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Customer Service Executive Assistant

Location:
Las Vegas, NV
Posted:
October 02, 2019

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Resume:

ELIZABETH A. HERRERA

661-***-**** **************@*****.***

PROFILE

An Administrative Professional with proven success in customer service, basic accounting and advanced clerical skills. Contract negotiation, organization and attention to detail. Excellent time management and multitasking abilities. Dutiful respect for compliance in all regulated environments. Active user of computer software programs including but not limited to: Microsoft Office (Excel, PowerPoint, Word, Access, Publisher), Quickbooks Point of Sale, Criminal Justice Information Services System, Bellwether PO System, and Micros Software. EXPERIENCE

2018 - 2019

EVENT COORDINATOR

Petroleum Club of Bakersfield, Bakersfield, CA.

● Answered incoming calls and emails

● Scheduled & coordinated events

● Maintained master calendar

● Researched and resolved any discrepancies in billing and or event

● Negotiated contracts, generated proposals, invoices and banquet event orders

● Collected and applied all payments to account

● Delivered excellent customer service

● Provided tours of facility/met regularly with client

● Trade show set up

2015 - 2018

EXECUTIVE ASSISTANT

Golden West Casino, Bakersfield, CA.

● Handled all applicable paperwork and administration duties

● Ensured confidentiality of all casino information

● Maintained meeting calendars

● Scheduled staff meetings and trainings

● Responsible for maintaining Casino licensing and permits

● Performed bookkeeping/expense consolidation for Casino which included: check requisitions and purchase orders

● Composed correspondence and written material

● Ensured policy and regulations of the DOJ were followed and enforced

● Developed and maintained spreadsheets for various financial reports including tracking of invoices and inventory

● Communicated with vendors to ensure invoices and outside orders are received timely

● Purchased office supplies for all departments and maintained office equipment 1995 - 2015

VISITOR SERVICES MANAGER

Kern County Museum, Bakersfield, CA.

● Hired, scheduled, trained and evaluated staff/volunteers

● Greeted and directed guests

● Addressed customer complaints with professionalism and tact

● Provided excellent customer service

● Cash handling/daily deposits

● Answered and directed incoming calls from a multi-line phone

● Retail management

● Generated invoices, purchase requisitions, audit reports, and work orders

● Prepared a variety of letters & memos

● Record keeping and billing

● Performed sales of memberships; maintained database and donor database

● Assisted in departmental budget planning

● Creatively marketed company through social media, website and trade shows Education:

Bakersfield College, Bakersfield, CA



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