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Manager Customer Care

Location:
Kolkata, West Bengal, India
Posted:
October 03, 2019

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Resume:

SHYAMAL KUMAR ROY

A/*, RAMGARH, NEAR MUKUL BOSE SCHOOL PROFILE SNAPSHOT

KOLKATA - 700047

Email : adah7v@r.postjobfree.com

Contact : +91-983*******

I am a retired person of 66 years old and having wide experience in "Accounts, Customer Administration and Credit Control" . I want to evaluate my wider experience with the organisation offering to explore it with suitable position to justify with good working conditions.

PROFESSIONAL EXPERIENCE :-

May'78 to Dec'82 with "Enco (India) Pvt. Ltd., Kolkata as "ACCOUNTANT"

Maintenance of all Books of Accounts.

Finalisation of Trial Balance.

Bank Reconciliation.

Preparation of Balance Sheet.

January'83 to January'85 with "Bhomis Steel Ltd", Kalol-Gujrat. as "ACCOUNTANT"

Maintenance of all Books of Accounts.

Finalisation of Trial Balance.

Bank Reconciliation.

Preparation of Balance Sheet.

Salaries & Wages Payment.

August'86 to July'89 With " B & A Brothers Eastern Ltd." - Patna as " SENIOR EXECUTIVE"

Sales Billing.

Store Reconciliation.

Bank Reconciliation.

Dealer Management.

Dealer Account Reconciliation.

August'89 to March'2001 With " XEROX INDIA LTD" - Patna,Ranchi, Bhubaneswar- as Sr. Executive to

"SENIOR CUSTOMER ADMINISTRATIVE MANAGER".

Collection and Debt Management.

Credit Control /Funding / Rental and Finance Management.

Cash / Bank Management and Reconciliation.

Dealer Management and Account Reconciliation.

Statutory Management co-ordination with tax consultant.

Customer care / Visit and resolution of disputes.

Internal Audit Management.

Interactive skill and team Management.

April'2001 to August'2010 Outsource Collection and Customer Administration Agent of "XEROX INDIA LTD.'- Kolkata

Performing after sales service Revenue and Collections.

Conducting Credit Control and Customer Account Reconciliations.

Performing Dealer Management.

Team Management and Improvement process Analysis and Sharing / Motivation.

Daily / Weekly and Monthly performance Report to parent Company.

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September' 10 to December'11 with " SAHAYATA MICRO FINANCE PVT. LTD"- Kolkata - as MANAGER FACILITY"

Carrying out New Branch Opening formalities and Set up.

Procuring office Assets and management of Printing and Stationeries.

Handling ESI, Shop & Establishment along with performing general Administration.

Managing Inter departmental facilitation and conducting all branches Analysis.

Daily / Weekly and Monthly reporting and analysis as per requirement of H.O.

April'12 to June'12 with "CENTRE FOR STUDIES IN SOCIAL SCIENCE"-(CSSSC) - Kolkata as " PROGRAM CO-ORDINATOR"

Facilitating Conference and Seminar.

Performing Administration, Accounts and Bank Management.

Checking and processing payment along with procuring inter departmental meeting.

Procurement of Assets and Facility Management.

July'12 to March'16 with " LEEWAY LOGISTICS LIMITED" - Kolkata- as " Consultant Commercial "

Performing Cash / Bank Management and reconciliation along with performing Credit Control.

Conducting customer administration / Employees claims processing.

Fund planning, L.R. Management.

Customer Ledger Reconciliation.

Daily / Weekly and Monthly reporting and analysis as per requirement of H.O.

From July 2017 to till date with “ MAVERICK EVENTS AND EXHIBITIONS”

# Roll Played as “ Accountant Cum H.R. Administration.

# Debtors and Creditors Control.

# Cash & Bank Management.

# Customer Development.

PERSONAL DETAILS :-

NAME : SHYAMAL KUMAR ROY.

FATHER'S NAME : LATE ANIL KUMAR ROY

DATE OF BIRTH : DECEMBER 8TH, 1952.

QUALIFICATION : COMMERCE GRADUATE -

CALCUTTA UNIVERSITY. - 1972.

NATIONALITY : INDIAN

RELIGION : HINDUISM

MARITAL STATUS : MARRIED.

If I am given a chance, I am confident that I shall be able to satisfy all concerns with my diligent and experience.

SIGNATURE : Shyamal Kumar Roy.

PLACE : KOLKATA.



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