Front Office Customer Service
Resume:
Charmagne Louise V. Jacob
Al khor, Qatar
Contact # +974-********
***********@*****.***
Objective: To succeed in a stimulating and challenging environment building the success of the company while I experience advanced opportunity.
Education: Bachelor of Science in Tourism Management
Columban College Inc.
Work Experience :
VAM System International January 2019 – July 2019
Administrative Executive / Recruitment Assistant
Najma Signal,Gulf Cinema Doha,Qatar
Answer and direct phone calls
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Maintain contact lists
Submit and reconcile expense reports
Provide general support to visitors
Manage office supplies stock and place orders
Prepare regular reports on expenses and office budgets
Maintain and update company databases
Organize a filing system for important and confidential company documents
Answer queries by employees and clients
Update office policies as needed
Distribute and store correspondence (e.g. letters, emails and packages)
Prepare reports and presentations with statistical data, as assigned
Arranging contract of employees
Whiterock Waterpark& Beach Hotel February 2017- April 2017
Front Office Staff
Purok III, Matain,Subic,Zambales Philippines
Welcomes guest upon their arrival and assign rooms
Provide information about our hotel, available rooms rates and amenities
Respond to clients complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guest’ needs
Confirm group reservation and arrange personalized services for VIP customers and event attendees, like wedding,Team building, Debut, etc.
Upsell additional facilities and Services, when appropriate
Maintain updated records of bookings and payments
Seminars and Training Attended:
Park Guide - Guest Service Section
Ocean Adventure Subic Bay Marine Exploratorium
Camayan Wharf, West Ilanin Forest Area, Subic Bay Freeport Zone,2222,Philippines
(1)PAGSS -Cathay Pacific Customer Service
(2)PAGSS -Ramp Services
Philippine Airport Ground Support Solution Inc.
2F Export Wing PAIR-PAGS Center, Ninoy Aquino International Airport Avenue, Pasay City, Metro Manila, Philippines
Hospitality and Tourism Career Opportunities Seminar
March 5, 2014
Convery Hall, Columban College Inc. Olongapo City, Philippines
Call Center Training Program
November 2014 - March 2014
Columban College Inc. Olongapo City, Philippines
Hospitality and Tourism Students Summit 2015
September 26-27, 2015
Crown Legacy Hotel, Baguio City, Philippines
Trends in Hospitality Industry
September 13, 2016
Ayala Mall Harbor Point Cinema 3, Subic Bay Freeport Zone, Philippines
5 Day Program
November 28-29,2016
2F Export Wing PAIR-PAGS Center, Ninoy Aquino International Airport Avenue, Pasay City,Metro Manila, Philippines
MIAA Security and Awareness Seminar
December 3, 2016
2F Export Wing PAIR-PAGS Center, Ninoy Aquino International Airport Avenue, Pasay City,Metro Manila, Philippines
Basic Passenger Service Agent Course
December 5-8, 2016
2F Export Wing PAIR-PAGS Center, Ninoy Aquino International Airport Avenue, Pasay City, Metro Manila, Philippines
International Cruise Exposure & Learning Program
May 15-20, 2017
Royal Caribbean (Voyagers of the Sea)
Actual SHIPBOARD TRAINING
Topic – Shipboard Training
-Front Office Department
-House keeping Department
-Food and beverage department
Personal Information: Date of Birth : March 21, 1997
Civil Status : Single
Citizenship : Filipino
Height : 5’5
Religion : Roman Catholic
Gender : Female
Language Spoken : Tagalog and English
Visa Status : Father Sponsored Visa With Residency Permit
Character References: Dr. Rowena F. Shabazz Tourism Chairperson
Columban College
Ms. Agnes Aquino
Recovery Officer
Mashreq Bank Qatar
I hereby certify that all information stated above is true and correct to the best of my knowledge and belief.
CHARMAGNE LOUISE V. JACOB
Contact this candidate