Customer Service Social Media

Tyson Green

*****.*****@*****.*** 801-***-****

Clearfield, Utah 84015

www.linkedin.com/in/tysongreen8

Sr. RECRUITER OPERATIONS TALENT ACQUISITION

Client-driven, quality-focused talent acquisition recruiter with proven track record of top performance. Over 7 years of recruiting experience in instituting and sustaining processes and systems to effectively assist a team of high-volume recruiters while maintaining a positive work environment.

Areas of Expertise…

PROFESSIONAL EXPERIENCE

Conduent Business Services March 2015 – September 2019

Sr. Recruiter

Experienced Sr. Recruiter in a high volume, full-cycle recruitment team working closely with other team members to implement comprehensive sourcing strategies that result in positive experiences for the candidates, hiring managers, and our training team.

Met or exceeded weekly hiring goals of up to 100+ Customer Service and Tech Support Representative positions per week.

As the training coordinator, I tracked and stayed in communication with all potential hires and placed them into our training classes based on completion of the onboarding process, background check, and i9 verification. I also worked closely with our training and operations teams to assist in a smooth transition into Orientation.

Responsible for auditing our training classes in regard to equipment shipments, i9 verifications, background checks, start dates, and turnover reasons to find trends and improve our recruiting processes to ultimate save the company money.

As a top performer, I was selected to travel to new and existing locations to train employees, open new sites, and recruit for specialty accounts on occasion.

Swift Transportation June 2014 – March 2015

Driver Recruiter

Worked with a group of recruiters to sell potential candidates on open positions and potential placement in our CDL truck driving school.

Maintained a high level of compliance in a very competitive sales environment.

Xerox Services February 2008 – June 2014

Recruiter (06/2013 – 06/2014)

•Worked with a skilled recruiting team to fill up to 60 customer service and tech positions weekly.

•Source candidates through job fairs, university events, social media, referrals, etc.

•Interviewed and extended applicable offers to new candidates.

•Used our ATS (Taleo) to onboard (paperwork, I-9 Verification, background checks, etc.), hire, and/or reject candidates.

Recruiting Assistant (02/2012 - 06/2013)

•Administered day-to-day sourcing, monitoring and vendor-related requests and inquiries in accordance with guidelines and internal controls. Provide exceptional customer service by responding to inquiries, requests, and resolving issues accordingly.

•Assisted with the candidate hiring process including, but not limited to completing hiring paperwork. i.e. I-9’s, drug screens, and background verification.

Operations Manager (03/2010 - 02/2012)

•Managed a group of 10 supervisors.

•Developed staff through training, mentoring, performance, evaluations, and personal growth.

•Audited supervisors coaching ability by sitting in on performance meetings conducted by the supervisors.

•Due to scheduling, I was almost always the Sr. manager on site and oversaw the work and flow of the entire call floor.

•Involved in interviewing and evaluating candidates for Supervisor, Quality Analyst, and Mentor positions.

Supervisor (08/2008 - 07/2010)

•Managed up to 15 representatives.

•Monitored and scored calls to ensure proper handling and customer service.

•Managed escalations and provided exceptional customer service.

•Monitored performance and coached to excellence. Motivated and inspired employees to advance in their career.

EDUCATION

High School Diploma June 2004

Roy High School Roy, Utah

Associates Degree December 2012

Weber State University Ogden, Utah

High Volume Recruiting Full Lifecycle Recruiting Training & Development

Mentoring Recruitment analysis Team Management

Diversity & Inclusion Data & Metrics Applicant Tracking Systems (ATS)

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