Customer Care Service

Mercy Wambui Munyambu Curriculum Vitae

Mercy Wambui Munyambu - Curriculum Vitae

PERSONAL DETAILS

Nationality : Kenyan

Date of Birth : 21/10/1994

Gender : Female

Religion : Christian

Marital Status : Single

Languages : English and Kiswahili Personal Statement

As a young enthusiastic educator, I purpose to venture into the different sectors with a strong mission of working tirelessly with loyalty, integrity and objectivity, so as to achieve success by overcoming the many challenges in the ever camouflaging world and within the aim of uplifting my dear mother Kenya to attaining the vision 2030. Profile

High degree of autonomy and tolerance with ability to work efficiently under pressure and minimum supervision.

Ability to combine patience and determination in highly demanding situations for best results.

Ability to work and study in a multi-cultural environment.

Ability to grasp new concepts, ideas and integrate them into desired results.

Good leadership and decision making coupled with strong organizational skills.

Excellent verbal, written communication skills and interpersonal skills.

Confident, articulate and professional communication abilities. Education Background

2001-2008 : Ngecha Primary School

Award : Kenya Certificate of Primary Education

2009-2012 : St, Pauls High School

Award : Kenya Certificate of Secondary Education

2013-2014 : Kenya Utalii College

Award : Hospitality and Hotel Management

2014-2015 : Customer Care Training

Mercy Wambui Munyambu Curriculum Vitae

Employment History

Hamad Bin Khalifa Medical City: 2017 – to date

Designation: Waitress.

Duties and responsibilities

Great guests and make them feel comfortable

Prepares and delivers food trays to hospital patients, performing any combination of following duties on tray line: Reads production orders on color-coded menu cards on trays to determine items to place on tray.

Places items, such as eating utensils, napkins, and condiments on trays.

Prepares food items, such as sandwiches, salads, soups, and beverages.

Places servings in blender to make foods for soft or liquid diets.

Apportions and places food servings on plates and trays according to diet list on menu card.

Examines filled tray for completeness and places on cart, dumbwaiter, or conveyor belt.

Pushes carts to halls or ward kitchen.

Serves trays to patients.

Collects and stacks dirty dishes on cart and returns cart to kitchen.

Washes dishes and cleans work area, tables, cabinets, and ovens.

Collects and places garbage and trash in designated containers.

May record amount and types of special food items served to patients.

May assemble and serve food items to hospital staff in cafeteria. Riley Falcon Hotel: 2015 - 2016

Position: Waitress

Duties and responsibilities

Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Take orders from patrons for food or beverages.

Serve food and beverages to patrons; prepare and serve specialty dishes at tables as required.

Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Clean tables and counters after patrons have finished dining.

Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

Mercy Wambui Munyambu Curriculum Vitae

Skills and Strength

Good communication, customer service and relationship-building skills

Team working skills

Organization and time management skills

Attention to detail

Negotiation skills

Assertiveness

Flexibility

Tact, discretion and diplomacy

The ability to be proactive and use your initiative: to see what needs doing and to do it

The ability to use standard software packages (eg Microsoft Office)and to learn bespoke packages if required.

Interests

Service to people

Playing Scrabble.

Singing.

Travelling.

Reading Inspirational books and biographies.

Acting.

Referees

To be provided upon request.

Contact this candidate