IT Support

Tracy R. Worwood

Tacoma, WA ***** 253-***-**** **********@*****.***

Information Technology, Networking Professional with Management Experience

Troubleshooting – Business Development – Administration

Experienced manager with skills in leading direct reports as well as cross-functional teams, managing a product sale from cradle to grave, investments, determining and documenting new product requirements, developing sales forecasts and product pricing, and launching new products to the marketplace. Proven ability to manage key account relationships and large-scale projects. Experience with presenting to senior management, and representing senior management in discussions with others in the company, meeting with customers, training and assisting vendors, and coordinating the activities of region managers.

Customer Support: Work collaboratively with all levels of staff and management to meet the needs of customers.

Management: Determining sales forecasts for department managers, reviewing product pricing and gross margin goals for products and establishing new product pricing.

Employment Experience

Tucows/Enom, Inc. Kirkland, WA

BUSINESS DEVELOPMENT MANAGER 2014-2018

Proactive Leadership: Sought out business opportunities by contacting and developing relationships with potential customers. Qualified leads and opportunities from marketing campaigns. Maintaining and growling lists of prospects and identifying solutions.

Technological Experience: Installation of SSL’s, updating DNS and Host Records, Removing and installing malware. Documentation of Standard Operating Procedures to effectively report and resolve incidents.

Responsible for providing application and product support and troubleshooting of company platforms.

Lowes Puyallup, WA

SALES MANAGER/ASSISTANT STORE MANAGER 2005-2014

Leadership and Support: Achieved budgeted sales and margins in assigned area. Supported store manager to ensure superior customer service is provided daily across the store. Maintaining corporate merchandise standards daily.

Experienced Sales: Determining weekly sales forecasts for each department manager. Conducting new product training for the sales force and ensuring that they understand the sales process.

Responsible for 14 Sales Specialists, 4 Commercial Sales Associates, Installed Sales and Special Order Sales.

U.S. Army

PLATOON SERGEANT 1995-2005

Trainer/Evaluator: Responsible for field operations, mission support, and medical support for platoon. Acted as senior trainer providing instruction and support for solders.

Support: Leadership through Personnel Accountability, support superiors during field operations and training. Conducting inspections and ensuring appearance and activities reflect the expectations of the platoon. Executing platoon leader’s guidance to ensure soldiers’ training and equipment support their individual success.

Responsible for the welfare of 36 soldiers with monthly counseling.

Education

ASSOCIATES OF ARTS IN INFORMATION TECHNOLOGY/NETWORKING – University of Phoenix

ONLINE COURSES VIA LYNDA.COM – AGILE SOFTWARE, ATLASSIAN JIRA INSTALLING AND ADMINISTERING, CISSP CERT PREP, COMPTIA A+ CERT PREP, CYBERSECURITY FOUNDATIONS, CYBERSECURITY FOR IT PROFESSIONALS, CYBERSECURITY WITH CLOUD COMPUTING, VMWARE VSPHERE 6.5, LEARNING SSL/TLS.

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