recognized for good public relations and an ability to consistently exceed guest expectation

•Proficient in managing a wide range of administrative and customer service tasks

•Proven abilities in delivering value-added customer service and achieving customer delight

•Good interpersonal &communication skills


•Excellent in handling customer service

•Capable in working with minimal supervision

•Demonstrate good working relationship with teamwork

•Ability to learn and adapt to different learning environment

•Self-motivated with a strong passion for continuous development


BERMA ENTERPRISE - Nairobi, Kenya Office Administrator

January 2019

Attends incoming / outgoing and direct phone calls.

Maintain and update contact lists when necessary.

Attending requests of the General Manager and ensuring timely responses.

Ensuring and providing accurate information required by the GM and the clients.

Counterchecking of Invoices and ensuring that the information is in line with internal records.

Monitoring the Payables of the company and ensuring that payment is being processed on time to avoid delay / penalty.

Ritz Carlton - Loss Prevention Officer Doha, Qatar

Jan 2015 - 2018

Make regular rounds of assigned areas

Assist in any fire or other emergency situation

Assist the duty manager in inspecting the rooms

Maintain a close watch for any fire or safety hazards

Look out for keys left indoors and to ensure their safekeeping

Perform any other duty requested by LP Supervisor or Manager

Monitor and review CCTV by Observe any abnormal activities.

Protect and safeguard all hotel guests and associates of their belongings and all hotel assets

Document, report and follow-up on safety hazards and violations of the hotel

Dispatcher – answering phone calls, giving out orders to fellow LPO for guest and associate requests, recording or documenting incidents, and assigning keys to employees, recording packages, recording lost and found items and issuing and filing gate passes

BERMA ENTERPRISE - Nairobi, Kenya Customer Service Representative

August 2012 - DEC 2014

ROBBY’S BOUTIQUE - Nairobi, Kenya Shop In charge (Retail)

Nov 2010 - August 2012

RIARA SCHOOL - Nairobi, Kenya (Part time job) Trainer/ life Guard

Jan 2010- Dec 2014

I hereby acknowledge that the above-mentioned information is true and accurate.

Robert Gitahi Waruinge

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