Medical Customer Service
Resume:
Diane C. Roberson
Melbourne, Fl *2901
****************@*****.***
OBJECTIVE
Seeking a position where I can be a help to people. I would also be a great asset to any company
EDUCATION
Associates of Science, Medical Insurance Billing and Coding 8/19/2010
Everest University, Melbourne, Fl
GPA 4.0/4.0
Student Ambassador
Related course work: Medical Terminology-Anatomy and Physiology- Diseases of the Human Body-Medical Law and Ethics-Third Party Payers-Medical Insurance Billing-Hospital Billing-Medical Office Management-Medical Finance and Insurance- Pharmacology for MIBC-ICD-9 Coding and CPT Coding
PROFESSIONAL EXPERIENCE
Employment
Baba Healthcare, 948 S. Wickham Rd, Melbourne, Fl 7/2010-12/2015
Duties at the office: patient check-in, patient information, patient check-out, scheduling appointments, patient orders,referrals,generating patient statements, hospital/surgery bills, insurance claims, payment posting, aging reports and answering the phones, verify insurance, greet people as they come into the office, collect patient payments, schedule lunches for the Dr.
MDS, Babcock St, Melbourne, Fl. 3/2016- 3/2017
Duties included: prepare HICFA form and gather any and all necessary documentation needed to send to insurance company to get hospital bills paid.
SKILLS AND ABILITIES
Computer
Medical Office Software systems experienced with: Medisoft, Claimgear and Doctors Partner
Use of Microsoft Office, Word, Access and Power Point
Communication
Speaking with and scheduling patient appointments
Constructing inter-office e-mails
Interaction with new students during orientation
Trained and interacted with staff and patients
Problem Solving
Assisted patients with problems and concerns in timely manner
Developed and created visual displays, that were visually appealing to customers
Leadership
Tutored students at Everest University
Trained and delegated tasks to employees
Participation in new student orientation at Everest University
Work History
ABVI 2017-2019
Toys-r-us, W. Melbourne, FL 2007-2008
Marshalls, Lancaster,PA 2005-2007
oProvided Customer Service
Auotworks,Manheim,PA 2002-2005
Manheim Auto Recon, Manheim,PA 1997-2002
oDriver
ACTIVITIES
Student Ambassador, Everest University, Melbourne,FL
Volunteer, Sharing Center, Brevard County
Tutor, Everest University
References’ Available Upon Request
Contact this candidate