Customer Service Representative
Resume:
WORK EXPERIENCE
Customer Service Representative/Call Center
Afni Communications - Bowling Green, KY
February 2019 to July 2019
1. The primary role of my position as a Customer Service Representative within this company is to provide the client with above par service that raises the bar.
2. I not only want to resolve the clients reason for calling but go above and beyond, to analyze their account to ensure we meet their needs and be cost effective for them simultaneously. 3. My customers walk away with an experience rather than a mere interaction, which boost the approval rating of the company.
4. I also have the ability to deescalate irate clients at an alarming rate through connecting and empathizing with their issue. 5. I resolve their reason for calling 100% on every call. 6. I exceed their expectations by going above and beyond to analyze their account, assist them with navigation of self-help with their online account or make them aware of any offers available to them. EDUCATION
Bachelor's of Science in Business/Healthcare Administration Western Kentucky University
2013 to 2016
Associate's in Arts and Humanities & Mathematics and Science Southcentral Kentucky Community and Technical College JAMIE
JAGGERS
Offering the client an experience rather than a mediocre interaction Bowling Green, KY 42101
**************@*****.***
Extremely dependable and enthusiastic individual seeking the Office position you currently have available with your company. I offer hands-on experience in the daily operations this position entails, a high level of customer focus and people skills and exceptional interpersonal abilities to contribute in the success of your organization. In addition, I have the ability to professionally handle escalated interactions and drive up the approval rating of the organization. Willing to relocate: Anywhere
Authorized to work in the US for any employer
2013
College Prep in General Studies
Warren East High School
1994
SKILLS
75 WPM (10+ years), ACCOUNTS PAYABLE (5 years), DOCUMENTATION (10+ years), EXCEL (10+ years), FILING
(10+ years), Customer Service, Operation, Team Lead, Customer Care, Call Center, Coaching, QuickBooks, Microsoft Office, Customer Support, CSR, Administrative Assistant (5 years), Administrative Experience (5 years), Accounting, Adobe Photoshop (5 years), Time Management, Management Experience, Sales Experience MILITARY SERVICE
Branch: U.S. Army
Service Country: United States
Rank: PFC
November 2001 to August 2003
ADDITIONAL INFORMATION
Relevant Skills
Proficient in all Microsoft Office applications including Word, Excel, Power Point etc. QuickBooks can efficiently maintain an organized filing system for easy document retrevial and accurately type 75 wpm. Can efficiently navigate the internet. Proficient in various versions of Windows. Ability to effectively multi-task and am familiar with various multi-line phone systems. Hands on experience successfully being able to deescalate frustrated clients.
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