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IT Desktop Support Engineer

Location:
Najma, Qatar
Posted:
September 30, 2019

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Resume:

Working with QAS(Qatar Academy Sidra )at Doha,Qatar as a IT Support Engineer as a contractor from DECEMBER 2018- APRIL 2019

Support Promethean Board and ipads

Trouble shooting problems in chromebook for students

Working with Fresh Desk Ticketing System

Installing and Configuring the Microsoft Outlook 2016

Working on Macbook and Imac

Installing various application in ipads

Installing,configuring and Trouble shooting Printers and scanners

Solving Connection and Login issues in Power School and ERP Application

Configuring Exchange mail on mobile

Provide problem-solving service to end-users.

Working with QSC (Qatar Securities Company) at Doha,Qatar as a IT

Support Engineer from JULY 2014– AUGUST 2018

Installation and support for OS/Hardware (Windows XP, 7, Pro, 8, Windows Server 2012R2)

Installation and support for internal application like Manaf OMS(Order Management System, Back office (Accounting Package), Bloomberg terminals, broker applications provided by Qatar Stock Exchange etc.

AVAYA Telephonic support from user end.

Network troubleshooting and co ordinate with team lead.

Monitoring and maintain for Display screens for market feeds (Exchange data feeds)

Hardware installation like PC, printers, scanners, all other peripherals.

Installation of Banking applications and co ordination with venders (QNB, CBQ) etc.

Outlook configurations and support for all the users with Office 365 mail boxes.

Taking the all the file and mail backup for all the users weekly/monthly basis.

Remote desktop support for all the user by using VNC/Teamviewer etc.

Working with CBQ (Commercial Bank of Qatar) at Doha,Qatar as a IT

Support Engineer as a contractor from JULY 2013– JULY 2014

Installing,configuring Banking Applications

Installing,configuring and Troubleshooting LAN, Printers and scanners

Mapping Network Drives,Printers and Scanners on Client System Installing and

Configuring the Microsoft Outlook 2010,Outlook 2007

Hardware trouble shooting and maintenance

Configuring mail on mobile

Installing of Operating System in Client machine Using Image

Solving Users Problems with Lansweeper

Working with PETROTEC(Petroleum Technology) at Doha,Qatar as a IT

Support Engineer from February 2012 to April 2013

Installation and maintenance of Various software’s like Symantec Antiviurs,Adobe suite and MS Office 2010

Installing and Configuring the Microsoft Outlook 2010

Installing,configuring and Troubleshooting LAN, Printers and scanners

Maping Network Drives,Printers and Scanners on Client System

Creating users in Active Directory in Windows 2008 server

Working on Servers

Trouble shooting and working in File servers

Installing and Configuring Microsoft Dynamics CRM 2011 on Client System

Working on Microsoft Dynamics CRM 2011

Configuring and Creating Users in Microsoft Dynamic Navision 2009

Hardware trouble shooting and maintenance

Installation Of Operating system like windows server 2008,Windows Server 2012,Windows 7 and Windows 8,Vista,Xp

Maintenance of Structural Cabling and trouble shooting

Up-gradation of existing version for email client, setting up MS Exchange Server 2010

Working on Ms Exchange Server 2010

Taking Backup through Symantec Backup Execution 2012 Software

Working on Remote Desktop

Solving Users Problems with Teamviewere,Via Phone Calls.

Crimping and Making different type of Ethernet Cable, cat5 &6 patch cable

IT Support Engineer May 2010 to August 2011 GLOBEL-NET at Tellecherry, Kerala,India.

Hardware trouble shooting and maintenance

Installation Of Operating system like windows server 2008,Windows 7 and Vista

Installation and maintenance of Various software’s like Kasperskey 2011,Adobe suite and MS Office

Maintenance of Structural Cabling and trouble shooting

PC Assembling, Repairing and troubleshooting

Desktop Support Engineer January 2008 to March 2010 Logic Software

Solutions Pvt.Ltd, Cochin,Kerala,India.

Install, upgrade, configure, repair, and support the hardware and software programs.

Installation of Operating Systems, Drivers, software’s, Antivirus software and printers.

Installing,configuring and Troubleshooting LAN, Printers and scanners

Implementing, Administering and Maintaining Network Infrastructure (DNS, DHCP) in windows Server 2008

Troubleshooting & maintenance of PCs.

Assembling of the PC.

Adding,Removing, or updating user account information, resetting password etc.

Installation of various software.

Administration and maintenance of LAN.

Provide problem-solving service to end-users.

Cisco Certified Network Associate – CCNA

( CISCO ID: CSCO11147715)

SALMAN.PK

OBJECTIVE

Address:

Post box no :50324

Doha-Qatar

adahcs@r.postjobfree.com

Mobile:+974********

Personal Profile:

Fathers Name : Yousaf PK

Date of Birth : 01.05.1984

Sex : Male

Nationality : Indian

Marital Status : Married

Religion : Islam

Blood Group : O+

Visa type : work visa

Passport No :P4938661

Permanent Address in India:

Padikkalkattil,

Po. Peringathur,

Kannur Dist,

Kerala,

India-670675

Languages Known:

To read:

English, Arabic, Malayalam, Hindi.

To write:

English, Arabic,

Malayalam, Hindi.

To speak: English,

Malayalam.

To work in a reputed and professionally managed organization with responsible and challenging technical position which can utilize my knowledge, skills and experience in contributing towards fulfilling the company’s objectives, in the fields of multi skilled computer application positions, client/server, data management positions, electronic document Control.

KEY SKILLS

Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop and network printer.

Knowledge in Network Operating Systems, Windows 2008 and Windows 2012 in implementing, supporting computer systems upgrades, networking and expansions, LAN infrastructures, distributed computing environments, system support and disaster recovery.

Good communication, interpersonal and organizational skills with the ability to work in a team environment or independently.

Extra Curricular Activities:-Hardware assembling and configuring and troubleshooting hardware devices and Drivers.

EXPERIENCE

EDUCATION

Bachelor Degree(BE) in Computer Science

P.A College of Engineering, Manglore, Visveswaraiah Technological University,karnataka, India

Senior Secondary School Education

R.V Higher Secondary School, Chokli, Higher Secondary Board,Kerala, India

Secondary School Education

N.A.M Higher Secondary School, Peringathur, Kerala Government, India

CERTIFICATIONS

TECHNICAL SKILLS

Operating System : WindowsX, Linux,MacOS

Language : C, C++, Java,PHP

Web Technologies : PHP,JAVA SCRIPT,HTML,XML

Web/Application server : WAMP SERVER,IIS

RDBMS : MYSQL 5.0

DECLARATION

I hereby declare that all the details given above are true and correct to the best of my knowledge and belief.

Salman.PK

Doha

Qatar



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