Operations Specialist / Team Leader
Canton, OH 44709
Experienced Team Lead, Analyst and Engagement Specialist: Metrics and Analysis, Account Management, Purchasing, Inventory Control, Project Support and Reporting. Willing to relocate to: Indianapolis, IN - Philadelphia, PA - Lexington, KY Work Experience
Mobility Solutions Manager
VXI - Canton, OH
June 2017 to November 2018
Account management, customer engagement, problem resolution and data analysis. Resolved enterprise mobility disruptions addressing device, network and billing disputes. Project lead and report management, V-lookup, pivot tables and ERP. Assisted leadership team with CTQ and KPI analysis. Project Coordinator
Cross Resource Group / Diebold Nixdorf - Green, OH September 2016 to February 2017
(6 months: Contract - Cross Resource Group) Managed communications, data flow and updated dashboards between customers, project managers, 3rd party vendors, contractors and field technicians. Excel = extractions and V-lookup. Escalations as required, problem solving and trouble shooting. Oracle.
US Dept of Education / Malone University - Canton, OH October 2015 to August 2016
(10 months: Contract – US Dept of Education) Tutored undergraduates in intermediate/advanced business operations concepts.
Team Leader - Warehouse Operations
CPG Associates / Kraft Heinz - Massillon, OH
June 2014 to September 2015
(15 months: Contract – CPG Associates) Supervised materials flow. Coached team members (8 unionized) and liaised with Production / QA Team Leads. MRP data analyses and reporting. Academic Success Tutor
Kent State University - North Canton, OH
August 2012 to May 2014
Tutored university undergraduates in basic to intermediate math, business operations and accounting concepts. Off-campus contract tutoring including Canton City Schools Upward Bound. Office Administrator
Stark State College - Campus Security - North Canton, OH July 2010 to July 2012
Communications and office management supporting an armed staff. Customer services, data management, conflict resolution and dispatching officers Manager of Field Operations
Archer Inventory Services - Minerva, OH
March 2007 to January 2010
Operations management and staff leadership (3 direct, 50 indirect employees). Budget development and compliance. Reduced operations costs by 15% while still exceeding customer service expectations. Private contractor US Dept. of Commerce – 2010 Census Phase I & II. Director of Operations
American Rescue Workers - Industrial Division - Canton, OH March 2003 to February 2007
P and L accountability, operations management and team leadership (5 direct,15 indirect ), project management and business analytics Increased gross sales, net profits, brand awareness 4 consecutive years. Implemented ABC flow prioritization
Operations and Supply Chain Analyst
NACSCORP - Oberlin, OH
March 1991 to February 2002
ERP data extraction and analysis, SKU and parent product demand forecasting, purchasing and replenishment, inventory control, supplier metrics, analysis and compliance reporting. MPS & DRP/MRP. Increased fill rates by 10% and inventory turnover by 20%. Decreased obsolescence and write-offs by 5%.
Master's in Operations Management
Malone University - Canton, OH
August 2014 to December 2016
Bachelor's in Sociology / Quantitative Analysis
Oberlin College - Oberlin, OH
September 1984 to May 1988
B2B customer and account management (6 years), Budget development, analysis and compliace
(7 years), Cost control / Supply Chain continuous improvement (10+ years), customer engagement
(10+ years), data analysis. (10+ years), Drp (10+ years), Enterprise resource planning (10+ years), forecasting (10+ years), Inventory (10+ years), logistics (7 years), Ms excel (10+ years), operations
(10+ years), problem solving (10+ years), Supply chain (10+ years), Sales (5 years), Typing (10+ years), Warehouse Management (4 years), Project Management (5 years), SAP (Less than 1 year), Data Analysis (10+ years), Inventory Management (10+ years), Word (10+ years) Assessments
Intermediate Spreadsheet Proficiency with Microsoft Excel — Highly Proficient February 2019
Measures a candidate's knowledge of intermediate Microsoft Excel techniques including effectively writing and applying conditional formulas.
Full results: https://share.indeedassessments.com/share_assignment/f-yrmu9ze5fk9ulq Data Analysis — Highly Proficient
Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.
Full results: https://share.indeedassessments.com/share_assignment/s-xcpyrkoxlsbnc6 Problem Solving — Highly Proficient
Measures a candidate's ability to analyze relevant information when solving problems. Full results: https://share.indeedassessments.com/share_assignment/2aqw9odfco-4n7kc Project Management Skills: Time Management — Expert May 2019
Measures a candidate's ability to prioritize and allocate time to effectively achieve project deliverables. Full results: https://share.indeedassessments.com/share_assignment/nz-ru-o24xk5y0jg Basic Resource Planning with SAP — Proficient
Using SAP to manage inventory and customer information and create summary reports. Full results: https://share.indeedassessments.com/share_assignment/ukhezl-ffrx9b58g Critical Thinking — Expert
Using logic to solve problems.
Full results: https://share.indeedassessments.com/share_assignment/6lbekrva589eeiix Customer Focus & Orientation — Highly Proficient
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/vdxepltn4jmr9nji Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.