Customer Service Training

GEETIKA JAIN

Contact: +91-978*******

Email: *.*******@*****.***

Profile: Experienced Training Consultant and Mentor with Masters Degree in English Literature & Linguistics. TESOL Certified, professional excellence of over 15 years, insightful exposure of Training & Development and vast experience in BPO, ITES and Service Sector. Worked with reputed Training companies like Walchand Talent First Ltd. (Dale Carnegie Training, India), In-Site Training Solutions (later Aegis Aspire), Shradhha HRD, for numerous corporate, education and government sector clients like American Express, Dell, Infosys, Genpact, IBM, ABN Amro Bank, MAAC, Frameboxx, VFS Global and many more across various locations.

Core Skills:

Communication and Soft skills Training (English Language, Grammar and Phonetics)

Voice & Accent Training

Effectiveness in English, Business Communication, Presentation skills

Training and up-skilling English Teachers

Training Design and Content Development

Counseling, Mentoring & Coaching

Individual and Group Instruction

Training Experience:

Recent Projects: (Year 2019)

i.Conducting Training Program for Customer Service Associates at a leading Visa filing organization in Chandigarh.

ii.Developed content and Audio Tutorials for an upcoming English Teaching Web Portal.

Conducted Training on various aspects of Soft Skills: English Language, Voice & Accent, Communication Skills, Customer Service and Corporate Skills. Designed & conducted customized programs on soft/behavioral skills and Campus to Corporate Training Programs. Successfully designed customized training solutions, training material & manuals

Performed Training Needs Analysis (TNA), analyze training requirements; assess, recommend and implement processes. Develop and manage tracking and reporting on training progress

Designed, developed, and delivered online and classroom training

Before my foray into corporate training, acquired years of experience in teaching English (Grammar, Phonetics & Communication), managing Training institute where the job role comprised academic counseling in addition to business development and overall administration

Integrated holistic self-development coaching into corporate skills programs to help people find balance and inner peace through physical, mental, emotional and spiritual health & well-being.

Qualifications and Certifications:

TESOL Certified Year 2019

M.A. English (Literature & Linguistics) (Punjab University, Chandigarh, 1997-99)

B.A. (Psychology, English Honors, Sociology) (Punjab University, Chandigarh, 1995-97)

HYPNOTHERAPY for Self Transformation Year 2018

Personal Development Coach/Mentor (Practitioner of Hypnosis, Applied Psychology and Energy Healing)

PERSONAL DETAILS

NAME: GEETIKA JAIN

FATHER’S NAME: Mr. D.C. JAIN

DOB: 16-04-1976

MARITAL STATUS: Not married

ADDRESS: #2131, Sector 38-C, Chandigarh

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