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Front Office Customer Service

Location:
Rawdat Al Khail, Qatar
Salary:
2500
Posted:
September 27, 2019

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Resume:

Charmagne Louise V. Jacob

Al khor, Qatar

Contact # +974-********

adagk4@r.postjobfree.com

Objective: To succeed in a stimulating and challenging environment building the success of the company while I experience advanced opportunity.

Education: Bachelor of Science in Tourism Management

Columban College Inc.

Work Experience :

VAM System International January 2019 – July 2019

Administrative Executive / Recruitment Assistant

Najma Signal,Gulf Cinema Doha,Qatar

Answer and direct phone calls

Develop and maintain a filing system

Update and maintain office policies and procedures

Order office supplies and research new deals and suppliers

Maintain contact lists

Submit and reconcile expense reports

Provide general support to visitors

Manage office supplies stock and place orders

Prepare regular reports on expenses and office budgets

Maintain and update company databases

Organize a filing system for important and confidential company documents

Answer queries by employees and clients

Update office policies as needed

Distribute and store correspondence (e.g. letters, emails and packages)

Prepare reports and presentations with statistical data, as assigned

Arranging contract of employees

Whiterock Waterpark& Beach Hotel February 2017- April 2017

Front Office Staff

Purok III, Matain,Subic,Zambales Philippines

Welcomes guest upon their arrival and assign rooms

Provide information about our hotel, available rooms rates and amenities

Respond to clients complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guest’ needs

Confirm group reservation and arrange personalized services for VIP customers and event attendees, like wedding,Team building, Debut, etc.

Upsell additional facilities and Services, when appropriate

Maintain updated records of bookings and payments

Seminars and Training Attended:

Park Guide - Guest Service Section

Ocean Adventure Subic Bay Marine Exploratorium

Camayan Wharf, West Ilanin Forest Area, Subic Bay Freeport Zone,2222,Philippines

(1)PAGSS -Cathay Pacific Customer Service

(2)PAGSS -Ramp Services

Philippine Airport Ground Support Solution Inc.

2F Export Wing PAIR-PAGS Center, Ninoy Aquino International Airport Avenue, Pasay City, Metro Manila, Philippines

Hospitality and Tourism Career Opportunities Seminar

March 5, 2014

Convery Hall, Columban College Inc. Olongapo City, Philippines

Call Center Training Program

November 2014 - March 2014

Columban College Inc. Olongapo City, Philippines

Hospitality and Tourism Students Summit 2015

September 26-27, 2015

Crown Legacy Hotel, Baguio City, Philippines

Trends in Hospitality Industry

September 13, 2016

Ayala Mall Harbor Point Cinema 3, Subic Bay Freeport Zone, Philippines

5 Day Program

November 28-29,2016

2F Export Wing PAIR-PAGS Center, Ninoy Aquino International Airport Avenue, Pasay City,Metro Manila, Philippines

MIAA Security and Awareness Seminar

December 3, 2016

2F Export Wing PAIR-PAGS Center, Ninoy Aquino International Airport Avenue, Pasay City,Metro Manila, Philippines

Basic Passenger Service Agent Course

December 5-8, 2016

2F Export Wing PAIR-PAGS Center, Ninoy Aquino International Airport Avenue, Pasay City, Metro Manila, Philippines

International Cruise Exposure & Learning Program

May 15-20, 2017

Royal Caribbean (Voyagers of the Sea)

Actual SHIPBOARD TRAINING

Topic – Shipboard Training

-Front Office Department

-House keeping Department

-Food and beverage department

Personal Information: Date of Birth : March 21, 1997

Civil Status : Single

Citizenship : Filipino

Height : 5’5

Religion : Roman Catholic

Gender : Female

Language Spoken : Tagalog and English

Visa Status : Father Sponsored Visa With Residency Permit

Character References: Dr. Rowena F. Shabazz Tourism Chairperson

Columban College

Ms. Agnes Aquino

Recovery Officer

Mashreq Bank Qatar

I hereby certify that all information stated above is true and correct to the best of my knowledge and belief.

CHARMAGNE LOUISE V. JACOB



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