Manager Digital Marketing

Vaidehi Sheth

**** ******* ****, *******, **, V*T 3J9

*******@*****.*** 236-***-****

HIGHLIGHTS

Over four years experience as an Assistant Manager at a reputed hotel with a staff of over 200

Attended and resolved customer queries pertaining to sales invoice payments; maintained high confidentiality and trust in the workplace

Recognised for positive attitude and leadership abilities by management and owners

MBA (Marketing); Bachelor of Arts (English); Bachelor of Education (English)

Language fluency- Hindi, English, Gujarati

Advanced knowledge of MS Tools; Word for correspondence, memos, reports and paper presentations; Excel for calculations, charts and recording various data for business processes; Power-point for training purposes, presentation of hotel rooms and suites to customers, and ideas for future projects

Responsible for staffing, conducting new employee onboarding, including orientations, face-to-face interviewing, E-verify, background investigations, and leading meetings; scheduling

WORK EXPERIENCE

Assistant Manager, Hotel President, Jamnagar, India 2013-2018

Assigned duties to hotel staff and observed performance to ensure adherence to hotel policies and established operating procedure

Reviewed employee performance and human resource duties including disciplinary actions and terminations

Monitored records for accuracy including cash flows sheet, guest floor limit

Assisted manager to keep the hotel running smoothly by taking on some managerial tasks, such as overseeing employees or providing customer service

Acted in role of manager during Manager’s absence

Scheduled employee work shifts, resolved customer issues and ensured payroll accuracy

Assisted in hiring new employees by choosing applicants with potential and worked with manager through selection process

Mediated issues between employees or between employees and management. Also supervised training programs

Sales-Manager, MakeMyTrip, Jamnagar, India 2011-2013

Managed international and national itineraries including booking holiday packages, ticketing, providing discounts and following up with trip feedback and services provided

Provided high quality service for customer’s for holiday plans and maintained customer relationship ensuring repeat bookings

Handled all accounts of customers travel using MakemyTrip software and personal excel software

Designed the best affordable national and international holidays and travel packages for customers

Customer-Care Executive, Royal Travels, Jamnagar, India 2005-2009

Managed national and international ticketing with a variety of Visa Solutions

Arranged holiday plans for clients and maintained the accounts of clients travelling with the company

Resolved all the queries of walk-in customers

Customer Care Executive, Idea Cellular Company, Jamnagar, India 2004-2004

Managed all new postpaid and prepaid connections

Solved queries of all walk-in customers

Maintained record of all new connections and cancellations of cellular connection by Sales Managers

EDUCATION

MBA (Marketing), Vancouver Island University, Nanaimo, BC, Canada 2018-Present

Relevant Courses; Effective Manager, International Marketing, Corporate Social Responsibility, Digital Marketing, International Human Resource Management.

Bachelor of Education (English), Saurashtra University, Rajkot, India 2015-2018

Bachelor of Arts (English), Indira Gandhi National Open University, Jamnagar, India 2012-2015

Bachelor of Commerce, Chhatrapati Sahuji Maharaj University, Kanpur, India 2004-2007

Relevant Courses; Accounting, Business Management, Effective Managerial Skill.

Contact this candidate