RAHUL E.K

Mob: +974-******** adagca@r.postjobfree.com

CAREER OBJECTIVES

To secure a eligible position in the firm that would entrust me with using my expertise for streamlining the department’s functionality and improving the cost effectiveness in the entire process.

EXPERIENCE

Company : DHL EXPRESS, Bangalore International Airport, India.

Current Position : Operations Agent

From : 20th March 2017 to 24 June 2019

Special Trainings

IATA CERTIFIED DANGEROUS GOODS PROFESSIONAL- CAT 6

School / Institute : Blue Dart Aviaton

Valid from :June 2019 to June 2021

IATA Certificate no : 398046IN

Refreshment courses in Airport: Cargo Safety and Security Training

School / Institute : DHL Express

Completed on : April 2017

Refreshment courses in Airport: Customer handling and Team Managment

School / Institute : DHL Express

Completed on : MAY 2017

Refreshment courses in Airport: Customer Loyalty Training

School / Institute : DHL Express

Completed on : MAY 2017

Refreshment courses in Airport: Customs Clearance Training

School / Institute : DHL Express

Completed on : June 2017

Refreshment courses in Airport: Basic and foundation module of Certified International Specialist (CIS)

School / Institute : DHL Express

Completed on : June 2017

ACADEMIC DETAILS

YEAR OF PASSING

COURSES

UNIVERSITY/BOARD

PERCENTAGE/CGPA

2016

Cargo Introductory

VISSKAN INSTITUTE OF AVIATION MANAGEMENT PVT.LTD,BANGALORE

80%

2016

PG in Master Of Tourism Administration

BANGALORE UNIVERSITY

70%

2011

CLASS XII

KERALA STATE

70%

2009

CLASS X

CBSE

60%

COMPUTER SKILLS

oPlatform: Windows /Vista & Linux,

oMS Office

oTally

Responsibilities:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail.

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Acceptance of cargo, documents verification, facilitation for screening.

Inspection and acceptance of Dangerous Goods (DG) shipments.

To ensure the cargo physical counts and weight at the receiving bay in

Line with documents.

Documentation and manifesting.

Coordinate with airline staff and ensure procedure are followed as per the

Airline requirements.

Preparation of final manifest for each flight.

Monitor and control of the Export and Import warehouse and Manifesting dept.

STRENGTHS

oPositive Attitude

oTeam Facilitator and punctual

oHelping mentality

oHardworking

oCreative

LANGUAGE KNOWN

Languages

Read

Write

Speak

English

Malayalam

Hindi

Tamil

Kannada

HOBBIES & INTERESTS

oSocial Service

oDriving

oTravelling

PERSONAL DETAILS

oFather’s name :Kunhiraman V

oDate of Birth : 9/09/1992

oGender : Male

oNationality : Indian

oPassport NO : P4616442

oDate of Issue : 25/10/2016

oDate of Expiry :24/10/2026

oPlace of Issue : Kozhikode

REFERENCE

Reference will be provided upon request.

DECLARATION

I do hereby declare that all the above mentioned feats are true to the best of my knowledge and belief.

Place: RAHUL E.K.

Date:

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