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Pharmacist, Manager

Birmingham, Alabama, United States
September 28, 2019

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B i r m i n g h a m, A L

Phone 205-***-**** Email PHARMACY MANAGER – Pharmacist in Charge

Licensed Pharmacist with 10 years’ demonstrated experience delivering high quality pharmaceutical care. Track record of passionately disrupting tradition with dynamic, patient-care driven solutions to ambitiously exceed predicted goals and increase market share. Empathetic and compassionate with conviction, thoughtful strategies, and a commitment to clinically sound, culturally aligned, patient-focused pharmaceutical care and brand loyalty success. Excellent multi-tasking and prioritization skills with a history of utilizing strong interpersonal skills to influence and build credibility within a team oriented, collaborative environment. Known for motivating, inspiring, and developing pharmacy support staff by balancing assignments that maximize strengths, address development opportunities, and decrease knowledge gaps. Experience working with external agencies and corporate partners to ensure strict regulatory and corporate compliance. KEY SKILLS & COMPETENCIES

Ensuring Patient Safety

Team Building & Development

Aligning Business Plans

Personnel Management

Regulatory Requirements

Immunization Administration

Delivering Quality Healthcare Outcomes & Initiatives

Improving Patient Experience

Liaising with Caregivers

Financial & Budget Management

Compliance Activities

Brand & Product Positioning


NEIGHBORHOOD CONCIERGE PHARMACY Birmingham, AL 2018 – Present Pharmacist in Charge

Spearheaded opening of new pharmacy from inception to profit ensuring strict compliance with all laws and regulations governing the operations of the pharmacy with full supervisory responsibility for all staff. Provide functional supervision to professional, paraprofessional, and support staff, including training, assigning duties, and performance evaluations. Recognize potential business development opportunities and seek alternative solutions and collaborative practices. Conduct benefit investigations to determine member eligibility and coordinate co-insurance estimates. Balance asset management, workflow management, budget, and expenses to achieve financial goals. Propagate pharmacy brand to make it a respected destination for healthcare. Selected Achievements:

Led growth of pharmacy from inception to profit within just 9-months which included recruiting and training additional support staff, workflow processes, inventory control, and customer service

Grew gross monthly profit from $1500/month to $60K/month in under 1-year

Achieved DME accreditation and PTAN registration with CMS to bill Medicare Part B claims

Expanded business opportunities with local providers and business through grassroots marketing while also expanding services including delivery and MTM to increase compliance, sales, and STAR ratings while mitigating DIR fees

Implemented patient satisfaction initiatives to maintain and increase 4.7/5 customer survey scores while also gaining 150+ followers on social media in less than 6-months

Improved patient follow-up process by implementing a system that integrated calls into daily workflow ensuring calls are made on day one and day 7 which also increased compliance and patient understanding

Increased inventory turns from two to 7x per year by implementing loss prevention and inventory control workflow systems

Reduced expense spending 50% by utilizing Excel spreadsheets to reduce excess buildup and waste while maintaining proper inventory levels and reviewing monthly P&L statements for areas of potential improvement NORTHSIDE APOTHECARY Pell City, AL 2014 – 2018

Pharmacy Director Staff Pharmacist

Led daily operations and oversight of 12 member staff of pharmacists and technicians in a fast-paced, high volume pharmacy. Grew volume, profit, and efficiency by establishing business development programs and implementing and expanding compounding, delivery service, and DME. Ensured pharmacy compliance by conferring with outside agencies. Developed and maintained a positive culture of motivation and inspiration while serving as pharmacy liaison for clinic staff. Participated and contributed to internal and external management, leadership, planning, and professional committees at multiple levels. Implemented and managed purchasing program to ensure expense control, quality assurance, and loss prevention. Selected Achievements:

Led quarterly staff meetings to discuss goals and initiatives, and to celebrate successes, resulting in increased morale and decreased turnover in staffing

Increased staff buy-in and pride by coaching staff members to become experts in multiple areas of the pharmacy with cross-training of select roles

Increased average margin of Rx from $7.50 to $12+, cash on hand from $65K to $200K and OTC & ancillary sales 39% between January 2016 to December 2018 by developing and implementing strategic growth plans

Increased social media followers 300+ and improved customer satisfaction scores from 3.5 to 4.6 stars through strategic marketing campaigns

Integrated iPad and digital tracking technology to ensure accurate deliveries and enhance accountability resulting in increasing inventory turns from 3 to 7 times per year and reducing shrink by 27%

Reduced expenses 14% by minimizing waste while doubling marketing budget WALGREENS Birmingham, AL 2012 – 2014

Pharmacy Manager

Provided leadership for high volume pharmacy (2500+ Rx filled weekly), including training and directing pharmacists for multiple locations, staff schedule preparation, and productivity, efficiency, and profitability oversight. Strategically improved store performance metrics from unsatisfactory to exceeding expectation levels by implementing process improvement initiatives. Attended conferences and meetings to develop business management skills. Selected Achievements:

Developed workflow charts to increase efficiency and accountability, and cross trained staff members to increase productivity resulting in increasing Rx sales 17% and Rx volume 13% from 2012 to 2013

Sponsored the community health fair and scheduled, marketed, and managed successful outside flu clinics which delivered over 1,000 vaccines

Improved patient satisfaction scores from 5.7/9 to 8.3/9 by following up on, resolving, and documenting customer service issues

Decreased inventory by 8%, shrink by 30%, and increased inventory turns from 4 to 6 times per year by effectively managing shrink and inventory control processes

Reduced expenses 33% by utilizing Excel and closely monitoring inventory levels

Decreased average wait time from unacceptable to under 10 minutes by properly training staff to handle multiple priorities WALGREENS Multiple Locations 2009 – 2012


Developed thorough understanding of retail pharmacy operations by properly preparing and dispensing medications as prescribed, prioritizing tasks and organizing workflows, providing excellent patient care while maintaining efficiency, and receiving, interpreting, and filling prescriptions to completion. Counseled patients on prescription and non-prescription productions and self-care monitoring. Assisted with inventory management and product ordering. LICENSURE

Registered Pharmacist, License # AL16235

Pharmacy Preceptor

APhA Pharmacy-Based Immunization Certification, 2007 Compounding Pharmacist Certification, 2012

Consultant Pharmacy Certification, September 2019


Doctor of Pharmacy – PharmD, McWhorter School of Pharmacy – Samford University COMMUNITY ENRICHMENT

Latino Cultural Competency Courses – ability to communicate in Spanish Pharmacy Peer Mentor

Volunteer Pharmacist, M-Power Ministries

Pharmacy Educator, St. Clair County Block Party

Guest Speaker, Pell City Senior Center

Member, Trussville Chamber of Commerce

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