PAUL MARIMA KAHUNGA

071******** adah7c@r.postjobfree.com

PERSONAL STATEMENT

A highly experienced and competent IT support technician with hands on experience in a variety of office and field based environments. A level head and rational approach to problem solving leads to reliability and fast solutions to IT technical issues. An excellent communicator with the ability to explain procedures in a practical and user friendly way means that many IT problems can be solved via the telephone.

Comfortable working as part of a team or independently with a focus on delivering quality IT support on a continuous basis.

WORK EXPERIENCE:

Konnect Internet ICT Officer September 2018 to Present

Achievements and Responsibilities:

●Undertook application problems and resolution for application problems in conjunction with the users and application suppliers.

●Updated the clients with the latest enterprise systems development technologies and software updates.

●Helped in setting up of CCTV surveillance around the office.

Radar Security ICT Support August 2016 - July 2017

Achievements and Responsibilities:

●Was the first point of call for all IT issues

●Logging faults and managing response times

●Diagnosing and resolving problems efficiently

●Maintaining the integral security of office networks

●Ensuring all hardware operates at its optimum level with latest updates and patches

●Distributing relevant jobs to junior staff members and providing support when required

Global trend consultancy (Nairobi) ICT Support Jan 2015 - Feb 2016

Achievements and Responsibilities:

●Manning the IT help desk and providing instant solutions to IT issues

●Keeping up to date with all Microsoft Office operating systems

●Running diagnostic checks and servicing essential IT hardware

●Explaining complex IT issues to non-technical employees

●Identifying and solving IT problems and logging them into the relevant databases

PRE-PROFESSIONAL ACTIVITIES:

Khona Agencies ICT Consult August 2014 - Dec 2014

Achievements and Responsibilities:

●Setup and managed the company’s CRM and social media accounts (Facebook, Twitter and Instagram).

●Promoted the company’s products through creating engaging content which increased traffic.

●Ensured a seamless customer experience by attending to client enquiries and orders.

ACADEMIC QUALIFICATIONS

Institute of Advanced Technology June 2014-August 2014

CISCO CCNA

Nairobi Institute of Business Studies June 2012- Sept 2013

Diploma in Computer Engineering

Ituru Boys High School January 2008- December 2011

Kenya Certificate in Secondary Education

INTERESTS

Gadgets Research: Keeps himself up to date with information on new products in technology and advises his entrepreneurial connections on the best to his knowledge products to associate with.

REFEREES

●Lucy Gicheru

Operations, Radar Security

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●Sauel Kageni

ICT Officer, Konnect Internet

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●George Wanjihia

Business Development Manager, Global Trend Solutions

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