Manager Customer Service

SAFINAZ LOTFY GAYED

Mob :+965-******** ; E-mail: *******.*****@*****.***

Objective : Seeking a successful career in Customer service Field in a well- established organization where I can enhance my communication and organization skills.

Personal Information:

Nationality : Egyptian

Marital Status : Married

Residence : Transferable

Adress : Salmiya Q 12.

Car : Own a car

Educational Qualifications:

2000- 2004 : Bachelor of Faculty of Tourism and Hotels

Helwan University/ Egypt.

Degree : Good.

……. - 2000 : St. Joseph de l’Apparition, Egypt (French School)

Skills:

Very Good written and communication skills in English & French.

Computer Skills (Windows 2007: WinWord, Excel).

Able to work with sensitive information in a professional and confidential manner.

Able to relay accurate information through phone conversations, messages, emails and other forms of communication.

Possess excellent communication skills both verbally and in written form.

Able to multi-task and work on several big and small projects at one time.

High commitment, dynamic and hard working.

Ability to quickly learn new procedures and processes.

Professional Experience:

Oct 2004 Till Dec 2008

:

Peocock for Tourism & Travelling Co., Cairo- ( Egypt )

( Sales & Reservation)

Responsibilities :

Aug 2010 Till Dec 2012

Responsibilities :

Apr 2013 Till July 2016

Responsibilities :

Jan. 2017 Till Now

Handle by telephone the appeals of the passengers and the travel agencies (Inform- cancel-reserve-market---)

Being capable of analyzing the request of the customer and sugest asuitable solution.

Establish with customers a commercial relation.

Try to understand their problems, advise them and proposes their complementaires services.

Answering phones, providing information and processing messages for the department manager.

PRLeaders (For Public relations&Communications) –Kuwait.

(Assistant Administrative)

Assist the manager with the routine works.

Prepare the meeting and perform the cahier.

Receipt the customer and present the company status

For the customer.

Communicate with the relative person of the whole company departments.

Writes all the important information from a meeting, when a meeting is held by the manager.

HERTZ Worldwide Car hire Co. – Kuwait. (Counter Agent)

Respond to inquiries from clients about the availability and cost of vehicles

Take reserves

Explain the conditions of rental or lease

Complete customer paperwork

Take the vehicle to the customer identify the existing

irregularities and scratches and show all the special features

Checking mileage and damage inspection when vehicles are returned

Take payments

Provide support services and sales, if you deal with regular accounts of leasing companies.

Salmiya Indian Model School ( Receptionist)

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