Sales Customer Service

HILLARY READY

************@*****.*** 949-***-**** 141 Melody Lane, Apt D, Costa Mesa, CA 92627

Summary

Motivated, results-driven professional with extensive sales, marketing and customer service experience. Exemplary verbal and written communicator who exudes a professional image when interfacing with customers. Demonstrated commitment to service and considered highly organized and enthusiastic.

Skills

Administrative

Attention to detail

Clerical

Customer service

Inventory

Logistics

Marketing

Processes

Sales reports

Sales support

Streamline

Technical support

Territory management

Training and development

Progress reporting

Rapport and relationship building

Experience

Sales Support Representative ICU Medical, Inc - San Clemente, CA 09/2015 - Current

Point of contact for sales representatives and regional sales managers.

Assist in the sales cycle from initial inquiry to close of business.

Provide technical support and maintain a strong level of product & competitor knowledge.

Communicate with distributors, distributor reps and end users for maximum sales efficiency.

Support sales reps with territory management (provide sales reports, research discrepancies, etc.).

Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses.

Act as liaison for internal & external sales communication.

Handle all emergency situations (backorders, finding cross or substitute product).

Manage large corporate accounts and weekly meetings providing updates on orders.

Maintain and enhance relationship with existing customer base in collaboration with sales team.

Training and on-boarding new hires with expansion of sales support team

Streamline processes internally to deliver product faster to customers.

Identified inefficiencies and redundancies during the integration of newly acquired (larger) company.

Receptionist ICU Medical, Inc - San Clemente, CA 03/2015 - 09/2015

Greeting and welcoming guests and providing them with a positive first impression of the organization.

Answering the telephone; taking and relaying messages; providing information to callers.

Providing administrative and clerical support.

Marketing Support Clerk Focus Industries - Lake Forest, CA 05/2013 - 03/2015

Responsible for inventory and support of 5 mobile showroom trailers for an outdoor lighting manufacturer.

Schedule sales appointments and trailer tour logistics.

Assist in trade show registering, preparation, execution and lead follow-up.

Working with regional sales managers, sales reps and distributors in supporting all marketing needs.

Collaborating with CEO and marketing team on new projects and strategies.

Education and Training

Arizona State University Tempe, AZ 12/2012

Bachelor of Science: Human Communication

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