Customer Care Office
Resume:
Curriculum VITÆ OF LILIBETH L. BARROZO Page * of *
LILIBETH L. BARROZO
PERSONAL INFORMATION
Date of birth
Nationality
Address
Mobile
Marital status:
6th January 1983
Filipino
Blk.6 Ajaran Street, Mahaboula, Kuwait
*******************@*****.***
Single
KEY FEATURES
I am a self-motivated and determinate individual with 13 years’ experience in the fields of customer care, office support, document and cost control, logistic and accountancy. My experience covers primarily the retailer, food and beverage and entertainment sectors. I also have short office exposure to oil & gas, refinery and petrochemical sector. I am looking for a new position in a work-ethical company that gives me opportunity to use and develop further my personal skills and experience in dealing with people, trouble-shooting and creating and maintaining good relationships with clients and co-workers. WORK EXPERIENCES
From Feb. 16
To present
Senior cashier and finance assistant at Touristic Enterprises Company – Kuwait Towers - Kuwait
Tasks:
- Receiving payments by cash, check, credit cards, voucher and automatic debits
- Preparation of receipts and invoices
- Preparation of daily and monthly reconciliation reports for financial audits
- Interface with F&B and inventory departments
- Preparation of daily work schedule
- Appointing daily duties to cashiers’ team members
- Training of junior staff
- Coordination of cashiers’ workforce dislocated in multiple locations
- Investigation and resolution of non-conformances raised by finance head office
- Acting on behalf of finance manager for small problems resolution From Jun. 13
To Dec. 15
Front operation sale officer and cashier at Alreafi Al Homaizi Group - Kuwait Tasks:
- Receiving payments and preparation of receipts and invoices
- Updating product prizes, expiration and inventory regularly for the shop under my direct responsibility
- Coordination with main office for maintenance and cleaning activities
- Preparation of opening and close-out reports
- Customer relationship and dispute resolution
Curriculum VITÆ OF LILIBETH L. BARROZO Page 2 of 3 From Feb. 12
To Apr. 13
Operation and production assistant at Fresh World International - Kuwait Tasks:
- Organizing and maintaining updated documentation related to inventory, invoices and quality controls activities
- Assistance to Senior Management in daily work activities and meetings preparation
- Receiving visitors, clients and public officers coordinating catering and transportation activities if necessary
- Verifying daily timesheets and working hours for office workforce
- Receiving and sending communications on behalf of Senior Management
- Troubleshooting related to office support activities (transportation and catering of workforce, cleaning requests, ordering stationery…) From Jan. 08
To Jun. 11
Sale representative and customer relationship officer at SM Supermarket – Manila
- Philippines
Tasks:
- Filing customers complains, resolve and escalate disputes resolution
- Updating product prizes, expiration and inventory regularly
- Receiving goods and materials
- Preparing non-conformances to suppliers
From Jan. 07
To Jan. 08
Site office support secretary at Foster Wheeler (local agency hired) at Petron Bataan Refinery - Philippines
Tasks:
- Verification of time-in and time-out signatures
- Preparation of documents binders with test pack documents as instructed by engineers
- Preparation and support of meetings
- Assistance in travels’ organization
- Sending and receiving communication on behalf of management
- Receiving goods and materials
- Liaising with local contractors for office maintenance and office supplies EDUCATION AND TRAINING
From 2000
to 2004
Bachelor of Secondary Education – Metro Manila College - Philippines From Mar. 14
to Jun. 14
Basic Computer Secretary Course – International Institute of Computer Science and administration - Kuwait
LANGUAGE KNOWLEDGE
English
Tagalug
Arabic
Good
Native
Basic
Curriculum VITÆ OF LILIBETH L. BARROZO Page 3 of 3 IT KNOWLEDGE
Microsoft Windows operating system, Microsoft Office, K-Net system, several proprietary accounting and reporting softwares.
I declare that the information provided is correct and true to the best of my knowledge and belief. I understand that any willful miss-statements render me liable to disqualification or to dismissal, if engaged. Kuwait, 23 July 2019
Lilibeth L. Barrozo
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