Amazon March 2018 - Present
Operations Manager III
Amazon Robotics (Sortable) Outbound Operations
Responsible directly for safety, quality and performance for 7 Area Managers and 300 hourly Associates.
Supervise the execution of all operational plans to ensure meet necessary customer promise. Ensuring nightly shifts process on average over 125 thousand items for customer orders that are packaged and shipped worldwide.
Create a strategic plan based on network guidance and ensure teams are prepared with correct staffing to meet set goals.
Collaborate with upstream operations to streamline operation flow, identify and standardize best practices, and drive efficiency.
Interview, hire and recommend staffing decisions based on business and customer needs.
Partner with HR, Safety, and Facilities to create, establish and implement standard work process for OB and building operations.
Amazon August 2015 – March 2018
Operations, Area Manager II
Outbound Ship Dock AR Sortable/EOL IXD Platform
Oversee the sortation, loading, manifestation, and departure of all outbound customer, vendor, and intra-network (trans) shipments
Manage and direct over 100 warehouse associates, responsible for on-boarding, scheduling, work accommodation, and personnel concerns. Ensure OSHA compliance for all associates and processes
Coordinate training and daily operation of warehouse associates to ensure critical pull times and customer expectations are met
Develop and execute intricate staffing plans with focus on quality, safety, and lean principals
Prudential Financial March 2013 – August 2015
Sr. Claims Examiner
United States Army July 2004 – June 2012
Jacksonville University – Jacksonville, FL
Bachelor of Business Administration, Corporate Finance Major