Personal Banker, Receptionist, Secretary

Denise A. Cardinalli

**** ********** ******, ******. ** 18042 (H) 610-***-**** (C) 484-***-****

************@***.***

Professional Summary

Proficient Customer Service Representative with more than 31 years of experience in banking. Core competencies include sales, problem solving and quality customer service as well as excellent communication and time management skills. Dedicated to a high level of customer satisfaction and achieving aggressive business goals. Skills

Judgment and Decision Making

Complex Problem Solving

Customer Service

Excellent Communication and Listening Skills

Sales and Cold Calls

Supervision

Microsoft Word, Excel & Outlook

Multitasking

Multi-line Phone System

Work Experience

Branch Sales and Service Associate - 05/1998 - 06/2019 PNC Bank- Easton, PA

Served as a Personal Banker for clients. Engaged both business and personal clients in conversation to provide products, services and financial solutions to meet their individual needs. Identified and delivered on opportunities to strengthen the client's relationship. Exceeded sales goals through both outbound calls and having appointments to educate clients on financial wellness. Handled many customer service issues including fees, on-line and mobile banking, check orders, account title changes, transaction disputes, debit cards and various other needs. Opened both business and personal accounts, processed loans including personal, auto, home equity and small business. Worked with clients on retirement needs including opening retirement accounts. Mode referrals to the appropriate service partners. Served as a Notary for 18 years. Provided supervision to the Teller Line through check authorization and approvals, auditing cash drawers and assisting team members with the clients. Handled all supply ordering for the office. Performed quarterly testing of bank alarms.

Accomplishments

Forged strong relationships with the clients which resulted in growing the share of wallet. I produced high revenue which grew the company making the stock holders happy. I achieved the highest rating on the “Gallop Pole” from my clients. I volunteered for many community events. Through “Grow up Great” my volunteer hours provided a daycare with several grants. Education

Bangor Area High School - Bangor, PA

Studied Business subjects which included typing, accounting, business law and data processing at the Vocational Technical School. Member of the Future Business Leaders of America. Member of Honor Role, Band Front and many clubs.

Northampton Area Community College - Easton, PA

Accounting Major

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