Program / Project Management

MICHAEL MONIZ

603-***-**** -- *************@*****.*** -- WWW.LINKEDIN.COM/IN/MIKE-MONIZ-2018

Information Technology – CSM / Program Manager / Project Manager / Application Delivery & Support Client-facing professional with an extensive track record of achievement in implementing high quality business solutions that increase operational efficiencies and meet the future goals of the organization. A proficient project, program and portfolio manager with extensive experience working on highly complex business transformation and system enhancement projects. Employs strong problem-solving skills to quickly analyze and respond to customer needs and implements appropriate changes in processes and systems. High ability to work on multiple competing priorities, while employing strong risk management, planning, vendor management, and financial skills. Excellent written, verbal and interpersonal communication, negotiation and consensus building skills with executives, management, customers, globally distributed cross-functional teams and vendors. PROFESSIONAL EXPERIENCE

BERKLEY ONE INSURANCE – Information Technology, New York, NY 2018 – 2019 Berkley One Insurance (a WR Berkley Company) – Program Manager/IT Consultant April, 2018 – April, 2019 Partner with VP of IT in driving the countrywide rollout of a Guidewire Insurance suite for Policy, Claims and Billing. Collaborate and coordinate with Vendors, Product Managers, Compliance, Claims and Operations to define and implement strategy for upcoming integrations.

• Manage stakeholder expectations, mitigate risks, and balance business needs to ensure alignment / delivery of integrated solutions.

• Coordinate competing priorities and their interdependencies, while finding innovative ways to solve problems and meet timelines. LIBERTY MUTUAL INSURANCE – Information Technology, New York, NY 2001 – 2017 Liberty International Underwriters – Program Manager 2014 - 2017 Ensured adoption and implementation of project and program management methodologies, including both Agile Scrum and waterfall, along with active monitoring of all projects to ensure they were delivered faster, with high quality and lower cost.

• Directed and prioritized Application Development and Maintenance Service (ADMS) activities for 20+ employees and contractors supporting 20+ business applications (Underwriting, Claims and Finance) used across 700 clients in the U.S.

• Increased client satisfaction (via feedback surveys) through defining and implementing a more innovative process for facilitating and resolving client support requests, created by partnering with technical and business peers.

• Prioritized programs and projects based on changing functional needs, resource capacity constraints, risk exposure, and interdependencies; performed cost/benefit analysis and selected optimal business solution in partnership with stakeholders.

• Collaborated with finance and business unit leaders to develop and manage project and program budgeting and cost estimation approaches, project forecasting and resource allocation.

• Improved analytics report generation turnaround by more than 50%, while improving overall accuracy and reducing costs to generate, through the rollout of the Claims and Underwriting BI tool implementations. Liberty International Underwriters - IT Manager, Business Systems, 2010 – 2014 Lead US IT Property & Casualty Applications group in delivery and support of concurrent IT application and business improvement projects, including Claims (Guidewire ClaimCenter), Underwriting, Program Business, Compliance, Finance and Reinsurance.

• Reduced project costs by 25% by implementing standard processes for BSA deliverables while streamlining client involvement.

• Managed external vendors for B2B solutions, supporting Environmental and Marine Cargo product lines.

• Reduced Claims expenses by 30% with the automation of processing claims feeds from 3rd party agencies to legacy systems. IT Application Development Manager (Corporate IT), 2003 – 2010 Managed delivery and support of multiple concurrent enterprise wide solutions (Talent Management, Corporate Giving, Learning Management, Real Estate, Procurement (Ariba), Records Management, BCP and physical security) for Liberty Mutual’s 40K+ FTE’s.

• Managed Corporate IT HR & Administration resources supporting a diverse group of 50 applications and products across 10 business groups, including budget management and competing priorities across each of the Corporate stakeholders.

• Consulted with various internal Corporate business clients & C-level executives on direction and guidance for successfully resolving 100% of IT problems and issues in a timely manner. Senior Project Manager (Corporate IT), 2001 – 2003 Member of Liberty Mutual IT’s initial Project Management Office (PMO), actively involved in developing processes and procedures to continuously improve project monitoring and planning. EDUCATION / PROFESSIONAL DEVELOPMENT

Master of Business Administration, Whittemore School of Business (WSBE), University of New Hampshire (UNH), Durham NH Bachelor of Science Management Advisory Services – dual Major (MIS, Accounting), Southern NH University, Manchester, NH Masters Certificate in Project Management -- George Washington University j Certified Scrum Master (CSM)

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