SAFINAZ LOTFY GAYED
Mob :+965-******** ; E-mail: firstname.lastname@example.org
Objective : Seeking a successful career in Customer service Field in a well- established organization where I can enhance my communication and organization skills.
Nationality : Egyptian
Marital Status : Married
Residence : Transferable
Adress : Salmiya Q 12.
Car : Own a car
2000- 2004 : Bachelor of Faculty of Tourism and Hotels
Helwan University/ Egypt.
Degree : Good.
……. - 2000 : St. Joseph de l’Apparition, Egypt (French School)
Very Good written and communication skills in English & French.
Computer Skills (Windows 2007: WinWord, Excel).
Able to work with sensitive information in a professional and confidential manner.
Able to relay accurate information through phone conversations, messages, emails and other forms of communication.
Possess excellent communication skills both verbally and in written form.
Able to multi-task and work on several big and small projects at one time.
High commitment, dynamic and hard working.
Ability to quickly learn new procedures and processes.
Oct 2004 Till Dec 2008
Peocock for Tourism & Travelling Co., Cairo- ( Egypt )
( Sales & Reservation)
Aug 2010 Till Dec 2012
Apr 2013 Till July 2016
Jan. 2017 Till Now
Handle by telephone the appeals of the passengers and the travel agencies (Inform- cancel-reserve-market---)
Being capable of analyzing the request of the customer and sugest asuitable solution.
Establish with customers a commercial relation.
Try to understand their problems, advise them and proposes their complementaires services.
Answering phones, providing information and processing messages for the department manager.
PRLeaders (For Public relations&Communications) –Kuwait.
Assist the manager with the routine works.
Prepare the meeting and perform the cahier.
Receipt the customer and present the company status
For the customer.
Communicate with the relative person of the whole company departments.
Writes all the important information from a meeting, when a meeting is held by the manager.
HERTZ Worldwide Car hire Co. – Kuwait. (Counter Agent)
Respond to inquiries from clients about the availability and cost of vehicles
Explain the conditions of rental or lease
Complete customer paperwork
Take the vehicle to the customer identify the existing
irregularities and scratches and show all the special features
Checking mileage and damage inspection when vehicles are returned
Provide support services and sales, if you deal with regular accounts of leasing companies.
Salmiya Indian Model School ( Receptionist)