Administrative Assistant Customer Service

Danaka Turcaj

QUEEN’S UNIVERSITY

BIOTECHNOLOGY

BSC HONS

CAREER OBJECTIVE

I am a recent Biotechnology (BSc Hons) graduate with a background in administrative work as well as various office related jobs. I am currently seeking an administration position which will allow me to gain valuable skills, and knowledge which I can use to explore directions for my future career. WORK EXPERIENCE

Administrative Assistant

Practice in Psychiatry April 2017-2019 to Aug 2017-2019

- Sorting and organizing patient files and records

- Assisting with research

TA/Learning Facilitator

Queen’s University Sept. 2018 to Dec. 2018

Learning facilitator for BIOL205: Mendelian and Molecular Genetics

- Attended and participated in 2 hour biweekly training sessions and team meetings

- Collaborated and taught 3 hour biweekly tutorial sessions alongside a graduate student

- Tutorial material included topics such as: genes, chromosomes, Mendel’s law of independent assortment, diagnostics of linkage (mapping, chi-square tests), working with microorganisms, gene interactions, genetics, DNA, RNA, protein, gene expression, genome editing, etc. Administrative Assistant

Practice in Psychiatry April 2017-2019 to Aug 2017-2019

- Sorting and organizing patient files and records

- Assisting with research

Business Analyst

Muskoka Woods Sports Resort May 2016 to Sept. 2016

- Conducted daily reconciliation of all Tuck Shop and Coffee Shop revenues

(~2000 daily) and analyzed sale trends compared to previous years; uncovered $500 of miscalculated funds.

- Led daily reconciliation of cash accounts used for camper and staff withdrawals.

- Applied problem solving skills as the customer service representative for parent and employee account issues.

- Oversaw cash requisitions for all areas of camp and prepared bank deposits for Tuck shop revenues.

Office Representative

Muskoka Woods Sports Resort May 2015 to Dec. 2015

- Responsible for responding to parents through email and phone.

- Managing camp safety: accounting for all guests on site every hour.

- Applied problem solving skills as the customer service representative for parent and employee account issues.

SKILLS

Bilingual

Proficient in Microsoft Word,

Excel, PowerPoint

Critical thinking

Organization

Statistical and graphical

analysis of data

Attention to detail

Intrapersonal skills

Presentation skills

EDUCATIONAL TRAINING

Queen’s University 2016-2019

Bachelor of Science (BSc Hons) in

Biotechnology

CONTACT INFO:

m. 416-***-****

e. ************@*****.***

116-90 Stadium Road

Toronto, ON

M5V3W5

Contact this candidate