Office Assistant Customer Service

MAURICE DOGGAN

*** *. ******* **** *******.IL ***51 773-***-**** *******@*******.***

Profile

I am an MBA graduate with a Human Resources concentration from Davenport University and an energetic team player and leader with proven experience interviewing, training and onboarding. I have strong communication skills both written and verbal with diverse populations and I am seeking to contribute my experience and skills to the Human Resource field.

Education

Aug. 2014 MBA in Human Resource Management, Davenport University — Grand Rapids, MI

Semester in China—focused on human resources

May 2012 BBA in Human Resource Management, Davenport University — Grand Rapids, MI

Dec. 1996 BA in Theatre, Abilene Christian University — Abilene, TX

Highlights

11 years in customer service/training and development.

Knowledge of HR policies and procedures including labor laws and hiring procedures

Disciplined work habits, rigorous commitment to quality

Received outstanding performance reviews consistently

10 years of acting experience

Experience

Certified Designated Trainer, Server Red Robin

Muskegon, MI

Aug. 2007 - Feb.2018

Trained over 400 new team members

Deployed creative use of sales techniques

Held and kept the minutes for monthly trainers’ meeting

Office Assistant, Advantage Staffing

New York City, NY

Sept. 2006 - Aug 2007

Processed and distributed important documents for Lehman Brothers

Sorted daily correspondences

Excelled in filing and copying paperwork

Answered incoming phone calls

Bartender, Theatre Refreshment Company

New York City, NY

Aug 2002- Aug 2007

Organized, inventoried and managed full bar service as a licensed bartender

Handled monetary transactions honestly and effectively

Well versed in social etiquette and hospitably

Supervised the work of other bartenders

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