Customer Service Sales

Mary Ellen Brandt

******@***.***

**** ****** ***. 216-***-**** home

Parma, Ohio 44134 216-***-**** cell

SUMMARY OF QUALIFICATIONS

Enterprising, creative, and results-driven professional with excellent organizational, training, and

customer service skills.

Demonstrated ability to effectively market technical products in a B2B environment.

Responsible for resolving project issues and problems, providing coordination between customers

owner-operators, affirming specifications are followed in accordance with customer specifications,

generating reports on project status, ensuring customer satisfaction.

PROFESSIONAL HIGHLIGHTS

ARS Rescue Rooter, Cleveland, Ohio 2009-2019

Commercial Account Specialist

Provide assistance to Commercial Account Manager in making sales calls and setting appointments.

Post all accounts receivable check transactions and make collection calls.

Support our commercial manger in making sales calls and follow up calls.

Type proposals and forward to customers and follow up.

Post accounts receivable checks and process credit card payments.

Improve DRO to meet and exceed company standards.

Invoice customers that need special handling.

International Exposition Center, Cleveland, Ohio 2007-2009

Customer Service Representative

Provide assistance to Event Promoters and Event Exhibitors in placing event service orders, recording

payments, reconciling, and auditing accounts.

Made recommendations of service that would be helpful or cost effective for exhibitors.

Helped exhibitors plan their show setting, to make it appealing to the attendees.

Worked with exhibitors from around the United States and International locations.

Sold and promoted our services and products by telemarketing our exhibitors prior to the event.

Gained tradeshow and consumer show experience by working 25 events during the 2007 and 2008 season.

Ryder Transportation Services, Inc., Cleveland, Ohio 1976 – 2006

Lease Administrator (1997-2006)

Joined leasing corporation in office position; regularly promoted to positions with greater challenge and

responsibility. Company has always used cross-training for best use of work force; allows all employees a

better perspective of individual roles in team approach to profitable operations. As Lease Administrator:

Ordered custom equipment to meet customers specifications, collected all truck data (size, engine and

transmission, suspension, safety and communications features,) served as liaison between customer and

sales person and truck manufacturer. Constantly review to ensure exact specifications, including budget and deadlines. Upon delivery handled appropriate leasing documentation.

Processed accurately truck orders and the sales program to insure the unit will be billed properly to include

fixed cost, mileage cost, fuel cost, licensing. The program also insured the sales to be processed

to the correct P & L line and commission to be paid to both local and national account managers.

Accounts Receivable (1985-1997)

Handled for northern Ohio sales area all vehicle depreciation and licensing; for A/R, posted customer

checks to accounts and balanced on monthly basis. Reviewed for accuracy all credit cards, reconciled cash

against bank statements Credit and collections: credit card reconciliation, review of new customer bank and

financial references. Researched potential customers through the Dun & Bradstreet system.

CERTIFICATION

Completed workshop in Customer Service Practices by Gregg Gregory, CSP

COMPUTER SKILLS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Outlook Express

Lotus Notes

SAP

Ryder Transportation internal Computer Systems and Software

IX Center internal Computer Systems and Software (EMBS)

Internet research

Rescue Rooter internal Dispatch Program

ADDITIONAL SKILLS

Licensed Notary Public

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