Customer Service Store Manager

OBJECTIVE

Y O U S E F S A M I A L I M O U H A M E D

Farawania, Kuwait

Mobile: +965********

E-mail: *******@*****.***

Seeking a Challenging Position in a fast growing firm where my Academic background and Interpersonal skills are well developed and utilized.

EDUCATION

University: Future Academy

Faculty of: Tourism and Hotel

Grade: Very good

Graduation: 2008

Location: Cairo, Egypt

SKILLS

Computer Skills:

Excellent knowledge of Microsoft Office and SAP implementation. Language Skills:

Native language Arabic.

Good command of both written and spoken English. TRAINING

Course: Basic Business Skills Acquisition (BBSA)

Location: Future Generation Foundation (FGF) – Cairo, Egypt Period: From November 2009 to February 2010.

Skills:

Developed language and computer skills.

Enhanced presentation & project development skills.

Communication skills.

Dale Carnegieseminar .

Code of ethics.

World class customer service.

Negotiation skills.

Customer Relationship Management.

WORK EXPERIENCE

Company: Tommy Hilfiger Apparel Group l.l.c.

Position: Assistant Store Manager.

Location: Kuwait.

Period: January 2018 till now.

Tasks and duties:

- Assist the Retail Store Manager in planning and implementing strategies to attract customers

- Coordinate daily customer service operations (e.g. sales processes, orders and payments)

- Track the progress of weekly, monthly, quarterly and annual objectives

- Monitor and maintain store inventory

- Evaluate employee performance and identify hiring and training needs

- Supervise and motivate staff to perform their best

- Coach and support new and existing Sales Associates

- Monitor retail operating costs, budgets and resources

- Suggest sales training programs and techniques

- Communicate with clients and evaluate their needs

- Analyze consumer behavior and adjust product positioning

- Handle complaints from customers

- Research emerging products and use information to update the store’s merchandise

- Create reports, analyze and interpret retail data, like revenues, expenses and competition

- Conduct regular audits to ensure the store is functionable and presentable

- Make sure all employees adhere to company’s policies and guidelines

- Act as our store’s representative and set an example for our staff. Company: Mohamed Abdul Rahman Al-Bahr Group

Position: Admin Coordinator.

Location: Kuwait.

Period: December 2015 till December 2017 .

Tasks and duties:

- Issuing the purchase orders to import the required electric and electronic home appliance and spare parts.

- Providing the showrooms and the workshop with the requested items.

- Coordinate with the supply chain management to obtain the full knowledge the stock.

- Responsible for overseeing and managing company’s overall supply chain and logistics strategy.

- Maintain a mutual beneficial business relationship with the vendors.

- Tracing the shipments till receiving the containers to the warehouse.

- Establishing primary data analysis.

Company: Kidzania Kuwait- Mohamed Hamoud Al-Shayaa LLC. Position: Customer Service supervisor.

Location: Kuwait.

Period: March 2013 to November 2015

Tasks and duties:

- Greet and direct customers

- Provide accurate information (e.g. product features, pricing and after-sales services)

- Answer customers’ questions about specific products/services

- Conduct price and feature comparisons to facilitate purchasing

- Cross-sell products

- Ensure racks are fully stocked

- Handle the updates in the policies or the renewed procedures. Company: TE DATA

Position: Customer Service

Location: Cairo, Egypt.

Period: June 2010 to January 2013

Tasks and duties:

- Offering the new promotions to the customers.

- Achieving monthly targets.

- Updating the warehouse with the available items.

- Manage returns of merchandise

- Coordinate with the Retail Sales Representatives team to provide excellent customer service

(especially during peak times)

- Inform customers about discounts and special offers

- Provide customer feedback to the Store Manager

- Stay up-to-date with new products/services

- Handling customers complains.

Company: intercontinental (The Palace and Crown Plaza) Hotels & resort . Position: Sales representative.

Location: MarsaAlam, Egypt.

Period: April 2008 to June 2010

Tasks and duties:

- Handling customers inquires.

- Events programmer.

- Coordinating with the travel agencies to obtain new customers.

- Maintaining the customer’s satisfaction to maintain the good reputation of the hotel. PERSONAL INFORMATION

Date of birth: 1 April 1987

Marital status: Single.

Nationality: Egyptian.

Military status: Exempted.

Visa Status: Transferable – Article 18

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