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Customer Service Representative

Location:
Montreal, QC, Canada
Posted:
October 03, 2019

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Resume:

Maryam Emadi

** ********, #***, ****-*****, Montreal, QC H3P 1A4

adah64@r.postjobfree.com / 438-***-****

Value Offered

I have experience in Network Administration and I am also offering In-depth Cisco knowledge and experience in design, administration, implementation and support, with more than 1000 hours of extra-curricular in this field.

Professional Profile

Methodical, organized and analytical

Flexible in work environment and work-team

Good in solving-problem in different network environment

Strong knowledge and experience in Cisco

Recently, graduation in AEC Cisco Certified Network Administration (CCNA)

Experience with different kind of networking project such as Mpls pilot and high speed customers

Specialized Skills

Platforms : Cisco IOS

Operating systems : Windows

Routing Protocols : RIP, IGRP, EIGRP, OSPF, IS-IS, BGP, HSRP, VRRP & GLBP

Infrastructure services : DHCP, DNS, SMTP, FTP, TFTP

LAN technologies : Ethernet, Fast Ethernet, Gigabit Ethernet & 10 Gigabit Ethernet

Port : channel, VLANS, VTP, STP, RSTP, 802.1Q

WAN technologies : Frame Relay, MPLS, leased lines, PPP

Microsoft: Client (windows 7, 8), Server (server 2012), Server Professional

Software: Microsoft Word, Excel, Power Point, Visio, Packet-Tracer

Certifications: CCNA1 (Introduction to Networks), CCNA2 (Routing and switching Essentials)

; CCNA3 (Scaling Networks)

Languages: English, French (Basic), Persian

Professional Experience

Customer Service Representative Aug 2018-Presenst

Tele performance Inc.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas.

IT Researcher

Maya Heat Transfer Technologies - CANADA 2017

Search about specification of network equipment, calculate the necessary parameters like power and voltage then import them in clarity software

Network Expert

Telecommunication Company of IRAN 1997-2012(May)

Deploying and troubleshooting IP protocols

Implementing and designing Layer 3 routing and Layer 2 switching

Resolving escalating issues

Network planning, implementing, configuring, Troubleshooting and Testing of networking system

MPLS/VPN (Multiprotocol label switching/Virtual private Network) pilot project

Electrical Tester and Troubleshooter

Iranian Research Organization for Science and Technology(IROST) 1996-1997

Testing and troubleshooting Electronic Boards for dialysis machines

Designing and manufacturing a range of A/D (Analog to Digital) and D/A (Digital to Analog)

Education and Training

AEC in CISCO Certified Network Associate (CCNA) – Champlain College, St. Lambert, QC 2017

Network Management – LaSalle College, Montreal, QC 2015

Bachelor Degree in Electrical Engineering – AZAD University of IRAN 1996

Training courses – Training Center of Telecommunication Company of IRAN (consist of TCP/IP, CCNA, CCNP, BGP, Modem, Matrix dxx ……) (1997-2011)

Interest

Badminton, Swimming, Tennis

Maryam Emadi

adah64@r.postjobfree.com

438-***-****



Contact this candidate