Digital Marketing Data Entry

PROFILE

AHALYA. A

Contact: 812-***-****/917-***-****

E-Mail: *********@*****.***

ACADEMIC DETAILS:

• B. Com from Madurai Kamaraj University through Correspondence, in 2014

SKILLS:

• Proficient in Microsoft Word, Excel, Power Point Etc.,

• Proficient in Excel “All Formulas and Shortcuts, Lookup Functions, Pivot Table, Charts etc.”

• English & Tamil Typewriting – Higher

• Typing Speed of English 80 wpm

• Typing Speed of Tamil 40 wpm

• Knowledge of the end-to-end Ecommerce

• SEO, Email Marketing

• Send Weekly, Monthly, and Yearly MIS Report

ORGANIZATIONAL EXPERIENCE

Apr’19 to Present – Studio Ayana – Reporting to CEO

At Studio Ayana, working as a Catalogue Associate and Data Analyst

Role:

• Establish and Manage product catalogue in Online.

• Add catalogue content, maintain, edit, image upload, and retire product categories

• Manage product images, metadata, Product options, discounts, and promotions

• Communicating with web development team, web designing and marketing team to ensure proper positioning of new products

• Provide content for Mail chimp marketing, Facebook Marketing, Pinterest, Quora etc.,

• Provide analytic reports for online sales vs in-store sales

• Managed outside Digital Marketing team to campaigns for new product

Aug’17 to Apr’19 – Braingroom India Pvt Ltd – Back Office Executive/Catalogue Executive – Reporting to CEO

Role:

• Uploading bulk listing product details using CSV in ecommerce website.

• Managing Online Catalogue, website and managing the products.

• Understanding catalogue content and creating catalogues for ecommerce sites

• Experienced in working with web ops team/digital marketing team.

• Upload online videos in Youtube & Amazon Server

• Closely worked with Media Team, OPS team, Digital Marketing Team.

Highlights:

• Done Multi-tasking work and got cash award. (Admin & HR)

Jul’15 – May’17 - Saneforce.com Private Limited – Customer Support Executive – Reporting to CEO

Role:

Entered Sales force details in excel format and upload in salesforce/ecommerce website

Uploaded sales force detail in ecommerce website

Manage complete Catalogue uploading, Data Entry and Customer Support functions.

Manage large amounts of incoming calls (Domestic).

Clear customer queries over phone or mail.

Track Client Calls and Queries in Excel.

Clear Client queries over mail on daily basis.

Highlights:

• Received Client appreciation and 2 best performance cash award for done on time work.

Sep’11 – Jun’15 - Datamark Prodapt India BPO Private Limited – Reporting to Quality Manager

I have started my career as a Data Entry Operator and I got promoted as a Trainer & Quality Analyst based on performance.

Data Entry Role:

Entering customer data from source documents within time limits.

Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

Quality Analyst Role:

To audit the number of documents (Bill of Lading) given by the client on a daily basis.

Record feedback and to let the Employees know about his/hers areas of improvements.

One to One Feedback to Employee.

Provide Updates in daily basis based on Client Errors.

Attend Quality Meetings (QRM).

Bring in necessary changes to the process and constant updates.

Highlights:

• Played a key role in adding new concepts to improve quality

• Handled around 50+ employees in night shift.

• Received Client appreciation and 11 best performance award for achieving quality.

CORE COMPETENCES FOR ABOVE ROLES:

• Analyzing errors, implementing plans to drive quality, supplementing turnover and achieving desired quality targets.

• Resourceful in ensuring high quality customer experience, elevating customer satisfaction.

• Expertise in handling employees to achieve quality manner with productivity.

• Managing direct to consumer e-commerce business.

• Experience using digital marketing, managing sales channels and updating e-commerce inventory.

• Proven ability to organize high-volume, fast-paced shipping environment including assisting in searching, picking and confirming the accuracy of customer orders for outbound orders.

• Proficient in web interfaces for multiple manufacturers and distributors.

• Created sellers accounts on various platforms like Amazon, Myntra, Jabong, Tata Cliq etc to begin the process of adding products onto other e-commerce websites.

• Manage the customer service team to help with any order issues that may arise and speak direct with the CEO of the company to come up with new ideas and concepts to help boost sales for the site.

• Place orders daily for customers as well as consistently update inventory for all products in the backend of the admin. Update configurations for the admin in regards to shipping methods and cost of shipping per order.

• I have experienced in hiring Internship and Candidates to taken on-board at Saneforce.com, Braingroom India Private Limited and Studio Ayana.

PERSONAL DETAILS:

Languages Known: Tamil & English

Address: Velachery, Chennai - 600 042.

Contact this candidate