Telecom BSS/OSS expert with strong project management and RPA skills

SALMA TABASSUM

M: +** - 787-***-****

Visa: *** South Australia

E: *****.*****@*****.***

Demonstrative Build and Administrative Skills –

Technologies Telecom Domain – BSS/OSS, Robotic Process Automation, Devops

Skills Expert in BSS/OSS Domain, Project Management, Vendor Management, Team Handling, IT Management, Business Analysis, Support Presales - estimation, technical solution, Experience in leading & building a team technically

Systems CSG Interconnect, CSG Singleview, Mediation, Automation Anywhere, UIPath, Ascade

Certifications ITIL® V3 Foundation, Prince2 Foundation & Practitioner, Automation Anywhere, UIpath, Devops

Scripting Unix Shell scripting, Perl, EPM, SQL/PLSQL

Tools Interconnect Billing, Singleview Billing, Putty, Toad, BMC Remedy, SQL developer, HP Quality Center, Jira, RPA tools like Automation Anywhere, UIPath, Bitbucket, Bamboo

Database Oracle 8i/9i/12c, MS Access Database

Professional Profile –

Enthusiastic IT professional with more than 10 years of hands-on experience in Retail & wholesale Billing System (Csg Singleview Convergent Billing, Csg InterconnecT Billing, Ascade, Mediation) Design, Development, Configuration, Production Support and Testing with excellent business analysis and database programming skills

Wide breadth of experience in ITIL framework comprising Change, Problem, Incident, Event and Service Request Management, Processes and Procedures

Knowledge of RPA Technologies: Including Automation Anywhere, UI Path, automation tools like OCR, Web Recorder, Email Automation, Clipboard, Error Handling, Image Recognition, Internet Connection, Message Box, Rest Web Service, Soap Web Service, Screen Capture, Send Email, String Operation, Terminal Emulator, Variable operation, Xml, Window Action, Prompt, Object Cloning, Meta Bot.

Technical expertise in all aspects of the SDLC, STLC, Test Plan Documentation, Preparation and Execution of Test Cases, Release management & Deployment

Experience in Migration and Implementation projects of InterconnecT Billing system

Excellent team building, collaborative, coaching, training and mentoring, stake holder and vendor management, Cost Management, Time Management, client communication capabilities honed via working with global clients

Effective result-oriented team-player with excellent verbal and written communication skills along with capability to learn and handle new technologies

Good at managing communication, planning and scheduling changes, coordinating with stakeholders, external 3rd party vendors and partners for contract renewal and sign-off

Excellent analytical, diagnosing, troubleshooting, debugging and problem-solving skills

Great attention to detail, ownership and accountability for the task in hand

Ability to work in diverse teams in terms of location, culture, skills and knowledge

Work Experience –

Mobily Infotech (Feb2018– Present)

Senior Billing & Automation Lead Bangalore, India

Project: Interconnect Migration, Mediation & RPA

Client: Etihad Etisalat

Project Description: Etihad Etisalat is a Saudi Arabia’s second-largest telecommunications that offers fixed line, mobile telephony, and Internet services under the brand name Mobily.

Key Responsibilities:

Managed the migration activity of Ascade legacy system to CSG Interconnect system and taken ownership to complete the migration within time

Involved in the development & Configuration of Digital Route Mediation zone system

Worked in an RPA tool - Automation Anywhere/UI path to design, develop and deploy automations to clients globally in collaboration with teams

Worked on Devops tool like Bitbucket, Bamboo for the build & deployment automation

RPA implementation using Object studio and Process studio tool for GUI based automation, Desktop based as well as Citrix based applications

Responsible for the division of work, peer reviews, estimations, management reporting and client engagements

Prepared the technical design documents (TDD), and ensured proper handover of the technical design to developers to code the automations as per design

Managed a team of 8 members and assisted them in development task

Provided technical direction and guidance to the junior developers on the team

Strong ability to understand and analyse Business and Functional requirements

Played the key roles in Project Scheduling, estimations, Risk Planning, Resource allocation, Client interaction and tracking, Status reporting, implementation and delivery

Extensive knowledge and experience in managing multiple large projects/programs involving onsite-offshore delivery model

Participated in managers’ meetings and contributed to project and organization development activities

Having knowledge of Pre-Sales activities like RFPs, writing proposals, building POCs, etc.

Cognizant Technology Solutions (Jan 2016– Jan 2018)

Senior Tech Lead London, UK

Project: Singleview & Interconnect Telecom Billing

Client: Inmarsat UK

Project Description: Inmarsat offers satellite based communications services, which is used by various governments, maritime, aerospace and other businesses with a need to communicate in remote regions or where there is no reliable terrestrial network to support their business needs. Currently various systems are involved in delivering and receiving telephony traffic events to and from a set of partner network operators via a set of commercial agreements. As part of the ‘One IT Billing Transformation’ Programme, Inmarsat intends to build one single platform on each of the applications like Singleview and Interconnect to support the Retail & wholesale rating and billing process.

Key Responsibilities:

Involved in Analysis of business requirement and management of both functional and non-functional requirements.

Installation of CSGI Interconnect application on various environments like DEV/SIT/UAT

Involved in mapping of network data into wholesale interconnect billing

Worked on the interfaces like Mediation, Revenue assurance, datawarehouse for the CDR reconciliation

Developed MS access database to interface with SV from ICT in order to generate the Invoice and SAP extract reports

Hands on experience in EPM language to create API for the ICT-SV interface

Interconnect and Singleview billing data design, development and configuration

Prepared configuration design documents and functional specification document

Involved in the release preparation and deployment activity

Managed a team of five members and guided them to do the billing development

Supported the Test team in solving the rating and billing issues

Involved in developing the scripts and Report for Revenue reconciliation

Provided support post implementation till the handover, to support team/customer

Managed the wholesale billing projects e2e

Mentored a team of 6 members and provided the support in completing the project

Tech Mahindra Ltd (Feb2014– Jan 2016)

Tech Lead Maidenhead, UK

Project: Singleview & Interconnect Telecom Billing

Client: Hutchison 3G UK Limited

Project Description: Three UK, is a British telecommunications and internet service provider operating as a subsidiary of CK Hutchison Holdings, operating under the global Three brand. The company launched in March 2003 as the United Kingdom's first commercial video mobile network. It provides 3G and 4G services through its own network infrastructure

Key Responsibilities:

Involved in Analysis of business requirement and management of both functional and non-functional requirements.

Interconnect and Singleview billing data design, development and configuration

Prepared configuration design documents and functional specification document

Involved in the release preparation and deployment activity

Managed a team of five members and guided them to do the billing development

Supported the Test team in solving the rating and billing issues

Involved in developing the scripts and Report for Revenue reconciliation

Tech Mahindra Ltd (Apr 2013 – Jan 2014)

Module Lead Sydney, Australia

Project: Telecom Interconnect Wholesale Billing & Mediation

Client: Vodafone Hutchison Australia

Project description: Vodafone Hutchison Australia (VHA) is an Australian telecommunications company providing mobile and fixed broadband services. VHA is a 50:50 joint venture between Vodafone Group Plc and Hutchison Telecommunications (Australia) Limited and VHA’s mobile customer base was more than six million.

Key Responsibilities:

Managed and mentored a Team of four members

Involved in Interconnect Billing Capacity analysis and Report generation using BMC Capacity Management Tool

Participated in the Tech design walkthroughs and meetings

Automated the manual task by using the scripts

Engaged in requirement analysis and configuration design document

Contributed in the post deployment support activities and testing

Worked with downstream team like Revenue Assurance and EDH Team for generating final invoice

Involved in solving suspense and error call detail records

Tech Mahindra Ltd (March 2010 – Apr 2013)

Senior Technical Associate Jakarta, Indonesia

Project: Retail and wholesale Telecom Billing (BSS)

Client – HCPT, Jakarta Indonesia

Project description: 3 Indonesia under the brand ‘3’ is one of the leading mobile communication service provider in Indonesia that operates nationwide network with licensed 2G, 3G/WCDMA, 4G LTE GSM. 3 brings mobile lifestyle experience powered by 4G LTE/4.5 G in over 9,363 villages in over 300 cities in Sumatra, Kalimantan, Sulawesi, Java, Bali and Lombok, with 16,000 km of fibre optic.

Key Responsibilities:

Involved in the analysis of business requirement and management of both functional and non-functional requirements

Retail and wholesale billing design, development and configuration

Served as a key facilitator within an organization and as a bridge between the client, stakeholders and the solution team

Prepared configuration design documents and functional specification document

Hands on working experience on Unix shell scripting, PL/SQL, SQL, Oracle, EPM

Involved in reconciliation of call detail records (CDR)

Tech Mahindra Ltd (Aug 2008 – Mar 2010)

Technical Associate Pune, India

Project: Telecom Interconnect Wholesale Billing(BSS)

Client – S Tel Pvt. Ltd, Pune

Project description: S Tel Private Limited (S Tel), a new telecom operator in the lndian marketplace, is a joint venture between Siva Group (formerly Sterling Infotech Group) and Bahrain Telecommunications Company (Batelco). S Tel has acquired Unified Access Services Licenses (UASL) and spectrum to operate in six Category C circles – Orissa, Bihar, Himachal Pradesh, North East, Assam and Jammu & Kashmir. These licenses will enable the company to provide Unified Mobile service, wireless broadband and innovative Value Added Services (VAS).

Key Responsibilities:

Involved in Interconnect Wholesale Billing agreement configuration, testing and support activities

Involved in the analysis of business requirement and management of both functional and non-functional requirements

Handled production issues and provided guidance to operations team to fix the suspense

Handled the release and deployment activity for wholesale billing

Achievements

MIT –Innovation -2019

MIT –Estimation Tool -2018

Thank You Award in UK 2017

Spark Award in 2017

Pat on the Back in 2017

Spark Award in 2016

Pat on the Back in 2015

Thank You Award in UK 2014

Long Term Service Award in 2013

Pat on the Back Award in 2011

Excellent performer in TechM 2010

Academic Details –

Master of Science in Telecommunication and Software Engineering, BITS Pilani, India (2010-2013)

Bachelors of Electronics and Communications Engineering from VTU University, India (2004-08)

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