Sales Representative Software

DANIEL GITAU

***** ****** **** ***** *** ****, Austin, Texas 78753 H: 770-***-**** **************@*****.***

Summary

Restore system functionality by quickly assessing and resolving diverse hardware and software problems. Good

troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient

in [Software] and [Software].

Skills

• Networking • Hardware support and troubleshooting

• Hardware and software installation • IT support

• User technical support

Experience

Cashier 01/2010 to 05/2013

Khols Austin, Texas

• Troubleshot and resolved issues with cash registers, card scanners and printers.

• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for

customers.

Correctional Officer 06/2013 to 05/2015

TDCJ Huntsville, TX

• Promoted rehabilitation of offenders and maintained safety of staff and residents.

• Assigned inmates to open and appropriate housing units.

• Safely transported inmates to and from work sites.

• Supervised inmates during day-to-day activities.

Cashier Sales Representative 08/2015 to 05/2019

Kroger Cartersville, GA

• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve

customer satisfaction.

• Troubleshot and resolved issues with cash registers, card scanners and printers.

IT Associate 05/2019 to Current

Robert Half Agency Dell, Summit Industries, Apogee Austin, Texas

• Performed diagnostics, isolated problems and fixed electronic hardware components by testing and exchanging

to ensure functionality.

• Disassembled computer systems to troubleshoot and resolve hardware issues.

• Set up new desktop systems and configured laptops for incoming employees, loading required software and

server permissions.

• Provided local and remote Tier 1 IT support for hardware and software to company personnel.

• Updated software versions with patches and new installations to close security loopholes and protect users.

• Delivered on-site technical support following [Software] implementation and worked with managers to suggest

product upgrades and changes.

• Supported customers with online billing, access and account issues.

Education and Training

Associate of Applied Science: Informational Technology 05/2019

Chattahoochee Technical College Acworth, GA

• Major in computer networking For IT. Associates Degree.

• Cisco Classes, Microsoft server, microsoft client, Cisco connecting networks.

• ASSOCIATE OF APPLIED SCIENCE (Networking Specialist AAS)

CERTIFICATE (Cisco Network Spec Cert)

CERTIFICATE (Comp TIA A+ Cert TechPrep Cert)

CERTIFICATE (Microsoft Network Admin Cert)

CERTIFICATE (Network Administrator Cert)

CERTIFICATE (Network Support Spec Cert)

CERTIFICATE (Network Technician Cert)

CERTIFICATE (PC Repair & Network Tech Cert)

reference

1. Donovon knighton 512-***-**** Summit industries IT-lead.

2. Chris Canady 214 -254 -4433 Ext. 117 Cell: 214-***-**** Summit industries. Dell Deployment Team.

3. Jake Ennis 312-***-**** IT help Desk. Apogee.

4. ISAAC G. Kinungi 404-***-****. Liams Dee Express.

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