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Customer Service, systems improvement, PPC

Paranaque, National Capital Region, Philippines
September 26, 2019

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Jane M. Valdez

Blk * Lot * Dona Victoriana St. Garcia Heights

Subdivision Sucat, Paranaque City +63 (0-917*******/ or +63(2) 663-9921


●Over 20 years experience in manufacturing process, production planning and inventory control, system’s and process implementation, forecast demand and customer management

●Work experience in the areas of Production Planning & Execution (PP) system’s design, implementation and application support

●Project Team Lead – SAP PP (production planning) Module system’s implementation and application support and eMES (Manufacturing Execution System) integration.

●Excellent communication and interpersonal skills with the ability to work in large and multi-national team.

●People’s handling and management


Amkor Technology Philippines December 1993– May 2018

A world’s leading supplier of outsourced semi-conductor interconnect services. For other information, the company’s website can be accessed via this link:

Production Planning and Control Manager ( March 2019 to Present)


Provides leadership, management and direction for production planning and control section

Establish continuous improvement processes to increase order fulfilment

Ensure timely and accurate submission of Production volume forecast/plan and cascade to all supporting areas

Active participant in the S&OP for the factory commitment to Sales Forecast

Secure proper cadence of Production Planning cycle from Sales requirement to detailed scheduling

Ensure production plan is operationalized and production output is monitored closely

Spearhead issue resolution with in depth process and procedures analysis for opportunities of improvement

Provide full visibility of data to support day to day management

Drives the team to use full capability of ERP system for Production Planning and Control

Customer Service Team Lead ( June 2014- May 2018)


Overall account management of strategic /topnotch customer

Provides leadership and direction-setting in the areas of demand management, customer management and adherence to performance indices

Focal in customer communications

Reports and addresses to corporate top management executives critical indices / issues /concerns

Project Teamlead : ATP’s eMES (Manufacturing Execution System) Implementation(November 2011- May 2014)


Define business process requirement.

Create functional specification for the generation and translation to program applications.

Ensure interfaces are properly designed that conforms with the system’s landscape.

Handles functional testing in all phases of the project

Conducts end-user training

Provides go-live support

Reports to management project status and compliance to the project timeline

Production Planning /Control and Customer Service (June 2010- October 2011)


Oversees overall Assembly to Test planning and account management

Manages Planners / Customer Service Representatives/Schedulers/ Forecasters

Provides leadership and direction-setting along the areas of capacity planning, production scheduling, forecast/commit coordination, customer WIP planning ensuring key performance indices are met.

Reports and addresses to management critical indices / issues /concerns

ATP SAP PP(Master Data Maintenance) Team lead (June 2006- June 2010)


SAP systems functional support and process optimization

Define roles and owners for SAP authorization security

Program enhancements in collaboration with IT Technical Team

Set-up guidelines and procedures of Master data management in accordance with Global MDM governance

Conduct user training

SAP PP Module Project Team lead


SAP implementation of SAP version ECC 6.0 SAP PP module

Amkor Technology Global team member in SAP implementation


●Served as business process analyst and functional team leader during the implementation of a global Enterprise Resource Planning (ERP) system in all Amkor Technology Philippine Sites

●Amkor Technology Global team member for SAP implementation.

On-site SAP implementation of SAP version ECC 6.0 (full cycle implementation from project preparation up to go-live support)

Worked with others modules on the integration issues and proposed the right approach for the solutions and documents procedures

Conduct key-users and end users training handling the system

Defines user’s systems authorizations

Master and transaction data preparation from legacy system to SAP system conversion

Gathers user requirements for business solution proposals for areas with gaps.

Handles the go-live support and resolves issues in a timely manner

Worked with others modules in the business process integration

Defines user’s systems authorizations

Production Planning -Section Manager (April 2005 – May 2006)- ATP Test Business

●Leads group of planners with their respective customer accounts

●Reviews master production schedules, work orders and related information

●Directly communicates with the customers on delivery commitments

●Manages commits based on the loading plan and coordinates with manufacturing team

●Responsible in providing weekly reports to management

Inventory Control- Section Manager (April 2005 – May 2006)

●Inventory management of Test Production area

●Ensures inventory are received, stored and issued properly to manufacturing group

●Supervise cycle count activity

●Ensures compliance to factory specifications related to work standards


Test Product Database Supervisor (September 1999 – May 2006)

●Responsible in the design and creation of product structure in system’s database.

●Ensures that customer process flow is completely defined in the system and use as guide for work orders in the shopfloor.

●Coordinates with the billing group to ensure build processes and operations defined in the databased are properly quoted.

●Advocates system’s improvement for efficiency and effectiveness

Production Planner (December 1993– April 1999 )

●In-charge of the execution of work orders in the Shop Floor

●Coordinates production schedule to the manufacturing department.

●Prepares production output and other related reports

●Direct communication with the customers (global) to ensure commitments

are met and delivered

●Promoted to Senior level position during the time period to oversee new business accounts

Concenpcion Industries Inc.

Leading provider of airconditioning solutions and refrigeration

Materials Planner (September 1989– January1991 )

●Runs materials requirement plan based on the exploded production orders

●Coordinates production schedule to manufacturing

●Analyze bill of materials consumption report vs planned

●Reports variances and coordinates with concerned groups for usage adjustments and recommendation.

●Coordinates with purchasing and warehouse group to ensure no material shortage that will cause production stoppage.


SAP Formal Education

Training duration : April 2006 to May 2006

All trainings were conducted by SAP Senior Consultants

Training location: KAISA Academy, Ramcar Center Building

80 Roces Avenue, Quezon City

●GLOBAL WORKSHOPS( Amkor Technology Global Workshops- Korea, China, US)

●Global Business Blueprint –Business Process Review

●Cross Module Business Process Integration

●Unit Testing

●Cross Module Testing

●Integration Testing

●User Acceptance Testing


Bachelor of Science in Industrial Engineering, Mapua Institute of Technology

(April 1989)

Intramuros, Manila PHILIPPINES

Certified SAP Consultant (Certification No. S0004012566)

Formal Education Kaisa SAP Education

SAP Trainings and Customizing (May 2006)


Name : Jane M. Valdez

Nickname : Jean

Age : 50 years old

Sex : Female

Status : Married

Religion : Roman Catholic

Date of Birth : February 28, 1968

Place of Birth : Binalonan, Pangasinan (Philippines)

Nationality : Filipino

Passport Number : P7998440A

Date of Issue : July 18, 2028

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