Manager Customer

SUMMARY

SKILLS

EXPERIENCE

JIBRIL STAPLETON

**** ***** ***** **., ********, Ga 30038 H: 954-***-**** ***************@*****.*** Reliable Clerk with 2 years of experience serving customers while operating cash register. Skilled at taking customers' orders accurately and delivering to dormitories quickly. Courteous when helping customers with special requests.

Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing business revenue and decreasing shrinkage while exceeding sales and productivity objectives. Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Issue resolution

Product recommendations

ID verification

Security monitoring

Scanner operations

Payment processing

Merchandise restocking

Customer greeting

Credit and cash transactions

Exchanges and refunds

08/2017 to 05/2019 Gym Attendant

Oglethorpe University Atlanta, GA

Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times.

Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings. Proactively identified and solved complex problems impacting operations management and business direction.

05/2018 to 08/2018 Camp Counselor/ Lacrosse Coach

Camp Androscoggin Jr Sr Inc. Wayne, ME

Assisted in supervision of campers aged 7-15.

Managed a bunk of six children aged 11.

Led daily activities in my area of Lacrosse, Football, Basketball, and baseball.

Was able to give parents feedback on their children when they came on visiting day.

Was made a Color war Advisor by one of the head counselors at the camp.

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

Also helped bring a different culture to the camp. Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Provided onsite training.

08/2017 to 05/2018 Clerk/Cashier

Oglethorpe University Atlanta, GA

Assisted customers and professors in finding the books they needed. Ordered books and organized the store.

Supervised the store at times when manager wasn't on duty. Collected merchandise from store and back-end locations for customer purchases.

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs. Kept check-out areas clean, organized, and well-stocked to maintain attractive store.

Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.

Troubleshot and resolved issues with cash registers, card scanners and printers.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

May 2019 Bachelor of Arts: Psychology

Oglethorpe University Atlanta, GA

Deans List 2019

All Conference Academic

Sportsmanship Award

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