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Customer Service Manager

Location:
The Colony, TX
Posted:
October 02, 2019

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Resume:

Leonard T. Robinson

Cell: 214-***-**** Email:adah0v@r.postjobfree.com

CAREER SUMMARY:

Executive Leader with solid experience directing, streamlining and implementing leadership skills to the logistics, supply chain and global retail industry. Excellent leadership skills in training, coaching and developing new leaders and ensuring cost saving initiatives that exceed company objectives. Strong operations and problem solving skills with an expert eye for detail. Exceptional Quality Control and Inventory management skills deployed with using Lean Six Sigma methodologies.

CORE COMPETENCIES:

Executive Management/Leadership

Financial Planning & Analysis

Production and Inventory Management

Lean Six Sigma

Implementation

Revenue Growth

Process Improvement

Strategic Operations Planning

Warehouse/Distribution

Operations

Controlling Multimillion Dollar Budgets

Operations of WMS Systems and Design

Transportation

Management

Managing Large Scale Projects

Supply Chain Management

E-Commerce

order fulfillment

EDUCATION:

Louisiana State University, Baton Rouge, LA Bachelor’s Degree, Mechanical Engineering

Platt College, Associates Degree, Mechanical Drafting and Design

University of Texas, Executive Management, Certification / Lean Six Sigma / Green Belt 2008

PROFESSIONAL EXPERIENCE:

Performance Food Group / Vistar 10/17 - Present

General Manager

Arlington, Texas

Planning and budgeting to achieve business objectives, and coordinate functions between departments to establish responsibilities and procedures for attaining objectives.

Establish current and long-range objectives, plans, and policies.

Direct the preparation of the annual OpCo budget.

Responsible for all supply chain management functions within the Operating Center.

Requires thorough involvement with sales, operations, procurement/marketing, customer service, and finance.

Supervises senior level staff at multiple locations

Accountable for achieving established profit, Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA), sales growth, and other financial measures of the Operating Center.

KINGZ Wheels

Chief Operating Officer / Co-Owner 06/17 – 03/19

Dallas, Texas

Design and implement business strategies, plans and procedures

Set comprehensive goals for performance and growth

Establish policies that promote company culture and vision

Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, and Finance etc.)

Lead employees to encourage maximum performance and dedication

Evaluate performance by analyzing and interpreting data and metrics

Write and submit reports to the CEO in all matters of importance

Assist CEO in fundraising ventures

Participate in expansion activities (investments, acquisitions, corporate alliances etc.)

Manage relationships with partners/vendors

TONI&GUY

General Manager 09/15- 05/2017

Addison, Texas

Managing inventory, distribution and supply chain for all TONI&GUY operations in the United States.

Responsible for customer service for the retail and E-Commence businesses.

Organizing the procurement for existing and new products for the company.

Directing and optimizing cost for shipping and labor to increase the profitability of the business.

Coordinating relationships in supply chain for all international shipments for the TONI&GUY.

Within the first (30) days deceased shipping cost by 75% due to negotiating with major shipping companies for the best competitive prices.

SCHNITZER STEEL INC. 03/10 – 1/2015

Regional Director of Operations

Dallas, Texas

Managing five hundred (500) + Hourly associates with twenty-six (26) Managers

Supervising twenty-six (26) operating centers for both retail and manufacturing processes. Recycling steel commodities and resale of used auto parts.

Responsible for regional territories for customer service levels and sales penetration.

Delivers monthly EPA evaluations for chemical processing and environmental safety to meet regulatory standards.

Accountable for maintaining a disciplined P&L analysis monthly and reviewing cost initiatives for the growing business.

Inventory control management performed daily on vehicles inbound and outbound for accuracy.

Developed relationships with City and State officials for all operations regarding local and state ordinances.

Region meet Safety standard for FY12 at (2) recordable accidents exceeding company goals.

BLOCKBUSTER INC. 2004-2010

Director of Regional Operations

Dallas, Texas

Managed six hundred (600) + Hourly associates with fifty-two (52) Managers.

Supervised thirty-eight (38) locations covering the United States for performance in accordance with a ninety million ($90) million budget comprised of approximately sixty-five ($65) million in Transportation and twenty-five ($25) million for fixed and variable operational costs.

Led the start-up of Blockbuster Online / New business for Blockbuster Inc.

Directed an eight ($8) million-dollar effort that planned, designed and implemented the organization, physical infrastructure, and processes, systems, and logistics framework to support the online DVD rental business.

Planned the creation of WMS currently operating for Blockbuster Online e-commerce business.

Established inventory control and quality control guidelines for accuracy at 99.990%.

Implemented Lean methodology in root cause analysis for company savings at $200K within a 3 month period.

Developed partnerships with national account representatives in negotiations with USPS for e-commerce daily deliveries.

ADVANCE AUTO PARTS, Logistics Division Retail – Automotive 2003-2004

General Manager

Roanoke, Virginia

Led five hundred (500) + Team Members with thirty-seven (37) Managers. Responsibilities include P&L expenses for multiple facilities in the northern region of the United States.

Successfully converted and integrated dual operations into one (1) facility reducing transportation costs and handling for the company resulting in a savings of 1.3 million dollars a year.

Trained and implemented further cost analysis for savings by identifying 3rd party OTR carriers to cargo merchandise at competitive pricing below previous contract negotiated. This saving resulted in gross savings of $1.5 million and better served stores.

Implemented two (2) pilot performance incentive programs that involved the 1) Transportation Fleet driver and 2) Pay for Performance for productivity. Both were implemented in early spring of 2003 and have shown great success and are utilized in all regional distribution centers.

WAL-MART STORES, INC. - Logistics Division Retail - Grocery Distribution 1999-2003

Senior Operations Manager

Ottawa, Kansas / LaGrange, Georgia / Harrisonville, Missouri

Managed three hundred (350) + associates and fifteen (15) Managers.

Provided the team tools for managing and budgeting merchandise flow for customer service level expectations in general merchandise and grocery goods for one hundred and twenty-four (124) stores in the mid-west and southeast region.

Supervised inventory and quality control issues to optimize the operation and to better serve stores. Responsible for P&L controls to meet budget and the forecasting of all inbound and outbound volume.

Successfully opened two (2) of Wal-Mart’s newest distribution centers. In the spring of 1999, re-located to LaGrange, Georgia from Ottawa, Kansas to open the 2nd Regional distribution center, which was a DPS (Door per Store).

Relocated to Harrisonville, Missouri to a Grocery Distribution Center and was selected as the Corporate Project Leader to devise a plan to incorporate regional distribution merchandise to new chain of grocery stores.

https://www.linkedin.com/in/leonard-t-robinson-9b0877



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