Shelby E. Smith
**** ***** ****** ***, ***. ****, Raleigh, NC 27617
518-***-**** - *************@*****.***
Education
Delaware State University – B.A. In Political Science
**** ***** ****** ***hway, Dover, DE 19901
Employment
Hampton Inn & Suites of Brier Creek, Operations Supervisor – Raleigh, NC 06/2017-Present
Checking guest in and taking payments
Sorting and preparing the hotel for large groups
Cultivated and strengthened relationships with customers, vendors and internal stakeholders
Trained, mentored and motivated employees to maximize team productivity
Motivated employees to share ideas and feedback
Sessoms & Rogers, PA, Legal Assistant – Durham, NC 10/2017 - 12/2017
Data entry for clients and consumers within collections
Gathering paperwork for court appearances and dismissing cases
Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs
Coordinated subpoena services and other day-to-day support activities for legal office
Internships
NYS Dept of Education Board of Medicine – Albany, NY 04/2009 – 08/2016
Clerical and secretarial work
Filing and multi line phone systems
Created and maintained spreadsheets and developed administrative and logistical reports
Kept office records organized and supplies well-stocked for optimal team performance
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters
Assisted team members with special projects by coordinating records and resources to meet expected requirements
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
Albany City Court – Albany, NY 01/2012-03/2012
Assisting public defenders with their court proceedings
Produced professional and error-free letters, presentations and spreadsheets
Assisted group with any clerical need by efficiently handling telephone calls, records management needs and correspondence
Replenished office inventory, removed trash and delivered files to employees
Provided administrative support such as filing documents, copying paperwork and delivering packages
Albany County Commissioners of Jurors Office – Albany, NY 08/2011-10/2011
Clerical work
Assisting civilians with the jury duty process
Assisted team members with special projects by coordinating records and resources to meet expected requirements
Produced professional and error-free letters, presentations and spreadsheets
Created reports and other types of documentation, which often contained sensitive and confidential data
Ensured offices were set up properly and compiled human resources information for new personnel
Community Service
Founder of New Beginnings Scholarship Foundation - Raleigh, NC - August 2018
Girls Scouts of America – Albany, NY – 8yrs
Capital City Rescue Mission – Albany, NY – 15yrs
American Red Cross – Albany, NY – 5yrs
Capital Region Food Bank – Albany, NY – 1yr
Skills
Microsoft - Intermediate
Organization
Accounting - Beginner
Clerical
Creativity
Critical Thinking
Data entry
Leadership
Phone systems
Problem Solving
Secretarial