Curriculum Vitae

Deepika Singh Dey

C/O:- Raj Kumar Saini

H.No. - 37, Gali No- B 6/1

Ashok Vihar Extension, Phase 3

Gurgaon, Haryana – 122017

Contact No: - 706-***-****, 798-***-****

Email: - adahax@r.postjobfree.com

CARRIER OBJECTIVE:-

I look forward to learn and gain experience in a progressive organization. I believe that my present knowledge along with my energy, ability to energize others, sincerity, hard work and education together would always help me to deliver the best of results.

ACADAMIC QUALIFICATION:-

10th passed from C.B.S.E. Board.

12th passed from C.B.S.E. Board.

Final year drop out from Delhi University.

WORKING EXPERIENCE:-

23 months of experience with Limeroad.com as a CSA (Email).

Presently working with Urbanclap.com since September 2018 as CES.

JOB PROFILE :- (LimeRoad)

Handling customer query through Email & calls also.

Taking follow-up on pending issues.

Co-ordinating with Client’s and Partners.

Possess the ability to empathize & prioritize our customer needs.

JOB PROFILE :- (UrbanClap)

Contact with our customers who have placed requests on UrbanClap.

Display excellent customer service skills, identify and overcome objections of customers.

Possess the ability to empathize & prioritize our customer needs.

Demonstrate ownership to resolve challenging customer issues, escalating when necessary.

Demonstrate conflict resolution, negotiation, and de-escalation skills.

Maintain current customer/potential customer data base.

Maintain complete records of telephonic/Email interactions, orders and account.

Regularly update the Business Development team with customer/provider issues.

Provide email, support to customers.

COMPUTER KNOWLEDGE:-

Basic Knowledge of Computer.

Good Knowledge of MS-Excel & MS-Word.

PERSONAL DETAILS:-

Husband’s Name - Bijoy Dey

Date of Birth - 17/08/1995

Gender - Female

Marital Status - Married

Religion - Hindu

Language Known - English, Hindi

Hobbies - Listening music, Cooking.

Date:-

Place:- (Deepika Singh Dey)

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