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Executive Assistant Customer Service

Location:
Qibla, Kuwait City, Kuwait
Salary:
600
Posted:
October 03, 2019

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Resume:

Flossy Flovey Lobo

Address: Jleeb Al Shuyoukh, Kuwait

Mobile: +965-********

Email: adah91@r.postjobfree.com

Driving License: Yes (Kuwait)

Visa: Article 18 transferrable

P r o f e s s i o n a l Summary

My background consists of more than 8+years of experience in overseeing all executive administrative support functions, including scheduling, global travel arrangements, meeting coordination, budget administration, expense reports, filing systems, and special event / project oversight. Excelling as the Executive Assistant to the Chairman and CEO, performing various personal duties including maintaining multiple residences and purchasing personal items. Overseeing direct reports—including senior administrative secretaries—while directly reporting to C-level executive staff.

Interacting with multiple departments to streamline operations and achieve corporate success. Excelling at balancing multiple tasks within deadline-driven environments while providing top-level organization and communication skills and improving operational systems. With my proven commitment to delivering the highest level of administrative and operational support, I am well prepared to extend my record of exceptional secretarial service to your leadership team. I welcome the opportunity to discuss this position and my qualifications with you further. Work Experience

Universal Payment Services & Cravez Online Food Delivery Co., Kuwait 03/2018 till date Job Title: Executive Secretary to CEO

Job Description

• Assisting the CEO of the company in all administrative, secretarial and overall office work.

• Maintaining executive’s agenda and assist in planning appointments, board meetings, conferences etc.

• Responsible for coordinating all internal and external communications.

• Prepare meeting schedules making prior arrangements, meeting agendas, registering, typing, filing and distribution of the minutes of meetings.

• Writing reports, letters and correspondences on behalf of CEO.

• Preparing bank transfer letters and coordinating with the respective bank to arrange for the fund transfers.

• Prepare reports, documents and presentations.

• Complies reports which may require input from all/other departments.

• Provides administrative support for the completion of documentation of agenda items for Board, HOD, Operations or any other meetings.

• Responsible for maintaining electronic filing system and/or hardcopy documentation for required records, files and reports.

• Receive and relay directives, instructions and assignment to and from CEO. Gulf Engineering Company K.S.C.C. (GEC), Kuwait 10/2017 to 02/2018 Job Title: Executive Secretary to CEO

Job Description

• Overall coordination of office administration including diary management, daily schedule, organizing meetings, travel arrangements and regular communication of appointments.

• Transcribes drafts, proofreads and revises correspondence, memos, agendas, minutes, resolutions and policies.

• Responsible for all administrative activities including coordinating all internal and external communications.

• Prepare meeting schedules making prior arrangements, meeting agendas, registering, typing, filing and distribution of the minutes of meetings.

• Writing reports, letters and correspondences.

• Prepare reports, documents and presentations.

• Complies reports which may require input from all/other departments.

• Provides administrative support for the completion of documentation of agenda items for Board, HOD, Operations or any other meetings.

• Responsible for maintaining electronic filing system and/or hardcopy documentation for required records, files and reports.

• Receive and relay directives, instructions and assignment to and from CEO.

• Other secretarial/administrative duties as necessary.

• Coordinate reports/schedules of CEO.

Instant Offices Real Estate, Kuwait 07/2012 to 10/2017 Job Title: Senior Client Service Representative

Job Description

• Meet and faxes and ensure that they are directed to the appropriate clients.

• Respond to client queries in a timely manner.

• Cater to client needs and handle special requests appropriately such that client satisfaction is assured.

• Interact with clients for all administrative and operational requirements, and perform appropriate follow ups if required.

• Handling client complaints and escalate if required, to the client service manager.

• Ensure the documentation forms and files of the respective clients are kept in order in their respective files and cabinet.

• Maintain files and records related to client transactions.

• Actively up sell and cross sell IOC product services and service to clients and thus contribute to IO center operational sales revenue.

• Prepare Rent agreement, renewal agreement, Annexure for the Clients depending on the duration of their stay at IO centers.

• Co-coordinating with the PRO to get the license work done for the client’s company.

• Preparing proposal letter with the quotation for the type of office client is interested in.

• Replying to the emails, handling correspondence and there by following up with the potential clients.

• Entering the details of the potential clients on the Sale web portal.

• Maintaining Excel, following up with the monthly or quarterly rent payments and other additional payments.

• Sending payment invoices to the client 15 days prior to their payment due date.

• Scheduling and booking meeting room and conference room on hourly, daily or weekly basis for the existing clients and external clients.

• Preparing receipt once the payment is done and filing it in the respective client file.

• Adhering to the company policies.

Sutherland Global Services, Mumbai, India 03/2010 to 04/2012 Job Title: Senior Technical Support (DELL)

Job Description

• Main profile was to assist customers who have dell computers.

• Charges were applicable for every troubleshoot on their computers

• Up -Sell warranty, accidental insurance and third party software products

• Troubleshoot on software related issues over the phone by taking remote access of their system, up selling the dell products as well the third party products.

• Installing, uninstalling software’s, formatting windows if corrupted.

• Depending on the diagnosis perform various troubleshooting steps like a system restore, system recovery, running memory test, formatting etc.

• If diagnosed hardware issue, then transfer it to the hardware team accordingly.

• Up selling of Dell products, third party software products to the customers while troubleshooting on their PC.

• Meet sales target at the end of every week.

Kashya Iserve Private Limited, Mumbai, India 05/2007 to 02/2010 Job Title: Senior Technical Support (Bank of America) Job Description

• Main profile was to work on software’s, computers and peripheral request for BOA employee’s

• Call up the business partner to fix the schedule for installation.

• And to confirm the requested peripheral.

• Buy the peripheral online and send an email to the shipment department.

• Follow up with the shipment team if product not delivered at the estimated time.

• Push the required software on the business partner’s computer by taking remote access of his system.

• Check on the BOA website if the software needs license.

• Purchase the license accordingly if required and bill them.

• Send an email to the business partner asking for his confirmation to push the software on his computer.

• Once the installation is completed send an installation completion email to the client.

• Close the request upon the confirmation.

Zenta Technologies Private Limited, Mumbai, India 08/2006 to 02/2007 Job Title: Performing Collection (JP Morgan Chase) Job Description

• Main profile was to resolve customers queries with regards to their credit cards

• Handling inbound calls and making outbound calls for collecting payments from the customers who are due on their credit card payments.

• Setting up repayment plan for the customers who are behind on their payments.

• Giving clients various options to pay off their credit card. Education

Mumbai University, India

Bachelors Computer Science

Mumbai University

St. Xaviers Junior College, Mumbai, India

Higher School Certificate

Stream- Science

St. Xaviers School, Mumbai, India

Secondary School Certificate

Maharashtra board

Languages

English — Fluent

Hindi — Fluent

Additional Skills

• Categorizing data

• Coordinating

• Goal setting

• Meeting deadlines

• Multi-tasking

• Prioritizing

• Project management

• Time management

Thank You

Flossy Lobo

Date:

Place:

2010

2006

2004



Contact this candidate