Service Engineer

CURRICULUM VITAE

ANJUM ARA

Mobile: +910*******

Alternative contact : 810-***-****

Email ID: ***********@*****.***

experience in the field of Procurement Purchasing & IT working in the capabilities of administrative responsibilities looking for challenging role in your reputed company where I can apply my skills in line with company’s mission and vision.

Company name : Wipro Technologies

Designation : Service Coordinator

Years of Experience : 1 year (2015- 2016)

Project Name : Dell (deals in dell products like desktop, laptops work stations, servers) Responsible for providing Administrative Support for the Service Delivery Team, specifically in the areas of the finances, procurement, service level agreement (SLA) management and reporting, and group administration.

• Ensuring the provision of a high standard of service level documentation is provided to client agencies.

• Responsibility for specific project outcomes and tasks that contribute to the timely and successful completion of agency sign-up.

• Ensuring scheduled relationship management activities and reviews of service level documentation are carried out within specified timeframes.

• Assist in the development and implementation of processes and systems for managing engagement with client agencies.

• Contribute to the provision of an efficient and effective Client Services function, by ensuring key deadlines are met and objectives achieved.

• Provide client agencies with timely and accurate information about any changes to service delivery or in response to any service issues.

• Work collaboratively with service functions within Shared Services SA to deliver a consistent and common approach to service level management and documentation. CAREER OBJECTIVE

1. WORK EXPERIENCE

ROLE AND RESPONSIBILITES

• Ability to work independently and take decisions where necessary.

• Ability to work under pressure whilst planning, organizing and managing competing priorities and deadlines in a timely manner.

• Ability to develop and maintain sound working relationships with people at all levels, including coordinating inputs from senior managers to achieve required outcomes. As a SLC my main responsibility includes

Co-coordinating with the customers after the delivery of dell products for installation.

Comparing policies of varies partner support.

Approving the best partner policy and assigning the Engineer on skill required basis.

Follow up with the customer for feedback.

Maintaining documentation for service done, and same supply to the customer (Dell) to release the payment.

Releasing payment for the partner supported.

Maintaining monthly wise records and Interpreting to the manager. Company name : AL –Hamid Group

Designation : Purchasing Assistant

Years of Experience : 6 Months (2016 To 2017)

Coordinate with local and overseas suppliers for getting the best rates of materials, raw materials and best quality.

Work closely with QA and production to assure that goods are ordered as per specification.

Communicate with all departments to understand their specific needs for non-regular item purchase. Getting internal orders for items from departments of Alpha flight services.

Purchasing of materials and services on domestic markets.

Negotiate with vendors for raw materials and finished goods and compare the price from various vendors.

Best payment terms setting with vendors to ease cash flow as instructed by the management.

Negotiates for lower purchasing prices on required supplier products and services.

Collate purchase orders and purchase requisitions in order to order..

Always be prompt on getting new inquiries of items for retail/project sales purpose.

Reconciliation of goods received and purchase orders item wise. 2. WORK EXPERIENCE

ROLE AND RESPONSIBILITES

ADDITIONAL RESPONSIBILITIES

ON

Follow up of vendors pending inquiries for project/retails.

Calculation of accurate landed cost, pricing as per management’s instructions.

Motivate the sales team as per management’s instruction for discount option to liquidate slow moving items.

Coordinate with accounts department for settlement of supplier’s a/c. personnel.

Education Qualification

Board/ University

Year of Passing

Percentage

S.S.L.C

Karnataka

secondary

education

Examination board

2008

75.84%

P.U.C

Department of pre

university education

2010

84.74%

B B M

University of

Mysore

2013

80%

Name : ANJUM ARA

Date of Birth : 14/12/1992

Nationality : Indian

Father’s Name : Muktar Pasha

Husband Name : Mueen UllaKhan

Gender : Female

Marital Status : Married

Languages known : Kannada, English& Hindi

Passport No. : P0289429

Basic computers, Tally ERP9, Internet

Experience in usage of MS-Office package includes Outlook, Word, Excel and PowerPoint. I hereby declare that the above mentioned information is correct up to my knowledge. Date : Yours Faithfully

Place : Mysore ANJUM ARA

PERSONAL PROFILE

COMPUTER KNOWLEDGE

DECLARATION

EDUCATIONAL QUALIFICATION

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