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Retail Sales manager

Location:
Qibla, Kuwait City, Kuwait
Posted:
September 26, 2019

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Resume:

Bilal Skhiri

MARRIED

EXPERIENCE

JAN **** TO

PRESENT

Retail Sales Manager SAFAT HOME, ALGHANIM INDUSTRIES A leading furniture store in Kuwait

Responsibilities:

Maximizes sales and exceed store budgets, achieved through effective and continuous space, stock and seasonal management

Manage the day-to-day operations of the store.

Drive the efficiency and profitability of the operations. Identify and utilize opportunities to increase sales.

Increase ATV, Cross selling, Conversion Rate.

Ensure the best service level across all stores through the CSI report indicators.

Respond to customer inquiries, concerns & complaints.

Ensure that standards for quality, customer service, maintain a safe working environment.

Develop & implement systems & procedures in compliance with company policy

& procedure & local labor law.

Use sales and space reports to determine correct allocation of space within store, and use sales history to condense or open space out seasonally.

Advise (Business Manager / Operations) on out of stock departments/lines, slow sellers or price sensitivities.

Actively seek out any additional opportunities to promote sales.

Drive sales floor presentation and housekeeping/recovery principles to the highest standard by regular walk through and corrective action/coaching.

Ensure store achieves defined stock loss targets.

Initiate and promote highest standards of in store training including weekly communication, daily de-briefs, product knowledge and on the job coaching.

Identify areas of training need within the store and develops or arranges programs to address them.

Identify individuals with potential within the store and formulates action plans or allocates additional responsibilities to further their development.

Ensure a development plan is in place and implemented for every member of the store team.

Ensure an effective communication of issues and ideas between store and operational management.

+965-******** adagb3@r.postjobfree.com

Bilal Skhiri

APRIL 2008 TO

DEC 2010

SALES SUPERVISOR: Versace, Tag Heuer THE AVENUES Trafalgar CO Responsibilities:

• Manage the day-to-day operations of the store.

• Drive the efficiency and profitability of the operations.

• Identify and utilize opportunities to increase sales.

• Develop internal & external relationships.

• Respond to customer inquiries, concerns & complaints.

• Maintain internal processes to ensure quality & continuity of standards.

• Ensure that standards for quality, customer service, maintain a safe working environment.

• Develop & implement systems & procedures in compliance with company policy & procedure & local labor law.

• Implement & monitor the effectiveness of inventory & cash controls procedures FEB 2007 TO

MARCH 2008

DEPARTMENT MANAGER H&M AL SHAYAA

Responsibilities:

Leading or supervising a team of customer service staff.

Ensure staff is aware and fully trained in key job competencies, product knowledge.

Deal professionally, tactfully, and courteously with the public and co-workers.

Manage and develop close working relationships with store associates.

Assist staff with researching customer questions and resolving problems.

Ability to represent needs of customer & suggest product enhancement.

Implement activation requests for new services.

Assist with the provision of client invoices and data entry.

Completion of assigned administrative responsibilities.

Other duties as assigned.

+MARRIED965 97760764 adagb3@r.postjobfree.com

Bilal Skhiri

JAN 2005 TO

FEB 2006

DEPARTMENT MANAGER CELIO SHOWROOM

Responsibilities:

Maximize store contribution by proactively driving sales.

Reducing stock loss and managing controllable costs.

Motivating and developing the team performance KPI'S

Ensuring the store complies with all company regulations and procedures.

.

SKILLS Languages: Arabic (native), English, French

Computer skills: Microsoft Office, SAP, Internet

Communication skills: Good writing and communication skills

‘Can-Do’ attitude and ability to identify and solve challenges

Dedicated, committed and hardworking

Proven store management experience.

Retail management experience.

Good numerical, analytical, interpersonal and networking skills.

Ability to lead, develop and motivate a team.

+MARRIED965 97760764 adagb3@r.postjobfree.com



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