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Manager Customer

Miami, Florida, United States
September 29, 2019

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Carson Williams

*** ***** ***** *** ***, Miami Beach Florida, 33139 ● 209-***-**** ●


Amazon March 2018 - Present

Operations Manager III

Amazon Robotics (Sortable) Outbound Operations

Responsible directly for safety, quality and performance for 7 Area Managers and 300 hourly Associates.

Supervise the execution of all operational plans to ensure meet necessary customer promise. Ensuring nightly shifts process on average over 125 thousand items for customer orders that are packaged and shipped worldwide.

Create a strategic plan based on network guidance and ensure teams are prepared with correct staffing to meet set goals.

Collaborate with upstream operations to streamline operation flow, identify and standardize best practices, and drive efficiency.

Interview, hire and recommend staffing decisions based on business and customer needs.

Partner with HR, Safety, and Facilities to create, establish and implement standard work process for OB and building operations.

Amazon August 2015 – March 2018

Operations, Area Manager II

Outbound Ship Dock AR Sortable/EOL IXD Platform

Oversee the sortation, loading, manifestation, and departure of all outbound customer, vendor, and intra-network (trans) shipments

Manage and direct over 100 warehouse associates, responsible for on-boarding, scheduling, work accommodation, and personnel concerns. Ensure OSHA compliance for all associates and processes

Coordinate training and daily operation of warehouse associates to ensure critical pull times and customer expectations are met

Develop and execute intricate staffing plans with focus on quality, safety, and lean principals

Prudential Financial March 2013 – August 2015

Sr. Claims Examiner

United States Army July 2004 – June 2012

Non-Commissioned Officer


Jacksonville University – Jacksonville, FL

Bachelor of Business Administration, Corporate Finance Major

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