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Customer Service Sales

Corpus Christi, Texas, United States
September 28, 2019

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Gina Kramer

*** ********* *****

Corpus Christi, Texas 78412



TownePlace Suites by Marriott, Corpus Christi, Texas

Night Auditor December 2017-Present 40 hours weekly

Ran Revenue/Sales/Sales Tax/Cash & Room Reports. Printed AR invoices, balanced the cash drawer & verified the daily deposit equaled the daily Cash total in the Revenue Report. Entered daily tax info into the Excel worksheet. Maintained tax documents. Entered guest e-mail information into the Excel program. E-mailed reports to GM & Corporate departments.

Checked guests into the hotel. Processed cash/credit card transactions & verified posting to guest’s folio.

Post/processed tax exempt certificates & posted any adjustments to guest’s folio. Answered guest’s questions regarding room rate, processed the final bill & checked guest out of the hotel.

Made reservations/extended reservations, handled security, & PBX telephone system.

Schlitterbahn Resort & Waterparks, Corpus Christi, Texas

Night Auditor May 2016-December2017 40 hours weekly

Balance cash drawer. Ran Management reports. Enter & post credit card transactions. Verified

guest’s reservation/FEMA reservation & viewed/obtained documentation.

Check guests in & out of resort. Made keys & future guest reservation.

Dealt with guest complaints & provided excellent customer service to resolve dispute.

Entered data into MAESTRO computer program. Handled PBX telephone system & resort hand held radios. Dealt with vendors.

Tax Pro Inc., Corpus Christi, Texas

Accountant/Tax Preparer 2008- January 2009 40 hours weekly

Prepared client records in accordance with Federal/State laws & GAAP. Prepared Federal/State Income Tax returns & applicable schedules. Prepared 940/941’s/W-2/W-3’s/1099/1096.

Entered new employee/vendor information in the computer. Prepared payroll & payroll reports.

Used various office equipment.

Knopp & Hardcastle P.C., Corpus Christi, Texas

Federal and State Tax Return Preparer February 2006 –February 2007 40 hours weekly

Prepared Federal/State Income Tax returns & applicable schedules.

Data entries, tax research, attend computer software continuing education via internet.

Texas Workforce Commission, Corpus Christi, Texas

Tax Auditor/Account Examiner January 1990-May 2004 40 hours weekly

Conducted Tax Compliance/Benefit Payment/Business Trade/Cursory/DLA/OIG/Sample & Status Investigative Audits. Determined & discussed conclusion with owners &/or management.

Collected taxes/reports current & past due. Proceeded with legal action in Court of Law, when needed.

Determined unemployment claims. Also, if an Employer/Independent Contractor existed.

Trained co-workers to conduct audits & increased their proficiency by 60%. Assisted employer’s with

Preparing their 940/941/W-2/W-3/1099/1099 as needed.

Participated in various State & Regional Audit committees. Member of other Regional Committees. Gave speeches, & responsible for the integrity of over 2000 regional employer’s business/financial information.


Texas A&M University – Corpus Christi in Corpus Christi, Texas Bachelor Degree in Accounting

Del Mar College Corpus Christi, Texas Associates Degree in Business


2002-2003 Chairperson of the Daughters of the America Revolution Good Citizens Awards Committee.

2002-2003 Treasurer of the Richard King High School PTA in Corpus Christi, Texas.

2001-Current board Member of the United States Selective Service Board for Corpus Christi, Texas


Supervised & trained employees. Wrote & gave performance reviews.

Dealt with different government agencies for business & personal reasons.

Personal experience with individuals with disabilities.

Budget calculation & monitoring.

Vendor contract writing & monitoring. Purchasing business assets.

Computer & different office equipment use.

Volunteer for other assignments.

Analytical, researcher, problem solver, dependable, team worker.

Disabled worker, hard of hearing. Meet schedule A requirements.

Available to work all shifts.

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