Customer Service Sales
Resume:
Gina Kramer
Corpus Christi, Texas 78412
************@*****.***
PROFESSIONAL EXPERIENCE:
TownePlace Suites by Marriott, Corpus Christi, Texas
Night Auditor December 2017-Present 40 hours weekly
Ran Revenue/Sales/Sales Tax/Cash & Room Reports. Printed AR invoices, balanced the cash drawer & verified the daily deposit equaled the daily Cash total in the Revenue Report. Entered daily tax info into the Excel worksheet. Maintained tax documents. Entered guest e-mail information into the Excel program. E-mailed reports to GM & Corporate departments.
Checked guests into the hotel. Processed cash/credit card transactions & verified posting to guest’s folio.
Post/processed tax exempt certificates & posted any adjustments to guest’s folio. Answered guest’s questions regarding room rate, processed the final bill & checked guest out of the hotel.
Made reservations/extended reservations, handled security, & PBX telephone system.
Schlitterbahn Resort & Waterparks, Corpus Christi, Texas
Night Auditor May 2016-December2017 40 hours weekly
Balance cash drawer. Ran Management reports. Enter & post credit card transactions. Verified
guest’s reservation/FEMA reservation & viewed/obtained documentation.
Check guests in & out of resort. Made keys & future guest reservation.
Dealt with guest complaints & provided excellent customer service to resolve dispute.
Entered data into MAESTRO computer program. Handled PBX telephone system & resort hand held radios. Dealt with vendors.
Tax Pro Inc., Corpus Christi, Texas
Accountant/Tax Preparer 2008- January 2009 40 hours weekly
Prepared client records in accordance with Federal/State laws & GAAP. Prepared Federal/State Income Tax returns & applicable schedules. Prepared 940/941’s/W-2/W-3’s/1099/1096.
Entered new employee/vendor information in the computer. Prepared payroll & payroll reports.
Used various office equipment.
************@*****.***
Knopp & Hardcastle P.C., Corpus Christi, Texas
Federal and State Tax Return Preparer February 2006 –February 2007 40 hours weekly
Prepared Federal/State Income Tax returns & applicable schedules.
Data entries, tax research, attend computer software continuing education via internet.
Texas Workforce Commission, Corpus Christi, Texas
Tax Auditor/Account Examiner January 1990-May 2004 40 hours weekly
Conducted Tax Compliance/Benefit Payment/Business Trade/Cursory/DLA/OIG/Sample & Status Investigative Audits. Determined & discussed conclusion with owners &/or management.
Collected taxes/reports current & past due. Proceeded with legal action in Court of Law, when needed.
Determined unemployment claims. Also, if an Employer/Independent Contractor existed.
Trained co-workers to conduct audits & increased their proficiency by 60%. Assisted employer’s with
Preparing their 940/941/W-2/W-3/1099/1099 as needed.
Participated in various State & Regional Audit committees. Member of other Regional Committees. Gave speeches, & responsible for the integrity of over 2000 regional employer’s business/financial information.
EDUCATION:
Texas A&M University – Corpus Christi in Corpus Christi, Texas Bachelor Degree in Accounting
Del Mar College Corpus Christi, Texas Associates Degree in Business
VOLUNTEER WORK EXPERIENCE:
2002-2003 Chairperson of the Daughters of the America Revolution Good Citizens Awards Committee.
2002-2003 Treasurer of the Richard King High School PTA in Corpus Christi, Texas.
2001-Current board Member of the United States Selective Service Board for Corpus Christi, Texas
ADDITIONAL SKILLS
Supervised & trained employees. Wrote & gave performance reviews.
Dealt with different government agencies for business & personal reasons.
Personal experience with individuals with disabilities.
Budget calculation & monitoring.
Vendor contract writing & monitoring. Purchasing business assets.
Computer & different office equipment use.
Volunteer for other assignments.
Analytical, researcher, problem solver, dependable, team worker.
Disabled worker, hard of hearing. Meet schedule A requirements.
Available to work all shifts.
************@*****.***
Contact this candidate