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Sales Customer Service

Cleveland, Ohio, United States
September 26, 2019

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Chimmanamada Girish Kariappa

***** ***** ****, ***#***,

Beachwood, Ohio 44122, USA.


Contact: 216-***-****

Career Summary

The technical and non-technical skills demonstrate proficiency in leading and mentoring individual to level of productivity while performing in a cohesive team environment, Passionate and self-motivated


Master of Science in Information Systems Management [MSc. ISM] [DBMS]

University of Technology, Kingston, Jamaica August 2011-2013

Bachelors and Associate Degree in Management Information Systems [BSc. MIS]

Excelsior Community College, Kingston, Jamaica September 2006-2010

Final Year Project Work

Data Mining Application in High School Education [Jamaica]: The Application of the CRISP-DM Methodology April- 2013

Additional Training

Business Analyst /Quality Analyst [BA/QA] September 2018

Technical Knowledge

Mark-up Language: HTML, CSS, XML

Scripting Language: PHP

Operating System: Windows, Mac OS

RDBMS : MS SQL Server 2008/2012

Microsoft Office: Word, Excel, PowerPoint, Visio

Basic Understanding: C#, Oracle 10g, Java, Excel Macros, Tableau, Power BI

Professional Work Experience

Jr. Database Developer -MS SQL Server Oct 2015 – Mar 2017

Boon Communication Ltd - Kingston-Jamaica

-Handling new and third party Banking Database

-Perform DDL/DML/DCL SQL Queries

-Write Excel Macros Code to extract data to and from database and dashboard presentation

-Backup, Restore Database and SQL Server Integration Services(SSIS) Package

-Train/Support Technical and Non-Technical end user/staff On or Off site locations

-Manage On and Off-Site for Project meeting / Completion

-Software QA/Testing on Release basis, when required by the QAT Department

-Worked on Group of 3-4 member Projects using PHP/HTML codes

-Keep Track of Quotation sent out to clients and manage clients relationship

-Regular follow up with offshore project teams and clients

-Responsible for appointing, outsourcing and manage teams to complete projects

General Manager Aug 2010 – Nov 2014

Smart Information & Security Services - Kingston-Jamaica

-Organizing and handling multiple departments

-Prepare Department budget/payroll and work on long and short term goals

-Keep track and sent out Quotation/Performa invoice delivered to clients

-Meet with clients to maintain client relationship to generate business.

-Coordinate waste management and update the system on daily basis.

Sales, Property and Transport Manager Oct 2007 –Dec 2009

Quest Security Services Ltd - Kingston-Jamaica

-Handling new and existing client Sales Island wide

-Handle customer service unit and resolve the issues on priority basis

-Handling 6 locations Island wide and assign duties,vehicles for daily operations

-Monitor all the location/Property using CCTV and maintain reports

-Manage property Maintenance on regular basis

-Manage/Assign duties for supervisors and collect reports on weekly basis.

-Keep track of Quotation sent out to clients and manage clients relationship

-Assign Vehicles to concern department and schedule route.

-Weekly maintenance/service on vehicle.

-Make sure Documents are Up dated

-Follow DOT rules to keep the vehicle in good running condition

Jr. Project Co-ordinator and Floor Manager Feb 2005 – Sept 2007

Jamil International Ltd -Kingston- Jamaica

-Develop retail and handling existing wholesale customers

-Manage daily sales and customer issues on product after purchase.

-Provide support system on floor sales and operation department and payroll system

-Manage wholesale customers, orders Island wide and their payment collection

-Manage up to 10 outdoor sales/indoor executive and follow up with existing clients

-Manage Inventory control System on weekly/monthly basis

-Inspect Kitchen, bathroom cabinet plans and follow up till project completion

-Routine Warehouse Inspection, safety check and train workers accordingly.

-Manage Overseas Orders and follow up with shipping, payments and bank transactions.

-Manage Granite/Marble Countertops on retail and wholesale business.

-Appoint and Manage building Subcontractor to complete floor tile and countertop projects.

-Manage and Oversee residential Kitchen Construction Project .

-Manage Logistic Support, International Vendor Interaction, Order buying, negotiation, processing, placement and fulfilment.

Sales Consultant Oct 2003 –Jan 2005

Technology Plus Co. Ltd -Kingston-Jamaica

-Generate new customer database for Security Systems

-Pending payment collecting and After sales customer service and follow up

-Manage Client Relationship

-Resolve Customer Disputes / issues after sales (If any)

Business Manager Mar 2000 –June 2003

Fastrek – Direct Financial Sales and Marketing Associate of HSBC - Bangalore–India

-Handling Sales and Marketing department in banking financial Product

-Generate business on regular basis

-Manage a team of 7 sales/Account executives in the Loan department

-Handling After sales and customer follow up for Client feed back

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