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Social Media Customer Service

San Antonio, Texas, United States
September 27, 2019

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An outgoing, creative professional looking for a career in San Antonio. I'm a quick learner and always strive to provide quality work and meet my deadlines, alone or with a team. I'm a creative problem solver that works well under pressure, and can adapt to many situations. I’m very social and all about promoting positivity with my clients and coworkers.



• Reviewing and tagging social media paid advertising for politicians and businesses

• Graded on accuracy, occupancy, and jobs per hour

• Assisting and adapting to new campaigns that are brought in every couple of months WORKFORCE MANAGEMENT/OPERATIONS, J.CREW; SAN ANTONIO,TX — 01/2017 TO 12/2017

• Worked with a small operations team to track performance, generate schedules, and other duties necessary to running a call center.

• Tracked the attendance, performance, call volume, call time, and availability metrics of specialists in my area and compared them against our Key Performance Indicators.

• Provided headquarters with a daily report of the numbers from throughout the day. CLIENT SPECIALIST, J.CREW; SAN ANTONIO, TX — 09/2016 TO 01/2017

• Assisted customers with placing orders, servicing their accounts, and their monthly rewards while also up- selling products and credit cards.

• Provided efficient and compliant customer service, striving to resolve all issues correctly within one call.

• Regularly exceeded my metric requirements, and the majority of new credit cards I signed up would be with an approved line between $2000-$3000 per card.

• Advised new hires on company processes and co-workers when they needed assistance. CUSTOMER ADVOCATE, KOHL’S; SAN ANTONIO, TX — 10/2014 TO 08/2016

• Prioritized efficiency and secure practices to better serve the customer, while staying in line with company policy

• Assisted customers with placing and tracking orders, as well as billing issues on I also worked with Kohl’s Rewards Accounts.

• Advised new hires on company processes and co-workers when they needed assistance. DEBT COLLECTOR, LTD FINANCIAL SERVICES; SAN ANTONIO, TX — 07/2013 TO 07/2014

• Set up payment plans, settlements, and offered different options for the debtor wanting to pay down their debts.

• Maintained the security of debtors and staying compliant with bank policies and quality controls. Education

Northwest Vista Community College, San Antonio, TX — Associates of Science, Concentration in Biology, In Progress, 3.0 GPA

John Paul Stevens High School, San Antonio, TX — Diploma, 2010, 3.5 GPA Skills

Microsoft Office, Shopify, Real-Time, General Computer Knowledge, Experienced with point-of-sale systems. References are available upon request.

Yaria Nicole Sanchez

210-***-**** 626 Heritage Way San Antonio, TX 78245

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