Reporter, Editor, Social Media Planner, Customer Service, Sales

Sophie Chen

M: +886-***-***-*** / **************@*****.*** / LinkedIn

Location: Taiwan / Willing to relocate

Professional Profile

An adaptable, self-motivated Entertainment Reporter and professional customer representative in retail. Possess 3 years of experience in TV and reporting for online editions on YouTube and national newspapers in Taiwan; 1 year of customer service in a worldwide retail brand in London. Exhibits superior interviewing skills to interact and communicate with people, making concepts into touching stories to link with others.

Career Summary

Customer Representative – Kiehl’s Since 1851(L’Oreal), London Oct 2018 – Sep 2019

Achieve individual sales goals with general ATV 45.6, IPT 1.65

Effectively execute visual directives, selling tools, and customer service standards

Solving concerns of customers by providing professional skincare consultations and suggestions

Promoting Business through the organization of Linkups, Events and Pop-Ups

Assist store manager with Business Analysis and Planning by attending conference calls, EOW report

Newsletter Editor - Bigfoot International Education & Leo Visa Service, London Nov 2017 - Sep 2018

Produce WeChat articles about English learning and UK lifestyle, visa related policy articles

Demonstrating strong media skills by editing course videos and creating posters and leaflets

Entertainment Editor & Reporter - LIBERTY TIMES NEWS, Taiwan Feb 2015 - Oct 2017

Produce news articles that creates over 1,000,000 Click Through Rates/month, equating to 12% in total

Set up and gain over 400,000 likes on Liberty Times News Entertainment Facebook fan page in 2.5 years

Multitask taker: Responsible for producing news articles, editing news articles, managing Facebook posts, answering reader’s questions, designing main page graphics with Photoshop/InDesign

Sales & Activity Planner - WONSTAR HOTEL, Taiwan Jun 2016 - Feb 2018

Plan posts and activities which increased the ‘likes’ on the Facebook fan page over 1000% after 7 months

Meeting with MD to plan sales/discount strategies, and executing events to attract customers

Entertainment Reporter - WOW! NEWS, Taiwan Jul 2014 - Feb 2015

Executing a variety of interviews to stars and celebrities and made footages into video news

Demonstrating multi-tasking skills in writing, photography, narrating, and edit 4K news video footage

TV Program Executive Intern - SET TV (MTV Taiwan), Taiwan Jul 2013 - Aug 2013

Undertaking a variety of duties including reporting, news / feature writing, researching, fact checking, proofreading, interviewing, news editing and filming in studios

Writing TV programme scripts and editing music videos mix cuts for weekly ranking section

Education and Qualifications

Degree:

BA in Communication, National Chung Cheng University, Taiwan (2014) ; Overall GPA: 3.74

Nomination:

Uni paper:

Leadership:

Nominated for Best Production Design of Taiwan Grass Roots Movies Awards for student film project Lost (With the role of Set Designer & Makeup, Costume Designer)

ENews Website Backstage Manager, Production & Broadcasting Manager, and Lifestyle Reporter

Leader of the Arts & Design Team of Films & News Festival and Leader of General Affairs @ 2014 Graduating Production

Skills Matrix

Skill Set: Journalism, Multi-Media Reporting, Photojournalism, Proofreading, Editing, Research, Fact Checking, Facebook Fan Page Management, Social Media Management, Translating, Retail customer service, skin care consultation, sales

IT/Softwares: Video Editing (Adobe Premiere Pro, Edius, Final Cut Pro), Video Shooting (Sony HDV/4KHDV), Photo Shooting(Canon DSLR), Photo Editing (Adobe Photoshop, Illustrator), MS Office (Word, Excel, PowerPoint, Outlook), MARS Retail Recharge System

Languages: Fluent in both English (TOEIC 890), Mandarin (Chinese) & intermediate in Korean (TOPIK LV 2)

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