Executive Assistant Customer Service

Delores D. King

P.O. Box ******, Duluth, GA ***95 • Mobile: 470-***-**** • ********@*******.***

Professional Summary

Competent administrative professional supporting Corporate Human Resources processes with effective document evaluation, report writing, compensation analysis and file management skills. Proficient in research and troubleshooting.

Skills

HR Information Systems

Office Administration

Corporate Communications

Project Management

Interpersonal and Written Communication

Problem-Solving

Customer Service

Strong verbal communication

Extremely Organized

Detail Oriented

Collaboration

Compliance

Skilled in: ADP Vantage HCM, ADP Enterprise Version 5, Microsoft Office, WinZip, Nitro Pro and Adobe Acrobat

Work History

HRIS Analyst, 03/2016 to Current

Superior Essex Inc. – Atlanta, GA

Test, protect and ensure the integrity of employee data on ADP Vantage HCM.

Diagnose and troubleshoot system issues including errors and security.

Gather HRIS data using built-in reporting tools.

Conduct periodic data scrubs to facilitate accurate reporting.

Develops and maintain key HR metrics.

Perform data analysis to ensure system is properly recording specific metrics (i.e. employee hours and earnings).

Constantly monitor ADP Vantage HCM system performance and identify processes that need improvement.

Outline appropriate solution and provide project management to implement change.

Provides relevant production support that includes researching and resolving issues.

Collaborate with functional and technical staff to coordinate application upgrades, document process and results.

Works closely with Corporate IT and Payroll on updates, patches and fixes affecting all HR systems.

Create and manage Standard Operating Procedures (SOPs) and train users on updated functionality of HRIS system.

Consults with Information Technology department to maintain proper access and security levels of the company intranet.

Conduct market pricing for domestic and international positions.

Performs ad hoc projects as needed.

Collaborate with developers to coordinate the entire system maintenance process and document overall results.

Works independently on special projects.

Process employment verification.

Conduct employee on-boarding and exit interviews.

Travel/Expense/Calendar management.

Update and maintain official positions and Salary Bands report, compensation and job evaluation plans and Job Code library. Ensures position descriptions are accurate and up to date.

Executive Assistant/HR Generalist, 04/2004 to 03/2016

Superior Essex Inc. – Atlanta, GA

Support and maintain office of the Chief Administration Officer, Director of Corporate HR Operations and the former CEO, Superior Essex.

Responsible for confidential correspondence.

Heavy calendar management.

Heavy travel management - domestic and international.

Weekly expense management.

Coordinate and plan yearly executive conference – RFP submissions, site inspection, and agenda finalization.

Maintain the security of the HR system; keep data safe, organized and properly stored.

Troubleshoot problems and work with other IT professionals to make sure all programs work correctly.

Participates in developing department goals, objectives, and systems.

Perform and/or exercise supervision over the performance of various Human Resource management functions including recruiting for all levels, setting up, maintaining and safeguarding employee records, job evaluation, performance review, wage and salary administration, training.

Continuously appraise and report on the effectiveness of Human Resource policies, plans and programs. Recommend to management necessary revisions and/or adoption of new personnel policies, plans and programs. Work closely with management and supervisors in all phases of recruiting and make recommendations on hiring decisions.

Identify and implement relevant human resources solutions by collecting and analyzing information, evaluating potential solutions, recommending courses of action, and communicating with staff.

Ensure close adherence by employees at all levels to company Human Resource policies and procedures. Work closely with and assist supervisors in the solution of personnel problems, handling of performance review, employee selection, change in compensation, promotions, transfer, leaves of absence, terminations and employee benefits.

Manage employee random and pre-employment drug testing process.

Administer new hire orientation in the U.S.

Maintain employee rosters by department/division.

Create and maintain global organisational charts - update quarterly.

Responsible for corporate communications.

Confidential project management.

Creation and development of global HR data repository.

Serves as back-up Executive Assistant to the Chief Executive Officer

oManage an extremely active calendar of appointments; complete expense reports;

oCompose and prepare confidential correspondence; arrange complex and detailed travel plans, itineraries, and agendas.

oOrganizes and maintains correspondence and records, following up on pending matters with limited direction.

oCoordinate agenda of executive team meetings and all- staff meetings.

Education

Diploma: Business Administration, 1983

South Plantation High - Plantation, FL

GPA: 3.0

Certifications

Human Resources Information Professional (HRIP)

Professional in Human Resources (PHR - in progress)

Contact this candidate