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Sales Representative Software

Pflugerville, Texas, United States
September 27, 2019

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***** ****** **** ***** *** ****, Austin, Texas 78753 H: 770-***-****


Restore system functionality by quickly assessing and resolving diverse hardware and software problems. Good

troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient

in [Software] and [Software].


• Networking • Hardware support and troubleshooting

• Hardware and software installation • IT support

• User technical support


Cashier 01/2010 to 05/2013

Khols Austin, Texas

• Troubleshot and resolved issues with cash registers, card scanners and printers.

• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for


Correctional Officer 06/2013 to 05/2015

TDCJ Huntsville, TX

• Promoted rehabilitation of offenders and maintained safety of staff and residents.

• Assigned inmates to open and appropriate housing units.

• Safely transported inmates to and from work sites.

• Supervised inmates during day-to-day activities.

Cashier Sales Representative 08/2015 to 05/2019

Kroger Cartersville, GA

• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve

customer satisfaction.

• Troubleshot and resolved issues with cash registers, card scanners and printers.

IT Associate 05/2019 to Current

Robert Half Agency Dell, Summit Industries, Apogee Austin, Texas

• Performed diagnostics, isolated problems and fixed electronic hardware components by testing and exchanging

to ensure functionality.

• Disassembled computer systems to troubleshoot and resolve hardware issues.

• Set up new desktop systems and configured laptops for incoming employees, loading required software and

server permissions.

• Provided local and remote Tier 1 IT support for hardware and software to company personnel.

• Updated software versions with patches and new installations to close security loopholes and protect users.

• Delivered on-site technical support following [Software] implementation and worked with managers to suggest

product upgrades and changes.

• Supported customers with online billing, access and account issues.

Education and Training

Associate of Applied Science: Informational Technology 05/2019

Chattahoochee Technical College Acworth, GA

• Major in computer networking For IT. Associates Degree.

• Cisco Classes, Microsoft server, microsoft client, Cisco connecting networks.


CERTIFICATE (Cisco Network Spec Cert)

CERTIFICATE (Comp TIA A+ Cert TechPrep Cert)

CERTIFICATE (Microsoft Network Admin Cert)

CERTIFICATE (Network Administrator Cert)

CERTIFICATE (Network Support Spec Cert)

CERTIFICATE (Network Technician Cert)

CERTIFICATE (PC Repair & Network Tech Cert)


1. Donovon knighton 512-***-**** Summit industries IT-lead.

2. Chris Canady 214 -254 -4433 Ext. 117 Cell: 214-***-**** Summit industries. Dell Deployment Team.

3. Jake Ennis 312-***-**** IT help Desk. Apogee.

4. ISAAC G. Kinungi 404-***-****. Liams Dee Express.

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