“I am a hard-working individual, who is willing to grow and learn
New concepts and techniques at all time. I am innovative and Take pride in any task I am given and make sure that every task I Do is impeccable. I am a people’s person and work well in a Team based set up, I am always smiling and always go the extra Mile. I can withstand work pressure if needs be. I always strive for the best” P E R SONAL DETAILS
Date of Birth:
19 November 1993
Nationality: South African
Marital Status: Single
Driver’s License: Yes, Code 08.
English, Afrikaans, Zulu and Tswana
173 Main Street Johannesburg 2001
Reading, Outdoor health activates
Matric (Diploma Pass)
English, Afrikaans, Mathematics,
Economics, Life Orientation, Life
Sciences and Business studies
Diploma (Marketing Management)
Accounting A and B
Introduction to Personal Computin
Marketing 1A and 1B
Business Management 1A and 1B
S K I L L S
Computer Skills Microsoft Word/Microsoft
Excel / Microsoft PowerPoint
Email and Internet
Effective time management
Marketing Strategy &
Business & Product
Marketing Vision & Mission
E X P E R I ENCE
SALES ASSISTANT, BOOGALOOS
September 2013- 2014 * Reason for leaving: Part time Merchandising
Pricing of clothing and adding security tags
Assisting with till cash up
Ringing up sales
Making sure the store is tidy
Creating brand awareness
Handling of stock room
CLAIMS ADMINISTRATOR,DIGICALL SOLUTIONS
February 2014- November 2014 * Reason for leaving: Contract ended Administrating and Monitoring key accounts
Clients Such as Outsurance, Momentum, Discovery, SA Taxi and Youi insur ance.
Making sure that all claims are authorized,
Captured and processed correctly within 15min.
Maintaining service level of 80% of all calls offered Within 20 seconds.
Submitting of completed invoices to debtors,
Capturing new motor and house insurance claims for clients, using the DP S systems and the IMS system.
Handling of queries and irate clients, problem solving telephonically and on email. Selling PG glass and Glasfit p roducts, support areas to ensure speedy resolution of all queries and cases opened. ADMINISTRATOR, DISVOVERY HEALTH
January 2015- December 2015 * Reason for leaving: Contract ended To sort out deliveries according to demographics and Delivery points within discovery. To conduct a physical check that the number of pages scanned amounts to the same number as the number of pages in the document and to QA own work.
To prepare the documents for filing according to the business rules. To print out membership cards for members on request.
To take the printed matter and to collate this by adding relevant documents required by business rule. To place the collated document into an envelope and to seal the envelope. To select the correct scanning path eg. Claims or New business on the software. ADMINISTRATOR, DISVOVERY VITALITY
February 2016- December 2016 * Reason for leaving: Contract ended Actioning of queries logged by call Centre within a predefined SLA.
Management of all back office/administration pools. Written correspondence to members where applicable. 4
Liase with internal and external clients to ensure resolution of queries Escalation of queries where necessary
Monitoring of own work out puts to ensure targets and quality levels are maintained Assist and support consultants on business rule and process changes. Maintenance and update of Vitality Admin processes. Day to day admin queries
Handling of all telephonic and email queries – both internal and external within defined SLA’s Compilation and maintenance of spreadsheets and reports Data capturing
CALL CENTER AGENT, FIRST ROAD ASSIST
January 2017- April 2017 * Reason for leaving: Needed Growth Arranging towing or mechanical assistance for disabled motorists. Ensure that call centers are manned 24/7 to handle emergencies around the clock. Dispatching to find out where motorists are stranded and collect details about their disabled vehicles. Send out emergency road technicians to start up vehicles or tow them to garages for repair. CLAIMS UNDERWRITTING ADMINISTRATOR, REGENT INSURANCE May 2017- March 2018 * Reason for leaving: Needed Growth and New Career Skills underwriting or processing claims.
Checking proposal forms from customers.
Getting more information from customers.
Using standard rates to quote premiums.
Taking claim details and issuing forms.
Checking that policies cover the claim and that premiums have been paid. Gathering supporting information like receipts, photographs or accident reports. Keeping customers informed about the progress of any claims. RETAIL KEY ACCOUNTS ADMINISTRATOR, HOUSE OF BUSBY
April 2018- Current
Monitoring Dolfin daily for new DI’s created
Verify stock in Ador (WMS) before processing the DI. If stock variances between Ador & Dolfin has been picked up to do an investigation and notify the brand of the shortages.
Complete stock adjustment forms when stock variances are found in Dolfin and Ador – to be authorized by DC Manager and sent to Inventory Management team to align Dolfin according to Ador (WMS)
If within 5% tolerance, to ask brand to advise redistribution of stock allocation according to priority stores
Ensure correct dates are raised on the DI and ship from dates are set for future orders Create IBTs/packing slips from Bulk Pick (process to Ador) timeously. Confirm the DI and all packing slips has integrated into Ador Read and understand urgent order email requests.
Not shipped report – needs to be done daily to ensure that all orders which have been shipped in Ador has integrated to Dolfin and reflects on the Cube. Volume report – needs to be managed closely to ensure the brand quantity limits do not exceed the limits, and volume report has been communicated to the warehouse twice a week. Daily reports to be done and sent to the warehouse to ensure all late orders are shipped. Follow up with the warehouse every Wednesday regarding completed brand Zando orders and send to Brand to create product template.
Keeping track of the store development program and ensure all processed and communication are done to all relevant parties.
Processing of Sales orders – Superbalist and / or Steve Madden Zando, VLOOKUP’s and adding pivot table on spreadsheets,
Working on Adaptris system to ensure all sales orders and purchase orders are booked and amended if needs be before delivery date.
R E F E R E NCES
NAME: TSHILO RANKWA
COMPANY: REGENT INSURANCE
NAME: FAITH MUKHANSI
COMPANY: HOUSE OF BUSBY