Service Casino
Resume:
Mthokozisi Shadreck Magwaza
Amouti Lusaka *
Inanda
4310
Cell: 063-***-****
Personal Email: **************@*****.***
Profile:
I am a self motivated, proactive person and always display high level of initiative. I am accurate, organized & methodical in working style. I enjoy a target driven environment. I possess good communication, negotiation skills and enjoy the versatility of liaising with both internal and external guests and the challenges it presents. I strongly believe that every challenge one is faced with should be taken advantage of and learnt from. I am able to deal with individuals of all status levels. I have high regard of discretion, tact & confidentiality. I am always committed to achieving success at every task set out to do. I am headstrong, willing to learn more, and flexible to working additional hours.
Personal Details
Born 14/03/1992
Identity Number 920**********
Male
South African Citizen
Qualities
Strong communication skills
Computer skills
Good interpersonal relations
Team player
Self motivated
Educational Qualifications
Matriculated in 2011, Brookdale Secondary School
Subjects: refer to matric certificate
Work Experience
Name of the employee : Sibaya Casino Kingdom & Entertainment World
Period : 18/08/2012 – 03/02/2016
Position held : Bartender
Contact No : 031-***-****
Place : Sibaya Casino Umhlanga drive 01 Umdloti
Name of the employee : Sun Coast Casino & Entertainment World
Period : 03/08/2016 – 11/09/2016
Position held : Promotions Host
Contact No : 031-***-****/031-***-****
Place : Suncoast Boulevard, Durban's Golden Mile
Name of the employee : Sun Coast Casino & Entertainment World
Period : 15/11/2016 – 15/01/2017
Position held : Guest Service Host Temp
Contact No : 031-***-****/ 031-***-****
Place : Suncoast Boulevard, Durban's Golden Mile
Name of the employee : Sun Coast Casino & Entertainment World
Period : 01/04/2017-17/07/2019
Contact no : 031-***-****/031-***-****
Place : Sun Coast Boulevard, Durban’s Golden Mile Duties included: Guest service
Establishing and maintaining the good will of players, based on personal knowledge of the individual.
Corresponding with customers via multiple venues, including mail, e-mail and / or phone calls with guests to further develop brand loyalty.
Represent SUNCOAST at player events.
Maintaining an up to date knowledge of all promotions, events, entertainment and general property information. Stay informed on all events, retailer and club offers, as well as all round complex and casino promos.
Maintains a courteous, efficient, helpful and professional manner with all customers, both internal and external.
Registering players on database and printing of player cards.
Loading of promotional Casino Free Play on player cards
Filing and general office duties.
Answering calls regarding Guest Services, casino and complex events.
Data capturing of patron details.
Typing reports, letters on word and excel.
Proficiency on PC operations including windows, word, excel, and outlook.
Assisting with Casino and Complex events / promotions.
Assisting with retailer loyalty programmed terminal, all queries and assistance needed with these terminals.
Assisting guest to utilize the E-Hosts (self service machines) to take up club benefits Slots host
Serve as a link between a casino guest and the casino’s management
Ensuring the proper function of the slot machine
Ensuring safety and comfort of the guest
Paying of jackpot to player who has won big amount
Promote special programs offered by the company
Attending tilt/ error of the slots machine
Assisting guest with change and buying of playing cards References
Adriana Schourie (Host Supervisor)
Lucky Zwane (slot host supervisor0
Dimakatso Burole (colleague)
To Whom It May Concern
If there is anything a Curriculum Vitae or application form cannot tell you, it is those character traits necessary to make interpersonal effectiveness a reality. Those character traits in my view are three fold; a person has to have integrity, maturity and abundance mentality. As a proactive and goal orientated human being, I believe I am well endowed in all three areas. Integrity in my view is to have a sense of loyalty and not only to everyone around you but most important yourself. As a person of integrity, I promise to be loyal not only to the company and its employees but to my own deep seated values, which from the source of my personal motivation. Maturity is usually regarded as the compromising line between courage and consideration, this definition I fundamentally sound. I have the courage to speak for what I believe in, yet at the same time I exercise consideration in the form of respect for other people's seeking and their principles. Abundance mentality means to see the world as a field of infinite possibilities. In a practical sense, it means to be truly happy for other people's success. This is done as opposed to portraying a facade of being happy and inwardly hoping for their demise. My values are deeply immersed in abundance individuals creatively co- operating with each other can formulate ideas plans and goals that both thought were previously impossible. I believe that through my own efficient use of the unique human endowments of conscience, independent will, self-awareness and imagination, I can act as a catalyst for position change in our company. I thank you for your patience and professionalism in handling my application.
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