Customer Service Manager

ROMEO C. ANCHETA JR.

#** ****. *******, *** ********, La Union

Contact No. 072-***-**** / 091*-****-***

E-mail Address: ***************@*****.***

LinkedIn: romeo-jr-ancheta

CAREER SUMMARY

Organization Position Period

China Banking Corp. Branch Operations Head/Accountant 23 Aug 2005 to present

Banco San Juan Control Officer 17 Mar 2003 to

15 Aug 2005

Summit Bank Officer-In-Charge December 2001 to

March 2003

Summit Bank Accounting/Audit Staff January 2000 to

November 2001

TRANSFERRABLE SKILLS

ANALYTICAL SKILLS: Can handle well tasks from accounting, auditing, recording, management, financial analysis, organizing and planning, problem solving and surveying.

ORGANIZATIONAL & PLANNING SKILLS: Has outstanding ability in setting goals and monitoring one’s performance with optimum use of resources. Schedules/plans one’s work and ensures deadlines are consistently met and able to identify and set correct procedures for maximum productivity.

FLEXIBILITY AND ADAPTABILITY: Consistently performs tasks with very minimal supervision; does work independently without waiting for instructions. Has exceptional ability to adapt to changes in work assignments and proactive in approaching job responsibilities and ability to initiate change towards improvement.

CUSTOMER SERVICE SKILLS: Ability to analyze customer needs, handles professionally client’s inquiries and complaints, consistently attends to internal and external customers enthusiastically, friendliness and champions customer service.

COMMUNICATION SKILLS: Highly proficient in both oral and written communication, always able to express his ideas clearly and concisely with ease and facility.

SUPERVISORY SKILLS: Ability to execute management policies, can direct the work of subordinate staff, recommendation of management actions such as hiring, transfer, suspension, layoff, recalling, assigning or disciplining employees.

TECHNICAL SKILLS: Computer literate, with working knowledge of MS Excel and Word; driving, real estate property appraisal and brokerage.

WORK EXPERIENCE

Company: China Banking Corporation

Position: Branch Operations Head/Accountant

Rank: Senior Assistant Manager

Inclusive date of employment: August 23, 2005 to present

Responsibilities:

MAIN FUNCTIONS:

To oversee the day-to-day operations of the Branch and;

To ensure that Branch operations adhere to bank policies and procedures.

A.ACCOUNTING

Supervision of Inward/Outward Clearing Operations and attends to clearing problems such as special clearing and miscleared items.

Strict monitoring of books by reviewing all accounting entries posted on Subsidiary Ledgers versus General Ledgers against source documents and related supporting schedules to ascertain proper bookkeeping records, systems and procedures for efficiency and improvements. Sees to it that all accounting entries are properly authorized and duly supported by documents and that all books are updated, balanced and properly maintained.

Assist Management in the preparation of internal and external report by checking collated figures, analyzes reports and submitting the final results

Imposition of vigilant control over unit disbursement and payments

Prepares reply to Central Bank, internal and external audit reports concerning violations of accounting policies.

B.CONTROLS

Co-custodian Alarm Systems access

Co-custodian of Main Vault and the Cash Vault combination

Co- custodian of ATM access and checks ATM’s daily reconciliation for on-site / off-site ATM machines

Checks downloaded Subsidiary and General Reports

Reviews daily, weekly and monthly reports

Reviews same day callback exception reports

Attends to, interviews, probes, evaluates and approves potential walk-in clients following account acceptance criteria.

Co-verifier and approver of transactions: Tellers and New Accounts.

Supervises the new account personnel (e.g BIR, SSS, PHIC collections and account opening), cash (e.g. CIV limits) and tellering (deposits/withdrawals/encashments etc) operations of the branch.

Main approver of loan releases, pay-off and collection

Checks, signs and co-approves Manager’s Check, Gift Checks, Telegraphic Transfers and Demand Drafts according to guidelines.

Compares physical count of Cash in Vault against Daily Cash Proof.

Ensures accurate and complete recording of GL/SL transactions.

Verifies and approves interoffice and general ledger accounting entries.

AMLA main investigator and manages alert and covered transaction reports

Reviews and approves the daily transactions.

In charge of branch business renewals and payment of annual dues

C.FOREIGN TRANSACTION FUNCTIONS

Checks and monitors the processing of import, export and sundries/FCDU transactions of the Branch.

Reviews the completeness of documentation of Letters of Credit and Trust Receipts.

Checks the computation of interest and related charges.

D.SERVICE

Handles client inquiries/complains

Ensures that quality service is accorded to clients.

Coordinates promptly with other branches, units and departments on interbranch/interdepartment transactions.

Checks and reports branch equipment that are in need of repairs or replacements.

Ensures branch upkeep according to 5S criteria.

Plans and executes in-branch sales activities.

E.FINANCIAL MANAGEMENT

Collect fees, commissions and other income.

Checks and processes operating expenses according to guidelines.

Approves petty cash expenses within guidelines.

Reviews, evaluates and recommends closure of mishandled and unprofitable accounts.

Identifies, cleans up, monitors and reconciles branch accounts that negatively impact branch profitability.

F.PEOPLE MANAGEMENT/ADMINISTRATIVE FUNCTIONS

Cascades policies and procedures to all branch personnel.

Cross-posts employees on a regular basis for career growth.

Coaches, counsels and motivates staff for their education and development to further enhance necessary competencies.

Monitors performance of staff and provides feedback to Branch Managers for the annual performance evaluation.

Recommends salary actions, promotions and permanency of staff.

Helps in the identification of high potential staff.

Implements scheduled vacation leaves and annual/physical/medical examinations without service disruption

Over all in-charge in all agency personnel deployed in the branch

G.LOANS MANAGEMENT

Assist client’s loan application and explain loan procedures.

Package loan according to clients needs

Prepared credit recommendation memo for approval of lending authority for initial and renewal of loan facility

Prepares loan documentations of clients upon approval of loan.

Reviews loan documentation for completeness, accruracy and validity (includes credit and collateral folders)

In charge for booking of loan releases and loan payment collections.

Monitors renewal of loan maturity and lacking requirements for renewal.

Company: Banco San Juan, Inc.

Company Address: Gov. Luna St., City of San Fernando, La Union

Position: Control Officer

Rank Supervisor

Inclusive date of employment: March 17, 2003 to August 15, 2005

Responsibilities:

Co-custodian of cash and one of two vault combination – joint custody

Call back and review of inward check transactions

Encashment, money transfers pay-outs and Signature Verification of withdrawals

Posting of transactions in Journal Entry

Verification of transaction in Journal Entry and Trial Balance

Administration of the branch’s e-mail facility

Preparation and submission of DUE TO/DUE FROM transaction

End of Day balancing

Pass favorable internal audit rating

Spot Cash counts and accountable forms verification

Preparation of month-end reports (FFE/AR/AP/BANK RECON…)

Renewal of business permit

Closing entries on year-end stamping of books of accounts with affidavit at BIR

Company: Summit Bank-Rural Bank of Tublay, Benguet Inc.

Company Address: Diego Silang Street, Baguio City

Position: Officer-In-Charge

Inclusive date of employment: December 2001 to March 2003

Responsibiltites:

● Solicitation of new accounts and cross sell of bank’s products and services

● Ensures fast and efficient servicing of existing and walk-in clients

● Administer the works of teller, cashier, savings and loan bookkeepers

● Monitors report for proper implementation of all SOP and system of the bank

● Renewal of business permits and licenses

● Perform other functions as may be assigned by the superior

Company: Summit Bank-Rural Bank of Tublay, Benguet Inc.

Company Address: Diego Silang Street, Baguio City

Position: Accounting/Audit Staff

Inclusive date of employment: January 2000 to November, 2001

Responsibilities:

● Call back and review of branch and head office transactions

● Reorganization of transactions in Journal entry

● Verification of transaction in Journal entry and Trial Balance

● Preparation and submission of DUE TO/DUE FROM transaction

● End of day balancing

● Evaluation and checking of savings bookkeeper report

● Preparation of Month-end reports :( FFE/AR/AP/BANK RECON...)

● Closing entries on year end- stamping of books of accounts with affidavit at BIR

● Payment of annual dues to BIR

● Maintain the general ledger and subsidiary ledgers.

● Spot cash counts and accountable forms verification

● Performs branch and head office internal audit

PERSONAL DATA

Age: 42 yrs. old

Birthdate: January 21, 1977

Birthplace: Pangasinan

Civil Status: Married

Sex: Male

Height: 5’3

Weight: 64 Kilos

Citizenship: Filipino

Religion: Roman Catholic

Spouse Name: Charity C. Ancheta

Dependent: Charles Joseph C. Ancheta

EDUCATIONAL BACKGROUND

College: University of Baguio

Bachelor of Science in Accountancy (1996-1999)

Asiacareer College

Dagupan City

Associate In Computer Science (1993 - 1995

High School: St. Louis High School Antamok

Itogon, Benguet (1989-1993)

Elementary: Antamok Mines Elementary School

Itogon,Benguet (1983 -1989)

OTHER QUALIFICATIONS

License Real Estate Appraiser Professional Regulation Commission (PRC) License#006907

License Real Estate Broker Professional Regulation Commission (PRC) License#031156

SEMINARS ATTENDED:

Integrated/Supervisory Development Program 2013

Loan Documentation Seminar 2010/2016

Money Counterfeit Detection Seminar 2012

Signature Verification and Forgery Detection Seminar 2011

AMLA Seminar 2015

Financial Technique & Analysis 2010

REFERENCES

Name: Mrs. Fenalyn Rimando

Company: China Bank – San Fdo., La Union Branch

Address: City of San Fdo., La Union

Position: Branch Manager

Contact No.: 072-***-****

Name: Mr. Arnold Arnobit

Company: Banco De Oro

Address: City of San Fernando, La Union

Position: Area Operations Officer

Contact No.: (072-***-****

Romeo C. Ancheta Jr.

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