Business and Technology Leader
Southlake, Texas 76092
Strategy, Vision, Operations – Agent of Change - Customer Focused Delivery
Experienced senior leader with MBA and global experience in Enterprise Technologies. Success through business analysis, technology strategy and driving implementation of enterprise programs as enablers for business growth and profitability. Credible servant leader.
Strategic Planning Digital Transformation Cybersecurity Project Management
Support Services IT Infrastructure Depth Reg. Compliance AWS/Azure Computing
Service Delivery ERP / CRM / Enterprise Governance Business Intelligence
Leadership: National Practice Lead for fast-paced merger & acquisition (M&A) services to assess business risk, identify synergies, and deliver technology roadmaps for business solutions. Performed strategic planning leading to implementation and operation. Identified and delivered innovative services to expand current engagements / develop business yielding direct incremental revenue of +$7M, and a pipeline of business +$72M in out-years.
Cybersecurity / Compliance: Set priorities, devised strategies, structured security policies and processes. Led company-wide change through partnerships with business stakeholders and collaboration with end user to educate and improve data security practices.
IT Infrastructure / Service Delivery: Business and technology assessment drove strategy to re-architect infrastructure and services. Converged three disparate marketing platforms into a single, flexible multi-channel environment. Directed Agile based software engineering / build / delivery of .NET based cloud service in eight months, yielding 68% overall cost reduction, enhanced function, on a stable, growth enabled platform.
Budget and Cost Control: Managed annual capital and operating budgets exceeding $75M. Transformed select IT functions from overhead to profit. Capex / Opex management for cost effective ops. Due diligence and budget planning for M&A / re-structuring projects.
Organizational Structure: Recruitment for high-performance, diverse teams with high engagement / promotion rates as a mentor and coach. Managed locally/regionally/globally.
Grant Thornton LLP Jul 2016 – Sep 2018
Director, Transaction Services (National Practice) Dallas, TX
Formed a new national practice for Operations / Technology diligence within GT Advisory Services. Accountable to sell and deliver services into existing accounts, increase client billing, attract new clients – result: + $7M revenue for sector. Created a pipeline of additional projects with five-year value exceeding $72M. Consistent track record of exceeding objectives.
Trusted technical advisor / strategic direction leader to CIO’s, CEO’s, investment Boards.
Direct client management role charged to build trust and understand customer needs, leading to multi-year pipeline of projects for business strategy and technology innovation.
Excellent customer service ratings through partnership skills with business stakeholders
Preferred partner with internal business units to expand client base and billing by $4M.
Subject matter expert for Healthcare and Retail industry verticals and related technology
Created operations / technology due diligence framework and deliverable models.
Platform selection specialist for ERP, Human Resources, Supply Chain, Accounting, etc.
GameStop (Corporate) Feb 2014 – Jan 2016
Strategy Portfolio Director Grapevine, TX
Leveraged facilitation skills to guide business groups to mature technology strategies, improve corporate strategy alignment, establish financial metrics / impact of technology investments. Identified value / drove implementation of simplified shared services across multiple units.
Created Technology Architecture model to evaluate complex acquisition readiness.
Expanded use of Agile principles to service delivery to drive continuous improvement.
Diligence lead to collaborate / counsel on technology assimilation for new acquisitions.
Drove infrastructure transformation to Cloud (SaaS, PaaS, IaaS) for scale and cost flexibility.
Engaged vendors collaboratively on voice/data model, avoided $10M capital, with 1 yr ROI.
Hornbill North America Nov 2012 – Jan 2014
Senior Delivery Executive Irving, TX
North America executive for product and service delivery (discovery, design, implementation, training). As support and client satisfaction exec improved account satisfaction. Led IT Service Management implementations (incident, change management, performance management, financial management). Expert in adapting ITIL processes/tools to meet business needs.
Carter BloodCare (Blood and Health Care Services) Jun 2008 – Sep 2012
Director of Information Services Bedford, TX
Restructured IT Operations group to align with strategic initiatives of health services growth. Integrated Blood Services platform with health and patient-care / provider services. Identified / updated technologies and ISO/ITIL practices to meet FDA and HIPAA regulations.
Implemented EMR to integrate patient care with ERP functions, reducing complex errors.
Rebuilt stalled data warehouse effort – consolidated 4 versions of Oracle to new cluster.
Technology refresh for critical systems (VMWare, AWS Cloud, High Availability, mobility).
Implemented business continuity / disaster recovery planning to avoid repeat of a $2M loss.
Led identification / creation / delivery of industry specific SaaS / Hosted service offering with 6-month ROI and $1M profit in first year leveraging team skills and available capacity.
Chiquita Brands International Jan 2002 – Jun 2008
Global Technology Director Grand Prairie, TX
Delivered vision and IT strategy leadership for the growth, security, stability of Fortune 200 CPG producer/distributor. Architected and implemented Infosec / technology plans for network management and data center consolidations, re-hosting, re-development. Champion of enterprise architecture standards. Led end user support transition to off-shore.
Led global application review, consolidated facility operations from 13 to 3 data centers.
Proposed, designed, negotiated global data network modernization at 50% cost, 2x capacity
Administered $20 M budget, negotiated pricing, reducing costs below industry benchmarks.
360Networks Aug 2000 – May 2001
Senior Director, Business Process / Program Management Office Seattle, WA
Church of Jesus Christ of Latter-day Saints Jun 1997 – Jul 2000
Mission President, Spain Bilbao Region Bilbao, Spain
IBM Global Services Sep 1985 – Jun 1997
Senior Product and Solution Manager Austin, TX
Master of Business Administration Dec 2007
University of Texas, Graduated Beta Gamma Sigma - Honors Arlington, Texas
Bachelor of Science - Mechanical Engineering Apr 1983
Brigham Young University (Minors: Mathematics, Computer Science) Provo, Utah
Courses, training and workshop: Cloud Computing, CyberSec, BI and Big Data Analytics, Asian Business Studies, Communication skills, ITIL Foundation, Scrum/Agile, Project Management