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Organizational Change Manager

Charlotte, NC
October 02, 2019

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David Devore, MBA, SSGB, LBC, SCM

Indian Land, SC 330-***-****

Continuous Improvement Manager

Analytical leader with history of planning strategies and implementing both technical and non-technical processes to streamline business operations and facilitate continuous goal achievement while complying with internal and external rules and regulations. Adept at identifying needs and opportunities and leveraging Lean, Six Sigma, Kaizen, and other improvement methodologies to optimize functionality. Extensive hands-on experience designing, developing, and implementing complex training initiatives. Proven ability to effectively contribute to organizational planning by initiating, growing, and maintaining communications and relationships with C-level (CEO, CFO, COO, etc.) leaders.

Areas of Expertise

Strategic Planning / Execution

Lean, Six Sigma, Kaizen, Kanban

Project / Project Portfolio Mgmt.

Certified Scrum Master



Team Leadership / Building

Executive Coaching / Mentoring

Value Stream / Process Mapping

Structured Problem-Solving

A3, 8D, 4D

Design Thinking

Rapid Prototyping

Presentation Delivery

Training Program Development

Professional Experience

Continental – Fort Mill, SC 2012 – Present

Continental Business System Coach for the Americas / Corporate Training Manager

Fulfill all functions of business coach, facilitator, and trainer to HQ offices across the Americas.

oAlign and support strategic and long-range goals by conducting organizational reviews to identify strengths and weaknesses.

oEvaluate operational effectiveness and provide recommendations / proposals based on internal client needs, emerging trends, expansion opportunities, competitive threats, and viability of business partners.

oStreamline operations by developing and executing internal business process improvements.

Establish project / department milestones and goals and ensure alignment with market strategies.

Supervise and mentor teams of up to 25 staff to optimize job performance and project results.

Drive innovation by leading programs that incorporate cutting-edge technology in integrated and mobile systems, data analytics, and experimental development.

Key Accomplishments:

Effectively collaborated with executive management team during troubled time in CaMexCa and Canadian market.

Co-developed vision and mission statement, identified and tracked market KPIs, creates strategic initiatives & cascaded projects, and identified critical processes for optimization.

Led implementation of Lean methodologies and cultural change for markets across the Americas.

oAnalyzed market needs, developed method, created training program, and implemented 18-month plan.

oProvided coaching, facilitated multiple projects, and currently continue to support plan.

Analyzed new hire on-boarding needs, crowd-sourced “design-thinking” workshop, and co-led external team to develop functional agnostic prototype through Agile / Scrum methodologies, Kanban, and traditional waterfall project management.

oProject nominated for multiple awards and subsequently adopted in-house for future development.

Self-Employed –Youngstown, OH & Western, NC 2010 – 2012

Management Consultant

Advised companies on best practices to enhance operations via interactive development of business strategies, operational techniques, Lean implementations, competency development, and problem-solving.

Provided project portfolio management; delivered coaching and developed internal project managers / teams via structured charters, SMART goals, clear objectives, and standardized / structured reporting.

Implemented continuous improvement by delivering coaching / training on Kaizen / Lean methodologies.

Developed and trained diverse groups; leveraged formal training and hands-on experience to design, develop, and implement complex training programs.

Facilitated development and implementation of cross-departmental processes, SOPs, and documentation for allocation / auditing of two government grants exceeding $2.5M.

Key Accomplishments:

•Provided low-cost consulting and process improvement guidance to small businesses in northeast Ohio and Pennsylvania; led projects that reduced costs, streamlined processes, and created growth opportunities.

Auburn Technical Assistance Center / Alabama Technology Network (MEP) –Auburn, AL 2006 – 2010

Management Consultant

Consulted and trained manufacturers and small businesses on Lean manufacturing, production principles, Training Within the Industry (TWI), job relations, instructions, methods, safety, and problem-solving.

Improved performance and productivity for companies across multiple industries (automotive, supply chain, and technologies) by up to 30% by delivering classroom and hands-on training, leading Kaizen events, and implementing value-added strategies.

Instructed / co-instructed Lean Certificate Series courses.

Key Accomplishments:

•Analyzed training and process improvement methodologies of wire harness manufacturer and assembly company.

oReduced costs / training times and optimized uptime of new hires by developing analytic onboarding practice.

oReviewed manufacturing processes and implemented Lean practices, standardized work, visual management tools, and leaders’ standard work to improve production.

oResolved struggle with initial Company launch; company subsequently aligned and growing steadily.

•Co-authored $80K grant to create multipliers in four key Alabama industries; provided all aspects of TWI: job instruction, methods, and relations.

oLed training, follow-up coaching, and projects to save total of $250K+.

•Implemented Lean methodologies and TWI within a rotorcraft manufacturer.

oFacilitated growth of workforce from 88 to 800 while guiding process improvements and scrap / rework reduction programs.

oEnsured organizational success by training / coaching key multipliers.

Education & Professional Development

Masters of Business Administration - Walden University, Minneapolis, MN

Dual B.S. Sociology & Criminology - Kent State University, Kent, OH

Lean Bronze Certification

Six Sigma Green Belt

Certified Scrum Master

Seven Habits of Highly Effective People - Certified Internal Trainer / Facilitator through Franklin Covey

Certified Business Coaching Specialist - Business Training Institute

Certified TWI: Training Within Industry JI, JR, JM Trainer through the TWI Institute

Military History Development

Army United States National Guard (USNG), E4 - Stow, OH

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