Customer Service Social Media

James Bouchereau Business Development & Account Manager

*****.**********@*****.*** LinkedIn Profile 413-***-**** East Longmeadow, MA 01028

A dedicated, passionate, professional offering experience in Brand Management and Hospitality, seeking to secure a position with a quality organization that affords the opportunity for advancement. Skilled at establishing customer relations, assessing needs, and offering products and services to meet those requirements. Proficient at territory expansion, customer service, cross-selling strategies, and driving revenue through acquisition and retention. A leader, consistently rewarded with greater levels of responsibility due to a proven track record of achievement.

Areas of Expertise include:

Lead Generation & Prospecting

Contract Negotiation

Pricing & Cost Control

Business Development

Relationship Building

Project Management

Consultative Sales

Marketing & Advertising

Data, Analysis, & Trends

Staff Training & Mentorship

Customer Experience

Inventory Management

Business Intelligence

Product & Service Knowledge

Value Added Propositions

Professional Experience

VALLEY VODKA INC. Hadley, MA 2016 - Present

Brand Manager

Offer exceptional service and value as a Brand Manager expanding awareness of the product line and securing new accounts. Actively engage with customers, educate them about products, and procure orders from restaurants and liquor stores. Credited with significantly expanding territories, customer accounts and revenue. Regularly saw 15 accounts per day.

Key Accomplishments:

Achieved the #1 Sales Status among team members for 3 consecutive years.

Closed approximately 70% of new business.

Accomplished sales of over 100% of plan on a consistent basis.

Increased sales significantly year over year on historically low accounts.

Introduced short and long-term strategies aimed at capturing immediate revenue and sustaining future growth.

Implemented innovative marketing and promotional strategies across traditional, digital, and social media to expand awareness and customer base.

Realized an overall increase in sales for the assigned territory ranking near the top of the organization.

Monitored and tracked inventory, placing reorders as necessary to keep all accounts satisfied.

Participated in the launch of several new products, assisting with the rollout and marketing strategy.

Created an annual community event that has grown in popularity and introduced new customers to the brand.

LATTITUDE West Springfield, MA 2009 - 2017

Wait Staff

Delivered exemplary customer service greeting guests, educating them on specials, inquiring about any dietary restrictions, and taking meal orders. Worked alongside the kitchen staff to serve meals promptly by course. Refilled and refreshed beverage orders as necessary.

Key Accomplishments:

Liaised with management monitoring inventory and placing reorders as necessary.

Selected to train fellow colleagues in proper protocols to provide consistency of service.

Maintained a clean, presentable, welcoming appearance for the restaurant, while following all health codes.

Identified opportunities to upsell using additional courses, beverage offerings or specials.

Established positive relations with customers that directly resulted in repeat and referral business.

Participated in the launch of a catering division that significantly increased revenue and awareness.

Education & Training

Master’s of Public Administration Dean’s List – GPA: 3.57

Bachelor of Science in Business Management Dean’s List – GPA: 3.52

WESTFIELD STATE UNIVERSITY Westfield, MA

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